1 /* mod-helpserv.c - Support Helper assistant service
2 * Copyright 2002-2003, 2006 srvx Development Team
4 * This file is part of srvx.
6 * srvx is free software; you can redistribute it and/or modify
7 * it under the terms of the GNU General Public License as published by
8 * the Free Software Foundation; either version 2 of the License, or
9 * (at your option) any later version.
11 * This program is distributed in the hope that it will be useful,
12 * but WITHOUT ANY WARRANTY; without even the implied warranty of
13 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
14 * GNU General Public License for more details.
16 * You should have received a copy of the GNU General Public License
17 * along with srvx; if not, write to the Free Software Foundation,
18 * Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA.
21 /* Wishlist for helpserv.c
22 * - Make HelpServ send unassigned request count to helpers as they join the
25 * - Get cmd_statsreport to sort by time and show requests closed
26 * - .. then make statsreport show weighted combination of time and requests closed :)
27 * - Something for users to use a subset of commands... like closing their
28 * own request(s), viewing what they've sent so far, and finding their
30 * - It would be nice to have some variable expansions for the custom
31 * request open/close/etc messages. ${request/id}, etc
32 * - Allow manipulation of the persist types on a per-request basis... so
33 * if it's normally set to close requests after a user quits, but there
34 * is a long-term issue, then that single request can remain
46 #define HELPSERV_CONF_NAME "modules/helpserv"
47 #define HELPSERV_HELPFILE_NAME "mod-helpserv.help"
48 const char *helpserv_module_deps[] = { NULL };
51 #define KEY_BOTS "bots"
52 #define KEY_LAST_STATS_UPDATE "last_stats_update"
53 #define KEY_NICK "nick"
54 #define KEY_DB_BADCHANS "badchans"
55 #define KEY_HELP_CHANNEL "help_channel"
56 #define KEY_PAGE_DEST "page_dest"
57 #define KEY_CMDWORD "cmdword"
58 #define KEY_PERSIST_LENGTH "persist_length"
59 #define KEY_REGISTERED "registered"
60 #define KEY_REGISTRAR "registrar"
61 #define KEY_IDWRAP "id_wrap"
62 #define KEY_REQ_MAXLEN "req_maxlen"
63 #define KEY_LAST_REQUESTID "last_requestid"
64 #define KEY_HELPERS "users"
65 #define KEY_HELPER_LEVEL "level"
66 #define KEY_HELPER_HELPMODE "helpmode"
67 #define KEY_HELPER_WEEKSTART "weekstart"
68 #define KEY_HELPER_STATS "stats"
69 #define KEY_HELPER_STATS_TIME "time"
70 #define KEY_HELPER_STATS_PICKUP "picked_up"
71 #define KEY_HELPER_STATS_CLOSE "closed"
72 #define KEY_HELPER_STATS_REASSIGNFROM "reassign_from"
73 #define KEY_HELPER_STATS_REASSIGNTO "reassign_to"
74 #define KEY_REQUESTS "requests"
75 #define KEY_REQUEST_HELPER "helper"
76 #define KEY_REQUEST_ASSIGNED "assigned"
77 #define KEY_REQUEST_HANDLE "handle"
78 #define KEY_REQUEST_TEXT "text"
79 #define KEY_REQUEST_OPENED "opened"
80 #define KEY_REQUEST_NICK "nick"
81 #define KEY_REQUEST_USERHOST "userhost"
82 #define KEY_REQUEST_CLOSED "closed"
83 #define KEY_REQUEST_CLOSEREASON "closereason"
84 #define KEY_NOTIFICATION "notification"
85 #define KEY_PRIVMSG_ONLY "privmsg_only"
86 #define KEY_REQ_ON_JOIN "req_on_join"
87 #define KEY_AUTO_VOICE "auto_voice"
88 #define KEY_AUTO_DEVOICE "auto_devoice"
89 #define KEY_LAST_ACTIVE "last_active"
92 #define HSFMT_TIME "%a, %d %b %Y %H:%M:%S %Z"
93 static const struct message_entry msgtab[] = {
94 { "HSMSG_READHELP_SUCCESS", "Read HelpServ help database in %lu.%03lu seconds." },
95 { "HSMSG_INVALID_BOT", "This command requires a valid HelpServ bot name." },
96 { "HSMSG_ILLEGAL_CHANNEL", "$b%s$b is an illegal channel; cannot use it." },
97 { "HSMSG_INTERNAL_COMMAND", "$b%s$b appears to be an internal HelpServ command, sorry." },
98 { "HSMSG_NOT_IN_USERLIST", "%s lacks access to $b%s$b." },
99 { "HSMSG_LEVEL_TOO_LOW", "You lack access to this command." },
100 { "HSMSG_OPER_CMD", "This command can only be executed via $O." },
101 { "HSMSG_WTF_WHO_ARE_YOU", "$bUnable to find you on the %s userlist.$b This is a bug. Please report it." },
102 { "HSMSG_NO_USE_OPSERV", "This command cannot be used via $O. If you really need to use it, add yourself to the userlist." },
103 { "HSMSG_OPSERV_NEED_USER", "To use this command via $O, you must supply a user to target." },
104 { "HSMSG_PAGE_REQUEST", "Page from $b%s$b: $b%s$b" },
105 { "HSMSG_BAD_REQ_TYPE", "I don't know how to list $b%s$b requests." },
108 { "HSMSG_GREET_EXISTING_REQ", "Welcome back to %s. You have already opened request ID#%lu. Any messages you send to $S will be appended to that request." },
109 { "HSMSG_GREET_PRIVMSG_EXISTREQ", "Hello again. Your account has a previously opened request ID#%lu. This message and any further messages you send to $S will be appended to that request." },
111 /* User Management */
112 { "HSMSG_CANNOT_ADD", "You do not have permission to add users." },
113 { "HSMSG_CANNOT_DEL", "You do not have permission to delete users." },
114 { "HSMSG_CANNOT_CLVL", "You do not have permission to modify users' access." },
115 { "HSMSG_NO_SELF_CLVL", "You cannot change your own access." },
