src/bot_NeonHelp.c

   1 /* bot_NeonHelp.c - NeonServ v5.3
   2  * Copyright (C) 2011-2012  Philipp Kreil (pk910)
   3  *
   4  * This program is free software: you can redistribute it and/or modify
   5  * it under the terms of the GNU General Public License as published by
   6  * the Free Software Foundation, either version 3 of the License, or
   7  * (at your option) any later version.
   8  *
   9  * This program is distributed in the hope that it will be useful,
  10  * but WITHOUT ANY WARRANTY; without even the implied warranty of
  11  * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
  12  * GNU General Public License for more details.
  13  *
  14  * You should have received a copy of the GNU General Public License
  15  * along with this program. If not, see <http://www.gnu.org/licenses/>.
  16  */
  17
  18 #include "bot_NeonHelp.h"
  19 #include "modcmd.h"
  20 #include "cmd_neonhelp.h"
  21 #include "lang.h"
  22 #include "mysqlConn.h"
  23 #include "ClientSocket.h"
  24 #include "UserNode.h"
  25 #include "ChanNode.h"
  26 #include "ChanUser.h"
  27 #include "IRCEvents.h"
  28 #include "IRCParser.h"
  29 #include "bots.h"
  30 #include "DBHelper.h"
  31 #include "WHOHandler.h"
  32
  33 #define BOTID 4
  34 #define BOTALIAS "NeonHelp"
  35
  36 static const struct default_language_entry msgtab[] = {
  37     {"NH_NOT_ON_CHAN_1", "You cannot open this request as you are not in %s."}, /* {ARGS: "#test"} */
  38     {"NH_NOT_ON_CHAN_2", "You cannot open this request as you are not in %s or %s."}, /* {ARGS: "test", "#test-support"} */
  39     {"NH_REQUEST_RECORDED", "Your message has been recorded and assigned request ID#%d A helper should contact you shortly."}, /* {ARGS: 5} */
  40     {"NH_REQUEST_OTHERS_0", "There are no other unhandled requests."},
  41     {"NH_REQUEST_OTHERS_1", "There is 1 other unhandled request."},
  42     {"NH_REQUEST_OTHERS_2", "There are %d other unhandled requests."}, /* {ARGS: 1337} */
  43     {"NH_REQUEST_FOOTER_1", "Everything you tell me until you are helped (or you leave %1$s) will be recorded. If you part %1$s, your request will be lost."}, /* {ARGS: "#test"} */
  44     {"NH_REQUEST_FOOTER_2", "Everything you tell me until you are helped (or you leave %1$s or %2$s) will be recorded. If you part %1$s or %2$s, your request will be lost."}, /* {ARGS: "#test", "#test-support"} */
  45     {"NH_NEW_REQUEST", "New request #%d by %s: %s"}, /* {ARGS: 5, "pk910", "Help, I've fallen and I can't get up!"} */
  46     {"NH_NEXT_NONE", "No more requests."},
  47     {"NH_NEXT_NOT_FOUND", "No request found."},
  48     {"NH_NEXT_HEADER", "$bNext request: #%d %s$b"}, /* {ARGS: 5, "pk910"} */
  49     {"NH_NEXT_HELPER", "Your helper for request ID#%d is %s (Current nick: %s)."}, /* {ARGS: 5, "pk910", "Skynet"} */
  50     {"NH_NEXT_JOIN", "Please /join %s now."}, /* {ARGS: "#test-support"} */
  51     {"NH_DELETED", "Your request ID#%d has been deleted."}, /* {ARGS: 5} */
  52     {"NH_DELETED_STAFF", "Request deleted: #%d (%s)"}, /* {ARGS: 5, "pk910"} */
  53     {"NH_REMIND_OPEN_REQUESTS_1", "There is %d unhandled request!"}, /* {ARGS: 1} */
  54     {"NH_REMIND_OPEN_REQUESTS_2", "There are %d unhandled requests!"}, /* {ARGS: 4} */
  55     {"NH_REQUESTS_HEADER_ID", "ID"},
  56     {"NH_REQUESTS_HEADER_STATUS", "State"},
  57     {"NH_REQUESTS_HEADER_NICK", "Nick"},
  58     {"NH_REQUESTS_HEADER_TIME", "Time"},
  59     {"NH_REQUESTS_HEADER_REQUEST", "Question"},
  60     {"NH_REQUESTS_STATE_ACTIVE", "active"},
