saxdb_write_string(ctx, KEY_REQUEST_CLOSEREASON, reason);
saxdb_write_string_list(ctx, KEY_REQUEST_TEXT, req->text);
saxdb_end_record(ctx);
saxdb_write_string(ctx, KEY_REQUEST_CLOSEREASON, reason);
saxdb_write_string_list(ctx, KEY_REQUEST_TEXT, req->text);
saxdb_end_record(ctx);