116 { "HSMSG_NO_BUMP_ACCESS", "You cannot give users the same or more access than yourself." },
117 { "HSMSG_NO_TRANSFER_SELF", "You cannot give ownership to your own account." },
118 { "HSMSG_ADDED_USER", "Added new $b%s$b %s to the user list." },
119 { "HSMSG_DELETED_USER", "Deleted $b%s$b %s from the user list." },
120 { "HSMSG_USER_EXISTS", "$b%s$b is already on the user list." },
121 { "HSMSG_INVALID_ACCESS", "$b%s$b is an invalid access level." },
122 { "HSMSG_CHANGED_ACCESS", "%s now has $b%s$b access." },
123 { "HSMSG_EXPIRATION_DONE", "%d eligible HelpServ bots have retired." },
124 { "HSMSG_BAD_WEEKDAY", "I do not know which day of the week $b%s$b is." },
125 { "HSMSG_WEEK_STARTS", "$b%s$b's weeks start on $b%s$b." },
128 { "HSMSG_ILLEGAL_NICK", "$b%s$b is an illegal nick; cannot use it." },
129 { "HSMSG_NICK_EXISTS", "The nick %s is in use by someone else." },
130 { "HSMSG_REG_SUCCESS", "%s now has ownership of bot %s." },
131 { "HSMSG_NEED_UNREG_CONFIRM", "To unregister this bot, you must /msg $S unregister CONFIRM" },
132 { "HSMSG_ERROR_ADDING_SERVICE", "Error creating new user $b%s$b." },
135 { "HSMSG_RENAMED", "%s has been renamed to $b%s$b." },
136 { "HSMSG_MOVE_SAME_CHANNEL", "You cannot move %s to the same channel it is on." },
137 { "HSMSG_INVALID_MOVE", "$b%s$b is not a valid nick or channel name." },
138 { "HSMSG_NEED_GIVEOWNERSHIP_CONFIRM", "To transfer ownership of this bot, you must /msg $S giveownership newowner CONFIRM" },
139 { "HSMSG_MULTIPLE_OWNERS", "There is more than one owner of %s; please use other commands to change ownership." },
140 { "HSMSG_NO_TRANSFER_SELF", "You cannot give ownership to your own account." },
141 { "HSMSG_OWNERSHIP_GIVEN", "Ownership of $b%s$b has been transferred to account $b%s$b." },
144 { "HSMSG_INVALID_OPTION", "$b%s$b is not a valid option." },
145 { "HSMSG_QUEUE_OPTIONS", "HelpServ Queue Options:" },
146 { "HSMSG_SET_COMMAND_TYPE", "$bPageType $b %s" },
147 { "HSMSG_SET_ALERT_TYPE", "$bAlertPageType $b %s" },
148 { "HSMSG_SET_STATUS_TYPE", "$bStatusPageType $b %s" },
149 { "HSMSG_SET_COMMAND_TARGET", "$bPageTarget $b %s" },
150 { "HSMSG_SET_ALERT_TARGET", "$bAlertPageTarget $b %s" },
151 { "HSMSG_SET_STATUS_TARGET", "$bStatusPageTarget$b %s" },
152 { "HSMSG_SET_GREETING", "$bGreeting $b %s" },
153 { "HSMSG_SET_REQOPENED", "$bReqOpened $b %s" },
154 { "HSMSG_SET_REQASSIGNED", "$bReqAssigned $b %s" },
155 { "HSMSG_SET_REQCLOSED", "$bReqClosed $b %s" },
156 { "HSMSG_SET_IDLEDELAY", "$bIdleDelay $b %s" },
157 { "HSMSG_SET_WHINEDELAY", "$bWhineDelay $b %s" },
158 { "HSMSG_SET_WHINEINTERVAL", "$bWhineInterval $b %s" },
159 { "HSMSG_SET_EMPTYINTERVAL", "$bEmptyInterval $b %s" },
160 { "HSMSG_SET_STALEDELAY", "$bStaleDelay $b %s" },
161 { "HSMSG_SET_REQPERSIST", "$bReqPersist $b %s" },
162 { "HSMSG_SET_HELPERPERSIST", "$bHelperPersist $b %s" },
163 { "HSMSG_SET_NOTIFICATION", "$bNotification $b %s" },
164 { "HSMSG_SET_IDWRAP", "$bIDWrap $b %d" },
165 { "HSMSG_SET_REQMAXLEN", "$bReqMaxLen $b %d" },
166 { "HSMSG_SET_PRIVMSGONLY", "$bPrivmsgOnly $b %s" },
167 { "HSMSG_SET_REQONJOIN", "$bReqOnJoin $b %s" },
168 { "HSMSG_SET_AUTOVOICE", "$bAutoVoice $b %s" },
169 { "HSMSG_SET_AUTODEVOICE", "$bAutoDevoice $b %s" },
170 { "HSMSG_PAGE_NOTICE", "notice" },
171 { "HSMSG_PAGE_PRIVMSG", "privmsg" },
172 { "HSMSG_PAGE_ONOTICE", "onotice" },
173 { "HSMSG_LENGTH_PART", "part" },
174 { "HSMSG_LENGTH_QUIT", "quit" },
175 { "HSMSG_LENGTH_CLOSE", "close" },
176 { "HSMSG_NOTIFY_DROP", "ReqDrop" },
177 { "HSMSG_NOTIFY_USERCHANGES", "UserChanges" },
178 { "HSMSG_NOTIFY_ACCOUNTCHANGES", "AccountChanges" },
179 { "HSMSG_INVALID_INTERVAL", "Sorry, %s must be at least %s." },
180 { "HSMSG_0_DISABLED", "0 (Disabled)" },
181 { "HSMSG_NEED_MANAGER", "Only managers or higher can do this." },
182 { "HSMSG_SET_NEED_OPER", "This option can only be set by an oper." },
185 { "HSMSG_REQ_INVALID", "$b%s$b is not a valid request ID, or there are no requests for that nick or account." },
186 { "HSMSG_REQ_NOT_YOURS_ASSIGNED_TO", "Request $b%lu$b is not assigned to you; it is currently assigned to %s." },
187 { "HSMSG_REQ_NOT_YOURS_UNASSIGNED", "Request $b%lu$b is not assigned to you; it is currently unassigned." },
188 { "HSMSG_REQ_FOUNDMANY", "The user you entered had multiple requests. The oldest one is being used." },
189 { "HSMSG_REQ_CLOSED", "Request $b%lu$b has been closed." },
190 { "HSMSG_REQ_NO_UNASSIGNED", "There are no unassigned requests." },
191 { "HSMSG_USERCMD_NO_REQUEST", "You must have an open request to use a user command." },
192 { "HSMSG_USERCMD_UNKNOWN", "I do not know the user command $b%s$b." },
193 { "HSMSG_REQ_YOU_NOT_IN_HELPCHAN_OPEN", "You cannot open this request as you are not in %s." },
194 { "HSMSG_REQ_YOU_NOT_IN_HELPCHAN", "You cannot be assigned this request as you are not in %s." },
195 { "HSMSG_REQ_HIM_NOT_IN_HELPCHAN", "%s cannot be assigned this request as they are not in %s." },
196 { "HSMSG_REQ_SELF_NOT_IN_OVERRIDE", "You are being assigned this request even though you are not in %s, because the restriction was overridden (you are a manager or owner). If you join and then part, this request will be marked unassigned." },