  61     {"NH_REQUESTS_STATE_PENDING", "pending"},
  62     {"NH_REQUESTS_STATE_ERROR", "ERROR"},
  63     {"NH_STATS_HEADER_USER", "User"},
  64     {"NH_STATS_HEADER_LAST_24H", "last 24h"},
  65     {"NH_STATS_HEADER_LAST_7DAY", "last 7d"},
  66     {"NH_STATS_HEADER_LAST_30DAY", "last 30d"},
  67     {NULL, NULL}
  68 };
  69
  70 static void neonhelp_bot_ready(struct ClientSocket *client) {
  71     MYSQL_RES *res;
  72     MYSQL_ROW row;
  73
  74     printf_mysql_query("SELECT `automodes` FROM `bots` WHERE `id` = '%d'", client->clientid);
  75     res = mysql_use();
  76     if ((row = mysql_fetch_row(res)) != NULL) {
  77         putsock(client, "MODE %s +%s", client->user->nick, row[0]);
  78     }
  79
  80     printf_mysql_query("SELECT `channel_name`, `channel_key` FROM `bot_channels` LEFT JOIN `channels` ON `chanid` = `channel_id` WHERE `botid` = '%d' AND `suspended` = '0'", client->clientid);
  81     res = mysql_use();
  82
  83     while ((row = mysql_fetch_row(res)) != NULL) {
  84         putsock(client, "JOIN %s %s", row[0], row[1]);
  85     }
  86 }
  87
  88 static void neonhelp_trigger_callback(int clientid, struct ChanNode *chan, char *trigger) {
  89     MYSQL_RES *res;
  90     MYSQL_ROW row;
  91     loadChannelSettings(chan);
  92     if(!(chan->flags & CHANFLAG_CHAN_REGISTERED)) {
  93         strcpy(trigger, "!");
  94         return;
  95     }
  96     printf_mysql_query("SELECT `trigger`, `defaulttrigger` FROM `bot_channels` LEFT JOIN `bots` ON `botid` = `bots`.`id` WHERE `chanid` = '%d' AND `botclass` = '%d'", chan->channel_id, BOTID);
  97     res = mysql_use();
  98     if(!(row = mysql_fetch_row(res))) {
  99         strcpy(trigger, "!");
 100         return;
 101     }
 102     if(row[0] && *row[0])
 103         strcpy(trigger, row[0]);
 104     else
 105         strcpy(trigger, ((row[1] && *row[1]) ? row[1] : "!"));
 106 }
 107
 108 static void start_bots() {
 109     struct ClientSocket *client;
 110     MYSQL_RES *res, *res2;
 111     MYSQL_ROW row;
 112
 113     printf_mysql_query("SELECT `nick`, `ident`, `realname`, `server`, `port`, `pass`, `textbot`, `id`, `queue`, `ssl`, `bind` FROM `bots` WHERE `botclass` = '%d' AND `active` = '1'", BOTID);
 114     res = mysql_use();
 115
 116     while ((row = mysql_fetch_row(res)) != NULL) {
 117         client = create_socket(row[3], atoi(row[4]), row[10], row[5], row[0], row[1], row[2]);
 118         client->flags |= (strcmp(row[6], "0") ? SOCKET_FLAG_PREFERRED : 0);
 119         client->flags |= (strcmp(row[8], "0") ? SOCKET_FLAG_USE_QUEUE : 0);
 120         client->flags |= (strcmp(row[9], "0") ? SOCKET_FLAG_SSL : 0);
 121         client->flags |= SOCKET_FLAG_SILENT;
 122         client->botid = BOTID;
 123         client->clientid = atoi(row[7]);
 124         connect_socket(client);
 125         //close old, still opened requests
 126         printf_mysql_query("UPDATE `helpserv_requests` SET `status` = '2' WHERE `botid` = '%d'", client->clientid);
 127     }
 128
 129     printf_mysql_query("SELECT `command`, `function`, `parameters`, `global_access`, `chan_access`, `flags` FROM `bot_binds` WHERE `botclass` = '%d'", BOTID);
 130     res2 = mysql_use();
 131     while ((row = mysql_fetch_row(res2)) != NULL) {
 132         if(bind_cmd_to_command(BOTID, row[0], row[1])) {
 133             if(row[2] && strcmp(row[2], "")) {
 134                 bind_set_parameters(BOTID, row[0], row[2]);
 135             }
 136             if(row[3]) {