197 { "HSMSG_REQ_YOU_NOT_IN_OVERRIDE", "Note: You are being assigned this request even though you are not in %s, because the restriction was overridden by a manager or owner. If you join and then part, this request will be marked unassigned." },
198 { "HSMSG_REQ_HIM_NOT_IN_OVERRIDE", "Note: %s is being assigned this request even though they are not in %s, because the restriction was overridden (you are a manager or owner). If they join and then part, this request will be marked unassigned." },
199 { "HSMSG_REQ_ASSIGNED_YOU", "You have been assigned request ID#%lu:" },
200 { "HSMSG_REQ_REASSIGNED", "You have been assigned request ID#%lu (reassigned from %s):" },
201 { "HSMSG_REQ_INFO_1", "Request ID#%lu:" },
202 { "HSMSG_REQ_INFO_2a", " - Nick %s / Account %s" },
203 { "HSMSG_REQ_INFO_2b", " - Nick %s / Not authed" },
204 { "HSMSG_REQ_INFO_2c", " - Online somewhere / Account %s" },
205 { "HSMSG_REQ_INFO_2d", " - Not online / Account %s" },
206 { "HSMSG_REQ_INFO_2e", " - Not online / No account" },
207 { "HSMSG_REQ_INFO_3", " - Opened at %s (%s ago)" },
208 { "HSMSG_REQ_INFO_4", " - Message:" },
209 { "HSMSG_REQ_INFO_MESSAGE", " %s" },
210 { "HSMSG_REQ_ASSIGNED", "Your helper for request ID#%lu is %s (Current nick: %s)" },
211 { "HSMSG_REQ_ASSIGNED_AGAIN", "Your helper for request ID#%lu has been changed to %s (Current nick: %s)" },
212 { "HSMSG_REQ_UNASSIGNED", "Your helper for request ID#%lu has %s, so your request is no longer being handled by them. It has been placed near the front of the unhandled request queue, based on how long ago your request was opened." },
213 { "HSMSG_REQ_NEW", "Your message has been recorded and assigned request ID#%lu. A helper should contact you shortly." },
214 { "HSMSG_REQ_NEWONJOIN", "Welcome to %s. You have been assigned request ID#%lu. A helper should contact you shortly." },
215 { "HSMSG_REQ_UNHANDLED_TIME", "The oldest unhandled request has been waiting for %s." },
216 { "HSMSG_REQ_NO_UNHANDLED", "There are no other unhandled requests." },
217 { "HSMSG_REQ_PERSIST_QUIT", "Everything you tell me until you are helped (or you quit) will be recorded. If you disconnect, your request will be lost." },
218 { "HSMSG_REQ_PERSIST_PART", "Everything you tell me until you are helped (or you leave %s) will be recorded. If you part %s, your request will be lost." },
219 { "HSMSG_REQ_PERSIST_HANDLE", "Everything you tell me until you are helped will be recorded." },
220 { "HSMSG_REQ_MAXLEN", "Sorry, but your request has reached the maximum number of lines. Please wait to be assigned to a helper and continue explaining your request to them." },
221 { "HSMSG_REQ_FOUND_ANOTHER", "Request ID#%lu has been closed. $S detected that you also have request ID#%lu open. If you send $S a message, it will be associated with that request." },
223 /* Messages that are inserted into request text */
224 { "HSMSG_REQMSG_NOTE_ADDED", "Your note for request ID#%lu has been recorded." },
226 /* Automatically generated page messages */
227 { "HSMSG_PAGE_NEW_REQUEST_AUTHED", "New request (ID#%lu) from $b%s$b (Account %s)" },
228 { "HSMSG_PAGE_NEW_REQUEST_UNAUTHED", "New request (ID#%lu) from $b%s$b (Not logged in)" },
229 { "HSMSG_PAGE_UPD_REQUEST_AUTHED", "Request ID#%lu has been updated by $b%s$b (Account %s). Request was initially opened at %s, and was last updated %s ago." },
230 { "HSMSG_PAGE_UPD_REQUEST_NOT_AUTHED", "Request ID#%lu has been updated by $b%s$b (not authed). Request was initially opened at %s, and was last updated %s ago." },
231 { "HSMSG_PAGE_CLOSE_REQUEST_1", "Request ID#%lu from $b%s$b (Account %s) has been closed by %s." },
232 { "HSMSG_PAGE_CLOSE_REQUEST_2", "Request ID#%lu from $b%s$b (Not authed) has been closed by %s." },
233 { "HSMSG_PAGE_CLOSE_REQUEST_3", "Request ID#%lu from an offline user (Account %s) has been closed by %s." },
234 { "HSMSG_PAGE_CLOSE_REQUEST_4", "Request ID#%lu from an offline user (no account) has been closed by %s." },
235 { "HSMSG_PAGE_ASSIGN_REQUEST_1", "Request ID#%lu from $b%s$b (Account %s) has been assigned to %s." },
236 { "HSMSG_PAGE_ASSIGN_REQUEST_2", "Request ID#%lu from $b%s$b (Not authed) has been assigned to %s." },
237 { "HSMSG_PAGE_ASSIGN_REQUEST_3", "Request ID#%lu from an offline user (Account %s) has been assigned to %s." },
238 { "HSMSG_PAGE_ASSIGN_REQUEST_4", "Request ID#%lu from an offline user (no account) has been assigned to %s." },
239 /* The last %s is still an I18N lose. Blame whoever decided to overload it so much. */
240 { "HSMSG_PAGE_HELPER_GONE_1", "Request ID#%lu from $b%s$b (Account %s) $bhas been unassigned$b, as its helper, %s has %s." },
241 { "HSMSG_PAGE_HELPER_GONE_2", "Request ID#%lu from $b%s$b (Not authed) $bhas been unassigned$b, as its helper, %s has %s." },
242 { "HSMSG_PAGE_HELPER_GONE_3", "Request ID#%lu from an offline user (Account %s) $bhas been unassigned$b, as its helper, %s has %s." },
243 { "HSMSG_PAGE_HELPER_GONE_4", "Request ID#%lu from an offline user (No account) $bhas been unassigned$b, as its helper, %s has %s." },
244 { "HSMSG_PAGE_WHINE_HEADER", "$b%u unhandled request(s)$b waiting at least $b%s$b (%u total)" },
245 { "HSMSG_PAGE_IDLE_HEADER", "$b%u users$b in %s $bidle at least %s$b:" },
246 { "HSMSG_PAGE_EMPTYALERT", "$b%s has no helpers present (%u unhandled request(s))$b" },
247 { "HSMSG_PAGE_ONLYTRIALALERT", "$b%s has no full helpers present (%d trial(s) present; %u unhandled request(s))$b" },
248 { "HSMSG_PAGE_FIRSTEMPTYALERT", "$b%s has no helpers present because %s has left (%u unhandled request(s))$b" },
249 { "HSMSG_PAGE_FIRSTONLYTRIALALERT", "$b%s has no full helpers present because %s has left (%d trial(s) present; %u unhandled request(s))$b" },
250 { "HSMSG_PAGE_EMPTYNOMORE", "%s has joined %s; cancelling the \"no helpers present\" alert" },
252 /* Notification messages */
253 { "HSMSG_NOTIFY_USER_QUIT", "The user for request ID#%lu, $b%s$b, has disconnected." },
254 { "HSMSG_NOTIFY_USER_MOVE", "The account for request ID#%lu, $b%s$b has been unregistered. It has been associated with user $b%s$b." },
255 { "HSMSG_NOTIFY_USER_NICK", "The user for request ID#%lu has changed their nick from $b%s$b to $b%s$b." },
256 { "HSMSG_NOTIFY_USER_FOUND", "The user for request ID#%lu is now online using nick $b%s$b." },
257 { "HSMSG_NOTIFY_HAND_RENAME", "The account for request ID#%lu has been renamed from $b%s$b to $b%s$b." },
258 { "HSMSG_NOTIFY_HAND_MOVE", "The account for request ID#%lu has been changed to $b%s$b from $b%s$b." },
259 { "HSMSG_NOTIFY_HAND_STUCK", "The user for request ID#%lu, $b%s$b, has re-authenticated to account $b%s$b from $b%s$b, and the request remained associated with the old handle." },
260 { "HSMSG_NOTIFY_HAND_AUTH", "The user for request ID#%lu, $b%s$b, has authenticated to account $b%s$b." },
261 { "HSMSG_NOTIFY_HAND_UNREG", "The account for request ID#%lu, $b%s$b, has been unregistered by $b%s$b." },
262 { "HSMSG_NOTIFY_HAND_MERGE", "The account for request ID#%lu, $b%s$b, has been merged with $b%s$b by %s." },
263 { "HSMSG_NOTIFY_ALLOWAUTH", "The user for request ID#%lu, $b%s$b, has been permitted by %s to authenticate to account $b%s$b without hostmask checking." },
264 { "HSMSG_NOTIFY_UNALLOWAUTH", "The user for request ID#%lu, $b%s$b, has had their ability to authenticate without hostmask checking revoked by %s." },
265 { "HSMSG_NOTIFY_FAILPW", "The user for request ID#%lu, $b%s$b, has attempted to authenticate to account $b%s$b, but used an incorrect password." },
266 { "HSMSG_NOTIFY_REQ_DROP_PART", "Request ID#%lu has been $bdropped$b because %s left the help channel." },
267 { "HSMSG_NOTIFY_REQ_DROP_QUIT", "Request ID#%lu has been $bdropped$b because %s quit IRC." },
268 { "HSMSG_NOTIFY_REQ_DROP_UNREGGED", "Request ID#%lu (account %s) has been $bdropped$b because the account was unregistered." },
270 /* Presence and request-related messages */
271 { "HSMSG_REQ_DROPPED_PART", "You have left $b%s$b. Your help request (ID#%lu) has been deleted." },
272 { "HSMSG_REQ_WARN_UNREG", "The account you were authenticated to ($b%s$b) has been unregistered. Therefore unless you register a new handle, or authenticate to another one, if you disconnect, your HelpServ $S (%s) request ID#%lu will be lost." },
273 { "HSMSG_REQ_DROPPED_UNREG", "By unregistering the account $b%s$b, HelpServ $S (%s) request ID#%lu was dropped, as there was nobody online to associate the request with." },
274 { "HSMSG_REQ_ASSIGNED_UNREG", "As the account $b%s$b was unregistered, HelpServ $S (%s) request ID#%lu was associated with you, as you were authenticated to that account. If you disconnect, then this request will be lost forever." },
275 { "HSMSG_REQ_AUTH_STUCK", "By authenticating to account $b%s$b, HelpServ $S (%s) request ID#%lu remained with the previous account $b%s$b (because the request will remain until closed). This means that if you send $S a message, it $uwill not$u be associated with this request." },
276 { "HSMSG_REQ_AUTH_MOVED", "By authenticating to account $b%s$b, HelpServ $S (%s) request ID#%lu ceased to be associated with your previously authenticated account ($b%s$b), and was transferred to your new account (because the request will only remain until you %s). This means that if you send $S a message, it $uwill$u be associated with this request." },
279 { "HSMSG_BOTLIST_HEADER", "$bCurrent HelpServ bots:$b" },
280 { "HSMSG_USERLIST_HEADER", "$b%s users:$b" },
281 { "HSMSG_USERLIST_ZOOT_LVL", "%s $b%ss$b:" },
282 { "HSMSG_REQLIST_AUTH", "You are currently assigned these requests:" },
283 { "HSMSG_REQ_LIST_TOP_UNASSIGNED", "Listing $ball unassigned$b requests (%d in list)." },
284 { "HSMSG_REQ_LIST_TOP_ASSIGNED", "Listing $ball assigned$b requests (%d in list)." },
285 { "HSMSG_REQ_LIST_TOP_YOUR", "Listing $byour$b requests (%d in list)." },
286 { "HSMSG_REQ_LIST_TOP_ALL", "Listing $ball$b requests (%d in list)." },
287 { "HSMSG_REQ_LIST_NONE", "There are no matching requests." },
288 { "HSMSG_STATS_TOP", "Stats for %s user $b%s$b (week starts %s):" },
289 { "HSMSG_STATS_TIME", "$uTime spent helping in %s:$u" },
290 { "HSMSG_STATS_REQS", "$uRequest activity statistics:$u" },
292 /* Status report headers */
293 { "HSMSG_STATS_REPORT_0", "Stats report for current week" },