 137                 bind_set_global_access(BOTID, row[0], atoi(row[3]));
 138             }
 139             if(row[4]) {
 140                 bind_set_channel_access(BOTID, row[0], row[4]);
 141             }
 142             if(strcmp(row[5], "0"))
 143                 bind_set_bind_flags(BOTID, row[0], atoi(row[5]));
 144         }
 145     }
 146     bind_unbound_required_functions(BOTID);
 147 }
 148
 149 static void neonhelp_event_privmsg_async(struct ClientSocket *client, struct UserNode *user, struct UserNode *target, char *message);
 150 static USERAUTH_CALLBACK(neonhelp_event_privmsg_nick_lookup);
 151 struct neonhelp_event_privmsg_cache {
 152     struct ClientSocket *client;
 153     struct UserNode *user, *target;
 154     char *message;
 155 };
 156
 157 static void neonhelp_event_privmsg(struct UserNode *user, struct UserNode *target, char *message) {
 158     struct ClientSocket *client;
 159     for(client = getBots(SOCKET_FLAG_READY, NULL); client; client = getBots(SOCKET_FLAG_READY, client)) {
 160         if(client->user == target) {
 161             if(client->botid != BOTID) return;
 162             break;
 163         }
 164     }
 165     if(!client) return; //we got the message but we have no client that could receive it???
 166     if(user->flags & USERFLAG_ISAUTHED) {
 167         neonhelp_event_privmsg_async(client, user, target, message);
 168     } else {
 169         struct neonhelp_event_privmsg_cache *cache = malloc(sizeof(*cache));
 170         if(!cache) return;
 171         cache->client = client;
 172         cache->user = user;
 173         cache->target = target;
 174         cache->message = strdup(message);
 175         get_userauth(user, neonhelp_event_privmsg_nick_lookup, cache);
 176     }
 177 }
 178
 179 static USERAUTH_CALLBACK(neonhelp_event_privmsg_nick_lookup) {
 180     struct neonhelp_event_privmsg_cache *cache = data;
 181     neonhelp_event_privmsg_async(cache->client, cache->user, cache->target, cache->message);
 182     free(cache->message);
 183     free(cache);
 184 }
 185
 186 static TIMEQ_CALLBACK(neonhelp_remind_open_requests);
 187
 188 static void neonhelp_event_privmsg_async(struct ClientSocket *client, struct UserNode *user, struct UserNode *target, char *message) {
 189     MYSQL_RES *res;
 190     MYSQL_ROW row, row2;
 191     printf_mysql_query("SELECT `helpserv_support`, `helpserv_public`, `helpserv_intern`, `helpserv_intern_announce` FROM `helpserv_settings` WHERE `helpserv_botid` = '%d'", client->clientid);
 192     res = mysql_use();
 193     if (!(row = mysql_fetch_row(res))) return;
 194     //check if the user is a supporter (access in the support channel)
 195     if((user->flags & USERFLAG_ISAUTHED)) {
 196         int caccess = 0;
 197         int userid;
 198         if(user->flags & USERFLAG_HAS_USERID)
 199             userid = user->user_id;
 200         else {
 201             printf_mysql_query("SELECT `user_id` FROM `users` WHERE `user_user` = '%s'", escape_string(user->auth));
 202             res = mysql_use();
 203             if ((row2 = mysql_fetch_row(res)) != NULL) {
 204                 userid = atoi(row2[0]);
 205                 user->user_id = userid;
 206                 user->flags |= USERFLAG_HAS_USERID;
 207             } else
 208                 userid = 0;
 209         }
 210         printf_mysql_query("SELECT `chanuser_access`, `chanuser_flags` FROM `chanusers` LEFT JOIN `channels` ON `chanuser_cid` = `channel_id` WHERE `chanuser_uid` = '%d' AND `channel_name` = '%s'", userid, escape_string(row[0]));