294 { "HSMSG_STATS_REPORT_1", "Stats report for one week ago" },
295 { "HSMSG_STATS_REPORT_2", "Stats report for two weeks ago" },
296 { "HSMSG_STATS_REPORT_3", "Stats report for three weeks ago" },
298 /* Responses to user commands */
299 { "HSMSG_YOU_BEING_HELPED", "You are already being helped." },
300 { "HSMSG_YOU_BEING_HELPED_BY", "You are already being helped by $b%s$b." },
301 { "HSMSG_WAIT_STATUS", "You are %d of %d in line; the first person has waited %s." },
305 enum helpserv_level {
315 static const char *helpserv_level_names[] = {
333 static const struct {
338 { "none", "MSG_NONE", NULL },
339 { "notice", "HSMSG_PAGE_NOTICE", irc_notice },
340 { "privmsg", "HSMSG_PAGE_PRIVMSG", irc_privmsg },
341 { "onotice", "HSMSG_PAGE_ONOTICE", irc_wallchops },
352 static const struct {
357 { "command", "HSMSG_SET_COMMAND_TARGET", "HSMSG_SET_COMMAND_TYPE" },
358 { "alert", "HSMSG_SET_ALERT_TARGET", "HSMSG_SET_ALERT_TYPE" },
359 { "status", "HSMSG_SET_STATUS_TARGET", "HSMSG_SET_STATUS_TYPE" },
366 MSGTYPE_REQ_ASSIGNED,
372 static const struct {
375 } message_types[] = {
376 { "greeting", "HSMSG_SET_GREETING" },
377 { "reqopened", "HSMSG_SET_REQOPENED" },
378 { "reqassigned", "HSMSG_SET_REQASSIGNED" },
379 { "reqclosed", "HSMSG_SET_REQCLOSED" },
380 { "reqdropped", "HSMSG_SET_REQDROPPED" },
386 INTERVAL_WHINE_DELAY,
387 INTERVAL_WHINE_INTERVAL,
388 INTERVAL_EMPTY_INTERVAL,
389 INTERVAL_STALE_DELAY,
393 static const struct {
396 } interval_types[] = {
397 { "idledelay", "HSMSG_SET_IDLEDELAY" },
398 { "whinedelay", "HSMSG_SET_WHINEDELAY" },
399 { "whineinterval", "HSMSG_SET_WHINEINTERVAL" },
400 { "emptyinterval", "HSMSG_SET_EMPTYINTERVAL" },
401 { "staledelay", "HSMSG_SET_STALEDELAY" },
405 enum persistence_type {
411 static const struct {
414 } persistence_types[] = {
415 { "reqpersist", "HSMSG_SET_REQPERSIST" },
416 { "helperpersist", "HSMSG_SET_HELPERPERSIST" },
420 enum persistence_length {
427 static const struct {
430 } persistence_lengths[] = {
431 { "part", "HSMSG_LENGTH_PART" },
432 { "quit", "HSMSG_LENGTH_QUIT" },
433 { "close", "HSMSG_LENGTH_CLOSE" },
437 enum notification_type {
445 static const struct {
448 } notification_types[] = {
449 { "none", "MSG_NONE" },
450 { "reqdrop", "HSMSG_NOTIFY_DROP" },
451 { "userchanges", "HSMSG_NOTIFY_USERCHANGES" },
452 { "accountchanges", "HSMSG_NOTIFY_ACCOUNTCHANGES" },
456 static const char *weekday_names[] = {
467 static const char *statsreport_week[] = {
468 "HSMSG_STATS_REPORT_0",
469 "HSMSG_STATS_REPORT_1",
470 "HSMSG_STATS_REPORT_2",
471 "HSMSG_STATS_REPORT_3"
475 const char *description;
476 const char *reqlogfile;
477 unsigned long db_backup_frequency;
478 unsigned int expire_age;
482 static unsigned long last_stats_update;
483 static int shutting_down;
484 static FILE *reqlog_f;
485 static struct log_type *HS_LOG;
487 #define CMD_NEED_BOT 0x001
488 #define CMD_NOT_OVERRIDE 0x002
489 #define CMD_FROM_OPSERV_ONLY 0x004
490 #define CMD_IGNORE_EVENT 0x008
491 #define CMD_NEVER_FROM_OPSERV 0x010
493 struct helpserv_bot {
494 struct userNode *helpserv;
496 struct chanNode *helpchan;
498 struct chanNode *page_targets[PGSRC_COUNT];
499 enum page_type page_types[PGSRC_COUNT];
500 char *messages[MSGTYPE_COUNT];
501 unsigned long intervals[INTERVAL_COUNT];
502 enum notification_type notify;
504 /* This is a default; it can be changed on a per-request basis */
505 enum persistence_type persist_types[PERSIST_T_COUNT];
507 dict_t users; /* indexed by handle */
509 struct helpserv_request *unhandled; /* linked list of unhandled requests */
510 dict_t requests; /* indexed by request id */
511 unsigned long last_requestid;
512 unsigned long id_wrap;
513 unsigned long req_maxlen; /* Maxmimum request length in lines */
515 unsigned int privmsg_only : 1;
516 unsigned int req_on_join : 1;
517 unsigned int auto_voice : 1;
518 unsigned int auto_devoice : 1;
520 unsigned int helpchan_empty : 1;
522 unsigned long registered;
523 unsigned long last_active;
527 struct helpserv_user {
528 struct handle_info *handle;
529 struct helpserv_bot *hs;
530 unsigned int help_mode : 1;
531 unsigned int week_start : 3;
532 enum helpserv_level level;
534 unsigned long join_time; /* when they joined, or 0 if not in channel */
535 /* [0] through [3] are n weeks ago, [4] is the total of everything before that */
536 unsigned int time_per_week[5]; /* how long they've were in the channel the past 4 weeks */
537 unsigned int picked_up[5]; /* how many requests they have picked up */
538 unsigned int closed[5]; /* how many requests they have closed */
539 unsigned int reassigned_from[5]; /* how many requests reassigned from them to others */
540 unsigned int reassigned_to[5]; /* how many requests reassigned from others to them */
543 struct helpserv_request {
544 struct helpserv_user *helper;
545 struct helpserv_bot *hs;
546 struct string_list *text;
547 struct helpserv_request *next_unhandled;
549 struct helpserv_reqlist *parent_nick_list;
550 struct helpserv_reqlist *parent_hand_list;
552 /* One, but not both, of "user" and "handle" may be NULL,
553 * depending on what we know about the user.
555 * If persist == PERSIST_CLOSE when the user quits, then it
556 * switches to handle instead of user... and stays that way (it's
557 * possible to have >1 nick per handle, so you can't really decide
558 * to reassign a userNode to it unless they send another message
561 struct userNode *user;
562 struct handle_info *handle;
565 unsigned long opened;
566 unsigned long assigned;
567 unsigned long updated;
570 #define DEFINE_LIST_ALLOC(STRUCTNAME) \
571 struct STRUCTNAME * STRUCTNAME##_alloc() {\
572 struct STRUCTNAME *newlist; \
573 newlist = malloc(sizeof(struct STRUCTNAME)); \
574 STRUCTNAME##_init(newlist); \
577 void STRUCTNAME##_free(void *data) {\
578 struct STRUCTNAME *list = data; /* void * to let dict_set_free_data use it */ \
579 STRUCTNAME##_clean(list); \
583 DECLARE_LIST(helpserv_botlist, struct helpserv_bot *);
584 DEFINE_LIST(helpserv_botlist, struct helpserv_bot *)
585 DEFINE_LIST_ALLOC(helpserv_botlist)
587 DECLARE_LIST(helpserv_reqlist, struct helpserv_request *);
588 DEFINE_LIST(helpserv_reqlist, struct helpserv_request *)
589 DEFINE_LIST_ALLOC(helpserv_reqlist)
591 DECLARE_LIST(helpserv_userlist, struct helpserv_user *);
592 DEFINE_LIST(helpserv_userlist, struct helpserv_user *)
593 DEFINE_LIST_ALLOC(helpserv_userlist)
595 struct helpfile *helpserv_helpfile;
596 static struct module *helpserv_module;
597 static dict_t helpserv_func_dict;
598 static dict_t helpserv_usercmd_dict; /* contains helpserv_usercmd_t */
599 static dict_t helpserv_option_dict;
600 static dict_t helpserv_bots_dict; /* indexed by nick */
601 static dict_t helpserv_bots_bychan_dict; /* indexed by chan, holds a struct helpserv_botlist */
602 /* QUESTION: why are these outside of any helpserv_bot struct? */
603 static dict_t helpserv_reqs_bynick_dict; /* indexed by nick, holds a struct helpserv_reqlist */
604 static dict_t helpserv_reqs_byhand_dict; /* indexed by handle, holds a struct helpserv_reqlist */
605 static dict_t helpserv_users_byhand_dict; /* indexed by handle, holds a struct helpserv_userlist */
607 /* This is so that overrides can "speak" from opserv */
608 extern struct userNode *opserv;
610 #define HELPSERV_SYNTAX() helpserv_help(hs, from_opserv, user, argv[0])
611 #define HELPSERV_FUNC(NAME) int NAME(struct userNode *user, UNUSED_ARG(struct helpserv_bot *hs), int from_opserv, UNUSED_ARG(unsigned int argc), UNUSED_ARG(char *argv[]))
612 typedef HELPSERV_FUNC(helpserv_func_t);
613 #define HELPSERV_USERCMD(NAME) void NAME(struct helpserv_request *req, UNUSED_ARG(struct userNode *likely_helper), UNUSED_ARG(char *args))
614 typedef HELPSERV_USERCMD(helpserv_usercmd_t);
615 #define HELPSERV_OPTION(NAME) HELPSERV_FUNC(NAME)
616 typedef HELPSERV_OPTION(helpserv_option_func_t);
618 static HELPSERV_FUNC(cmd_help);
620 #define REQUIRE_PARMS(N) if (argc < N) { \
621 helpserv_notice(user, "MSG_MISSING_PARAMS", argv[0]); \
625 /* For messages going to users being helped */
626 #if defined(GCC_VARMACROS)
627 # define helpserv_msguser(target, ARGS...) send_message_type((from_opserv ? 0 : hs->privmsg_only), (target), (from_opserv ? opserv : hs->helpserv), ARGS)
628 # define helpserv_user_reply(ARGS...) send_message_type(req->hs->privmsg_only, req->user, req->hs->helpserv, ARGS)
629 /* For messages going to helpers */
630 # define helpserv_notice(target, ARGS...) send_message((target), (from_opserv ? opserv : hs->helpserv), ARGS)
631 # define helpserv_notify(helper, ARGS...) do { struct userNode *_target; for (_target = (helper)->handle->users; _target; _target = _target->next_authed) { \
632 send_message(_target, (helper)->hs->helpserv, ARGS); \
634 # define helpserv_page(TYPE, ARGS...) do { \
635 int msg_type=0; struct chanNode *target=helpserv_get_page_type(hs, (TYPE), &msg_type); \
636 if (target) send_target_message(msg_type, target->name, hs->helpserv, ARGS); \
638 #elif defined(C99_VARMACROS)
639 # define helpserv_msguser(target, ...) send_message_type((from_opserv ? 0 : hs->privmsg_only), (target), (from_opserv ? opserv : hs->helpserv), __VA_ARGS__)
640 # define helpserv_user_reply(...) send_message_type(req->hs->privmsg_only, req->user, req->hs->helpserv, __VA_ARGS__)
641 /* For messages going to helpers */
642 # define helpserv_notice(target, ...) send_message((target), (from_opserv ? opserv : hs->helpserv), __VA_ARGS__)
643 # define helpserv_notify(helper, ...) do { struct userNode *_target; for (_target = (helper)->handle->users; _target; _target = _target->next_authed) { \
644 send_message(_target, (helper)->hs->helpserv, __VA_ARGS__); \
646 # define helpserv_page(TYPE, ...) do { \
647 int msg_type=0; struct chanNode *target=helpserv_get_page_type(hs, (TYPE), &msg_type); \
648 if (target) send_target_message(msg_type, target->name, hs->helpserv, __VA_ARGS__); \
651 #define helpserv_message(hs, target, id) do { if ((hs)->messages[id]) { \
653 send_message_type(4, (target), opserv, "%s", (hs)->messages[id]); \
655 send_message_type(4 | hs->privmsg_only, (target), hs->helpserv, "%s", (hs)->messages[id]); \