 211         res = mysql_use();
 212         if ((row2 = mysql_fetch_row(res)) != NULL) {
 213             int cflags = atoi(row2[1]);
 214             if(!(cflags & DB_CHANUSER_SUSPENDED))
 215                 caccess = atoi(row2[0]);
 216         }
 217         if(caccess) return; //ignore messages from supporters
 218     }
 219     //check if the user is in one of the bot's channels
 220     struct ChanUser *chanuser;
 221     struct ChanNode *chan;
 222     for(chanuser = getUserChannels(target, NULL); chanuser; chanuser = getUserChannels(target, chanuser)) {
 223         chan = chanuser->chan;
 224         if((!stricmp(chan->name, row[0]) || (row[1] && !stricmp(chan->name, row[1]))) && isUserOnChan(user, chan))
 225             break;
 226     }
 227     if(!chanuser) {
 228         if(row[1])
 229             reply(client, user, "NH_NOT_ON_CHAN_2", row[0], row[1]);
 230         else
 231             reply(client, user, "NH_NOT_ON_CHAN_1", row[0]);
 232         return;
 233     }
 234     //check if there is already a support request
 235     int others = 0;
 236     if(client->flags & SOCKET_HAVE_HELPNODE) {
 237         struct NeonHelpNode *helpnode;
 238         for(helpnode = client->botclass_helpnode; helpnode; helpnode = helpnode->next) {
 239             if(helpnode->user == user) {
 240                 //simply append the message to the database
 241                 printf_mysql_query("SELECT `text` FROM `helpserv_requests` WHERE `id` = %d", helpnode->suppid);
 242                 res = mysql_use();
 243                 if ((row2 = mysql_fetch_row(res)) != NULL) {
 244                     char *old_msg = escape_string(row2[0]);
 245                     char *new_msg = escape_string(message);
 246                     printf_long_mysql_query(1024 + strlen(old_msg) + strlen(new_msg), "UPDATE `helpserv_requests` SET `text` = '%s\n%s' WHERE `id` = %d", old_msg, new_msg, helpnode->suppid);
 247                 }
 248                 return;
 249             }
 250             others++;
 251         }
 252     }
 253     //add new request
 254     struct NeonHelpNode *helpnode = malloc(sizeof(*helpnode));
 255     if(!helpnode) return;
 256     helpnode->user = user;
 257     helpnode->logchan = getChanByName(row[0]);
 258     helpnode->status = 0;
 259     helpnode->announce = (row[2] && strcmp(row[3], "0") ? 1 : 0);
 260     if(helpnode->announce) {
 261         char nameBuf[30];
 262         sprintf(nameBuf, "neonhelp_%d", client->clientid);
 263         if(!timeq_name_exists(nameBuf)) {
 264             int *cidptr = malloc(sizeof(int));
 265             *cidptr = client->clientid;
 266             timeq_add_name(nameBuf, 300, neonhelp_remind_open_requests, cidptr);
 267         }
 268     }
 269     printf_mysql_query("INSERT INTO `helpserv_requests` (`botid`, `host`, `hand`, `nick`, `status`, `supporter`, `time`, `text`) VALUES ('%d', '%s@%s', '%s', '%s', '0', '-1', UNIX_TIMESTAMP(), '%s')", client->clientid, escape_string(user->ident), escape_string(user->host), ((user->flags & USERFLAG_ISAUTHED) ? escape_string(user->auth) : "*"), escape_string(user->nick), escape_string(message));
 270     helpnode->suppid = (int) mysql_insert_id(get_mysql_conn());
 271     helpnode->log = NULL;
 272     helpnode->next = ((client->flags & SOCKET_HAVE_HELPNODE) ? client->botclass_helpnode : NULL);
 273     client->botclass_helpnode = helpnode;
 274     client->flags |= SOCKET_HAVE_HELPNODE;
 275     //build the user reply...