657 #define helpserv_get_handle_info(user, text) smart_get_handle_info((from_opserv ? opserv : hs->helpserv) , (user), (text))
659 struct helpserv_cmd {
660 enum helpserv_level access;
661 helpserv_func_t *func;
666 static void run_empty_interval(void *data);
668 static void helpserv_interval(char *output, unsigned long interval) {
669 int num_hours = interval / 3600;
670 int num_minutes = (interval % 3600) / 60;
671 sprintf(output, "%u hour%s, %u minute%s", num_hours, num_hours == 1 ? "" : "s", num_minutes, num_minutes == 1 ? "" : "s");
674 static const char * helpserv_level2str(enum helpserv_level level) {
675 if (level <= HlOper) {
676 return helpserv_level_names[level];
678 log_module(HS_LOG, LOG_ERROR, "helpserv_level2str receieved invalid level %d.", level);
683 static enum helpserv_level helpserv_str2level(const char *msg) {
684 enum helpserv_level nn;
685 for (nn=HlNone; nn<=HlOper; nn++) {
686 if (!irccasecmp(msg, helpserv_level_names[nn]))
689 log_module(HS_LOG, LOG_ERROR, "helpserv_str2level received invalid level %s.", msg);
690 return HlNone; /* Error */
693 static struct helpserv_user *GetHSUser(struct helpserv_bot *hs, struct handle_info *hi) {
694 return dict_find(hs->users, hi->handle, NULL);
697 static void helpserv_log_request(struct helpserv_request *req, const char *reason) {
698 char key[27+NICKLEN];
699 char userhost[USERLEN+HOSTLEN+2];
700 struct saxdb_context *ctx;
704 assert(reason != NULL);
705 if (!(ctx = saxdb_open_context(reqlog_f)))
707 sprintf(key, "%s-%lu-%lu", req->hs->helpserv->nick, (unsigned long)req->opened, req->id);
708 if ((res = setjmp(ctx->jbuf)) != 0) {
709 log_module(HS_LOG, LOG_ERROR, "Unable to log helpserv request: %s.", strerror(res));
711 saxdb_start_record(ctx, key, 1);
713 saxdb_write_string(ctx, KEY_REQUEST_HELPER, req->helper->handle->handle);
714 saxdb_write_int(ctx, KEY_REQUEST_ASSIGNED, req->assigned);
717 saxdb_write_string(ctx, KEY_REQUEST_HANDLE, req->handle->handle);
720 saxdb_write_string(ctx, KEY_REQUEST_NICK, req->user->nick);
721 sprintf(userhost, "%s@%s", req->user->ident, req->user->hostname);
722 saxdb_write_string(ctx, KEY_REQUEST_USERHOST, userhost);
724 saxdb_write_int(ctx, KEY_REQUEST_OPENED, req->opened);
725 saxdb_write_int(ctx, KEY_REQUEST_CLOSED, now);
726 saxdb_write_string(ctx, KEY_REQUEST_CLOSEREASON, reason);
727 saxdb_write_string_list(ctx, KEY_REQUEST_TEXT, req->text);
728 saxdb_end_record(ctx);
729 saxdb_close_context(ctx);
734 static struct chanNode *helpserv_get_page_type(struct helpserv_bot *hs, enum page_source type, int *msg_type)
736 switch (hs->page_types[type]) {
747 log_module(HS_LOG, LOG_ERROR, "helpserv_page() called but %s has an invalid page type %d.", hs->helpserv->nick, type);
748 /* and fall through */
752 return hs->page_targets[type];
755 /* Searches for a request by number, nick, or account (num|nick|*account).
756 * As there can potentially be >1 match, it takes a reqlist. The return
757 * value is the "best" request found (explained in the comment block below).
759 * If num_results is not NULL, it is set to the number of potentially matching
761 * If hs_user is not NULL, requests assigned to this helper will be given
762 * preference (oldest assigned, falling back to oldest if there are none).
764 static struct helpserv_request * smart_get_request(struct helpserv_bot *hs, struct helpserv_user *hs_user, const char *needle, int *num_results) {
765 struct helpserv_reqlist *reqlist, resultlist;
766 struct helpserv_request *req, *oldest=NULL, *oldest_assigned=NULL;
767 struct userNode *user;
773 if (*needle == '*') {
774 /* This test (handle) requires the least processing, so it's first */
775 if (!(reqlist = dict_find(helpserv_reqs_byhand_dict, needle+1, NULL)))
777 helpserv_reqlist_init(&resultlist);
778 for (i=0; i < reqlist->used; i++) {
779 req = reqlist->list[i];
781 helpserv_reqlist_append(&resultlist, req);
786 } else if (!needle[strspn(needle, "0123456789")]) {
787 /* The string is 100% numeric - a request id */
788 if (!(req = dict_find(hs->requests, needle, NULL)))
793 } else if ((user = GetUserH(needle))) {
794 /* And finally, search by nick */
795 if (!(reqlist = dict_find(helpserv_reqs_bynick_dict, needle, NULL)))
797 helpserv_reqlist_init(&resultlist);
799 for (i=0; i < reqlist->used; i++) {
800 req = reqlist->list[i];
802 helpserv_reqlist_append(&resultlist, req);
807 /* If the nick didn't have anything, try their handle */
808 if (!resultlist.used && user->handle_info) {
809 char star_handle[NICKSERV_HANDLE_LEN+2];
811 helpserv_reqlist_clean(&resultlist);
812 sprintf(star_handle, "*%s", user->handle_info->handle);
814 return smart_get_request(hs, hs_user, star_handle, num_results);
820 if (resultlist.used == 0) {
821 helpserv_reqlist_clean(&resultlist);
823 } else if (resultlist.used == 1) {
824 req = resultlist.list[0];
825 helpserv_reqlist_clean(&resultlist);
829 /* In case there is >1 request returned, use the oldest one assigned to
830 * the helper executing the command. Otherwise, use the oldest request.