 276     char user_reply[MAXLEN];
 277     int user_reply_pos = 0;
 278     char reply_buff[MAXLEN];
 279     //1st part: NH_REQUEST_RECORDED
 280     strcpy(user_reply + user_reply_pos, build_language_string(user, reply_buff, "NH_REQUEST_RECORDED", helpnode->suppid));
 281     user_reply_pos += strlen(reply_buff);
 282     //2nd part: NH_REQUEST_OTHERS_0 / NH_REQUEST_OTHERS_1 / NH_REQUEST_OTHERS_2
 283     user_reply[user_reply_pos++] = ' ';
 284     if(others <= 1)
 285         strcpy(user_reply + user_reply_pos, build_language_string(user, reply_buff, (others ? "NH_REQUEST_OTHERS_1" : "NH_REQUEST_OTHERS_0")));
 286     else
 287         strcpy(user_reply + user_reply_pos, build_language_string(user, reply_buff, "NH_REQUEST_OTHERS_2", others));
 288     user_reply_pos += strlen(reply_buff);
 289     //3th part: NH_REQUEST_FOOTER_1 / NH_REQUEST_FOOTER_2
 290     user_reply[user_reply_pos++] = ' ';
 291     if(row[1])
 292         strcpy(user_reply + user_reply_pos, build_language_string(user, reply_buff, "NH_REQUEST_FOOTER_2", row[0], row[1]));
 293     else
 294         strcpy(user_reply + user_reply_pos, build_language_string(user, reply_buff, "NH_REQUEST_FOOTER_1", row[0]));
 295     user_reply_pos += strlen(reply_buff);
 296     reply(client, user, "%s", user_reply);
 297     //sent a message to the internal channel / onotice to supp channel
 298     build_language_string(user, reply_buff, "NH_NEW_REQUEST", helpnode->suppid, user->nick, message);
 299     if(row[2]) {
 300         putsock(client, "PRIVMSG %s :%s", row[2], reply_buff);
 301     } else {
 302         putsock(client, "NOTICE @%s :%s", row[0], reply_buff);
 303     }
 304 }
 305
 306 static TIMEQ_CALLBACK(neonhelp_remind_open_requests) {
 307     int clientid = *((int*)data);
 308     MYSQL_RES *res;
 309     MYSQL_ROW row;
 310     printf_mysql_query("SELECT `helpserv_support`, `helpserv_public`, `helpserv_intern`, `helpserv_intern_announce` FROM `helpserv_settings` WHERE `helpserv_botid` = '%d'", clientid);
 311     res = mysql_use();
 312     if (!(row = mysql_fetch_row(res)) || !row[2]) {
 313         free(data);
 314         return;
 315     }
 316     struct ClientSocket *client;
 317     for(client = getBots(SOCKET_FLAG_READY, NULL); client; client = getBots(SOCKET_FLAG_READY, client)) {
 318         if(client->clientid == clientid)
 319             break;
 320     }
 321     if(!client) {
 322         free(data);
 323         return;
 324     }
 325     //count open requests
 326     int requests = 0;
 327     struct NeonHelpNode *helpnode;
 328     if(client->flags & SOCKET_HAVE_HELPNODE) {
 329         for(helpnode = client->botclass_helpnode; helpnode; helpnode = helpnode->next) {
 330             if(helpnode->status == 0) {
 331                 requests++;
 332             }
 333         }
 334     }
 335     if(requests) {
 336         char nameBuf[30];
 337         sprintf(nameBuf, "neonhelp_%d", client->clientid);
 338         if(!timeq_name_exists(nameBuf)) {
 339             timeq_add_name(nameBuf, 300, neonhelp_remind_open_requests, data);
 340         }
 341         char replybuf[MAXLEN];
 342         build_language_string(NULL, replybuf, (requests == 1 ? "NH_REMIND_OPEN_REQUESTS_1" : "NH_REMIND_OPEN_REQUESTS_2"), requests);
 343         putsock(client, "PRIVMSG %s :%s", row[2], replybuf);
 344     } else
 345         free(data);
 346 }
 347
 348 static void neonhelp_event_chanmsg(struct UserNode *user, struct ChanNode *chan, char *message) {
 349     char logline[MAXLEN];
 350     sprintf(logline, "<%s> %s", user->nick, message);
 351     struct ClientSocket *client;
 352     for(client = getBots(SOCKET_FLAG_READY, NULL); client; client = getBots(SOCKET_FLAG_READY, client)) {
 353         if(client->botid == BOTID) {
 354             struct NeonHelpNode *helpnode;
 355             if(client->flags & SOCKET_HAVE_HELPNODE) {
 356                 for(helpnode = client->botclass_helpnode; helpnode; helpnode = helpnode->next) {
 357                     if(helpnode->logchan == chan && helpnode->status == 1) {
 358                         if(!helpnode->log) {
 359                             helpnode->log = calloc(LOGBUFFERLINES, sizeof(char*));
 360                             if(!helpnode->log) return;
 361                         }
 362                         int i;
 363                         for(i = 0; i < LOGBUFFERLINES; i++) {
 364                             if(!helpnode->log[i]) {
 365                                 helpnode->log[i] = strdup(logline);
 366                                 break;
 367                             }
 368                         }
 369                         if(i == LOGBUFFERLINES) {
 370                             //write buffer to database
 371                             char logbuff[MAXLEN * LOGBUFFERLINES];
 372                             int len = 0;
 373                             for(i = 0; i < LOGBUFFERLINES; i++) {
 374                                 len += sprintf(logbuff + len, "%s\n", helpnode->log[i]);
 375                                 free(helpnode->log[i]);
 376                                 helpnode->log[i] = NULL;
 377                             }
 378                             printf_long_mysql_query(1024 + len, "UPDATE `helpserv_requests` SET `log` = CONCAT(`log`, '%s') WHERE `id` = %d", escape_string(logbuff), helpnode->suppid);
 379                         }
 380                         break;
 381                     }
 382                 }
 383             }
 384         }
 385     }
 386 }
 387
 388 static void destroy_support_request(struct ClientSocket *client, struct NeonHelpNode *helpnode, int do_reply) {
 389     //write buffer to database
 390     char logbuff[MAXLEN * LOGBUFFERLINES];
 391     int len = 0;
 392     int i;
 393     if(helpnode->log) {
 394         for(i = 0; i < LOGBUFFERLINES; i++) {
 395             if(!helpnode->log[i]) break;
 396             len += sprintf(logbuff + len, "%s\n", helpnode->log[i]);
 397             free(helpnode->log[i]);
 398             helpnode->log[i] = NULL;
 399         }
 400         free(helpnode->log);
 401     } else
 402         logbuff[0] = '\0';
 403     printf_long_mysql_query(1024 + len, "UPDATE `helpserv_requests` SET `status`='2', `log` = CONCAT(`log`, '%s') WHERE `id` = %d", escape_string(logbuff), helpnode->suppid);
 404     if(do_reply) {
 405         reply(client, helpnode->user, "NH_DELETED", helpnode->suppid);
 406     }
 407     free(helpnode);
 408 }
 409
 410 static void neonhelp_event_kick(struct UserNode *user, struct ChanUser *target, char *reason) {
 411     struct ClientSocket *client;
 412     MYSQL_RES *res;
 413     MYSQL_ROW row;
 414     struct ChanNode *support, *public;
 415     int userHasRequest;
 416     for(client = getBots(SOCKET_FLAG_READY, NULL); client; client = getBots(SOCKET_FLAG_READY, client)) {
 417         if(client->botid == BOTID && isUserOnChan(client->user, target->chan)) {
 418             userHasRequest = 0;
 419             struct NeonHelpNode *helpnode, *prev_helpnode = NULL;
 420             if(client->flags & SOCKET_HAVE_HELPNODE) {
 421                 for(helpnode = client->botclass_helpnode; helpnode; helpnode = helpnode->next) {
 422                     if(helpnode->user == target->user) {
 423                         userHasRequest = 1;
 424                         break;
 425                     } else
 426                         prev_helpnode = helpnode;
 427                 }
 428             }
 429             if(!userHasRequest) continue;
 430             printf_mysql_query("SELECT `helpserv_support`, `helpserv_public`, `helpserv_intern` FROM `helpserv_settings` WHERE `helpserv_botid` = '%d'", client->clientid);
 431             res = mysql_use();
 432             if (!(row = mysql_fetch_row(res))) continue;
 433             support = getChanByName(row[0]);
 434             public = (row[1] ? getChanByName(row[1]) : NULL);
 435             if(target->chan == support || !((support && isUserOnChan(target->user, support)) || (public && isUserOnChan(target->user, public)))) {
 436                 //free the user's support request
 437                 if(prev_helpnode)
 438                     prev_helpnode->next = helpnode->next;
 439                 else
 440                     client->botclass_helpnode = helpnode->next;
 441                 destroy_support_request(client, helpnode, 1);
 442             }
 443         }
 444     }
 445 }
 446
 447 static void neonhelp_event_part(struct ChanUser *target, char *reason) {
 448     struct ClientSocket *client;
 449     MYSQL_RES *res;
 450     MYSQL_ROW row;
 451     struct ChanNode *support, *public;
 452     int userHasRequest;
 453     for(client = getBots(SOCKET_FLAG_READY, NULL); client; client = getBots(SOCKET_FLAG_READY, client)) {
 454         if(client->botid == BOTID && isUserOnChan(client->user, target->chan)) {
 455             userHasRequest = 0;
 456             struct NeonHelpNode *helpnode, *prev_helpnode = NULL;
 457             if(client->flags & SOCKET_HAVE_HELPNODE) {
 458                 for(helpnode = client->botclass_helpnode; helpnode; helpnode = helpnode->next) {
 459                     if(helpnode->user == target->user) {
 460                         userHasRequest = 1;
 461                         break;
 462                     } else
 463                         prev_helpnode = helpnode;
 464                 }
 465             }
 466             if(!userHasRequest) continue;
 467             printf_mysql_query("SELECT `helpserv_support`, `helpserv_public`, `helpserv_intern` FROM `helpserv_settings` WHERE `helpserv_botid` = '%d'", client->clientid);
 468             res = mysql_use();
 469             if (!(row = mysql_fetch_row(res))) continue;
 470             support = getChanByName(row[0]);
 471             public = (row[1] ? getChanByName(row[1]) : NULL);
 472             if(target->chan == support || !((support && isUserOnChan(target->user, support)) || (public && isUserOnChan(target->user, public)))) {
 473                 //free the user's support request
 474                 if(prev_helpnode)
 475                     prev_helpnode->next = helpnode->next;
 476                 else
 477                     client->botclass_helpnode = helpnode->next;
 478                 destroy_support_request(client, helpnode, 1);
 479             }
 480         }
 481     }
 482 }
 483
 484 static void neonhelp_event_quit(struct UserNode *target, char *reason) {
 485     struct ClientSocket *client;
 486     int userHasRequest;
 487     for(client = getBots(SOCKET_FLAG_READY, NULL); client; client = getBots(SOCKET_FLAG_READY, client)) {
 488         if(client->botid == BOTID) {
 489             userHasRequest = 0;
 490             struct NeonHelpNode *helpnode, *prev_helpnode = NULL;
 491             if(client->flags & SOCKET_HAVE_HELPNODE) {
 492                 for(helpnode = client->botclass_helpnode; helpnode; helpnode = helpnode->next) {
 493                     if(helpnode->user == target) {
 494                         userHasRequest = 1;
 495                         break;
 496                     } else
 497                         prev_helpnode = helpnode;
 498                 }
 499             }
 500             if(!userHasRequest) continue;
 501             //free the user's support request
 502             if(prev_helpnode)
 503                 prev_helpnode->next = helpnode->next;
 504             else
 505                 client->botclass_helpnode = helpnode->next;
 506             destroy_support_request(client, helpnode, 0);
 507         }
 508     }
 509 }
 510
 511 void init_NeonHelp() {
 512
 513     set_bot_alias(BOTID, BOTALIAS);
 514     start_bots();
 515
 516     //register events
 517     bind_bot_ready(neonhelp_bot_ready);
 518     bind_privmsg(neonhelp_event_privmsg);
 519     bind_chanmsg(neonhelp_event_chanmsg);
 520     bind_part(neonhelp_event_part);
 521     bind_kick(neonhelp_event_kick);
 522     bind_quit(neonhelp_event_quit);
 523
 524     set_trigger_callback(BOTID, neonhelp_trigger_callback);
 525
 526     register_default_language_table(msgtab);
 527 }
 528
 529 void loop_NeonHelp() {
 530
 531 }
 532
 533 void free_NeonHelp() {
 534
 535 }
 536
 537 #undef BOTID
 538 #undef BOTALIAS