831 * This may not be the intended result for cmd_pickup (first unhandled
832 * request may be better), or cmd_reassign (first handled request), but
833 * it's close enough, and there really aren't supposed to be multiple
834 * requests per person anyway; they're just side effects of authing. */
836 for (i=0; i < resultlist.used; i++) {
837 req = resultlist.list[i];
838 if (!oldest || req->opened < oldest->opened)
840 if (hs_user && (!oldest_assigned || (req->helper == hs_user && req->opened < oldest_assigned->opened)))
841 oldest_assigned = req;
844 helpserv_reqlist_clean(&resultlist);
846 return oldest_assigned ? oldest_assigned : oldest;
849 static struct helpserv_request * create_request(struct userNode *user, struct helpserv_bot *hs, int from_join) {
850 struct helpserv_request *req = calloc(1, sizeof(struct helpserv_request));
851 char lbuf[3][MAX_LINE_SIZE], unh[INTERVALLEN];
852 struct helpserv_reqlist *reqlist, *hand_reqlist;
853 const unsigned int from_opserv = 0;
858 req->id = ++hs->last_requestid;
859 sprintf(unh, "%lu", req->id);
860 dict_insert(hs->requests, strdup(unh), req);
865 if (hs->last_requestid < hs->id_wrap) {
866 for (i=hs->last_requestid; i < hs->id_wrap; i++) {
867 sprintf(buf, "%lu", i);
868 if (!dict_find(hs->requests, buf, NULL)) {
869 hs->last_requestid = i-1;
874 if (hs->last_requestid >= hs->id_wrap) {
875 for (i=1; i < hs->id_wrap; i++) {
876 sprintf(buf, "%lu", i);
877 if (!dict_find(hs->requests, buf, NULL)) {
878 hs->last_requestid = i-1;
882 if (i >= hs->id_wrap) {
883 log_module(HS_LOG, LOG_INFO, "%s has more requests than its id_wrap.", hs->helpserv->nick);
890 req->text = alloc_string_list(4);
892 req->handle = user->handle_info;
893 if (from_join && self->burst) {
894 extern unsigned long burst_begin;
895 /* We need to keep all the requests during a burst join together,
896 * even if the burst takes more than 1 second. ircu seems to burst
897 * in reverse-join order. */
898 req->opened = burst_begin;
904 if (!hs->unhandled) {
906 req->next_unhandled = NULL;
907 } else if (self->burst && hs->unhandled->opened >= req->opened) {
908 req->next_unhandled = hs->unhandled;
910 } else if (self->burst) {
911 struct helpserv_request *unh;
912 /* Add the request to the beginning of the set of requests with
913 * req->opened having the same value. This makes reqonjoin create
914 * requests in the correct order while bursting. Note that this
915 * does not correct request ids, so they will be in reverse order
916 * though "/msg botname next" will work properly. */
917 for (unh = hs->unhandled; unh->next_unhandled && unh->next_unhandled->opened < req->opened; unh = unh->next_unhandled) ;
918 req->next_unhandled = unh->next_unhandled;
919 unh->next_unhandled = req;
921 struct helpserv_request *unh;
923 for (unh = hs->unhandled; unh->next_unhandled; unh = unh->next_unhandled) ;
924 req->next_unhandled = NULL;
925 unh->next_unhandled = req;
928 if (!(reqlist = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL))) {
929 reqlist = helpserv_reqlist_alloc();
930 dict_insert(helpserv_reqs_bynick_dict, user->nick, reqlist);
932 req->parent_nick_list = reqlist;
933 helpserv_reqlist_append(reqlist, req);
935 if (user->handle_info) {
936 if (!(hand_reqlist = dict_find(helpserv_reqs_byhand_dict, user->handle_info->handle, NULL))) {
937 hand_reqlist = helpserv_reqlist_alloc();
938 dict_insert(helpserv_reqs_byhand_dict, user->handle_info->handle, hand_reqlist);
940 req->parent_hand_list = hand_reqlist;
941 helpserv_reqlist_append(hand_reqlist, req);
943 req->parent_hand_list = NULL;
947 fmt = user_find_message(user, "HSMSG_REQ_NEWONJOIN");
948 sprintf(lbuf[0], fmt, hs->helpchan->name, req->id);
950 fmt = user_find_message(user, "HSMSG_REQ_NEW");
951 sprintf(lbuf[0], fmt, req->id);
953 if (req != hs->unhandled) {
954 intervalString(unh, now - hs->unhandled->opened, user->handle_info);
955 fmt = user_find_message(user, "HSMSG_REQ_UNHANDLED_TIME");
956 sprintf(lbuf[1], fmt, unh);
958 fmt = user_find_message(user, "HSMSG_REQ_NO_UNHANDLED");
959 sprintf(lbuf[1], fmt);
961 switch (hs->persist_types[PERSIST_T_REQUEST]) {
963 fmt = user_find_message(user, "HSMSG_REQ_PERSIST_PART");
964 sprintf(lbuf[2], fmt, hs->helpchan->name, hs->helpchan->name);
967 fmt = user_find_message(user, "HSMSG_REQ_PERSIST_QUIT");
968 sprintf(lbuf[2], fmt);
971 log_module(HS_LOG, LOG_ERROR, "%s has an invalid req_persist.", hs->helpserv->nick);
973 if (user->handle_info) {
974 fmt = user_find_message(user, "HSMSG_REQ_PERSIST_HANDLE");
975 sprintf(lbuf[2], fmt);
977 fmt = user_find_message(user, "HSMSG_REQ_PERSIST_QUIT");
978 sprintf(lbuf[2], fmt);
982 helpserv_message(hs, user, MSGTYPE_REQ_OPENED);
984 send_message_type(4, user, opserv, "%s %s %s", lbuf[0], lbuf[1], lbuf[2]);
986 send_message_type(4, user, hs->helpserv, "%s %s %s", lbuf[0], lbuf[1], lbuf[2]);
988 if (hs->req_on_join && req == hs->unhandled && hs->helpchan_empty && !user->uplink->burst) {
989 timeq_del(0, run_empty_interval, hs, TIMEQ_IGNORE_WHEN);
990 run_empty_interval(hs);
996 /* Handle a message from a user to a HelpServ bot. */
997 static void helpserv_usermsg(struct userNode *user, struct helpserv_bot *hs, const char *text) {
998 const int from_opserv = 0; /* for helpserv_notice */
999 struct helpserv_request *req=NULL, *newest=NULL;
1000 struct helpserv_reqlist *reqlist, *hand_reqlist;
1003 if ((reqlist = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL))) {
1004 for (i=0; i < reqlist->used; i++) {
1005 req = reqlist->list[i];
1008 if (!newest || (newest->opened < req->opened))
1012 /* If nothing was found, this will set req to NULL */
1016 if (user->handle_info) {
1017 hand_reqlist = dict_find(helpserv_reqs_byhand_dict, user->handle_info->handle, NULL);
1018 if (!req && hand_reqlist) {
1019 /* Most recent first again */
1020 for (i=0; i < hand_reqlist->used; i++) {
1021 req = hand_reqlist->list[i];
1022 if ((req->hs != hs) || req->user)
1024 if (!newest || (newest->opened < req->opened))
1032 reqlist = helpserv_reqlist_alloc();
1033 dict_insert(helpserv_reqs_bynick_dict, user->nick, reqlist);
1035 req->parent_nick_list = reqlist;
1036 helpserv_reqlist_append(reqlist, req);
1038 if (req->helper && (hs->notify >= NOTIFY_USER))
1039 helpserv_notify(req->helper, "HSMSG_NOTIFY_USER_FOUND", req->id, user->nick);
1041 helpserv_msguser(user, "HSMSG_GREET_PRIVMSG_EXISTREQ", req->id);
1045 hand_reqlist = NULL;
1049 if (text[0] == helpserv_conf.user_escape) {
1050 helpserv_msguser(user, "HSMSG_USERCMD_NO_REQUEST");
1053 if ((hs->persist_types[PERSIST_T_REQUEST] == PERSIST_PART) && !GetUserMode(hs->helpchan, user)) {
1054 helpserv_msguser(user, "HSMSG_REQ_YOU_NOT_IN_HELPCHAN_OPEN", hs->helpchan->name);
1058 req = create_request(user, hs, 0);
1059 if (user->handle_info)
1060 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_NEW_REQUEST_AUTHED", req->id, user->nick, user->handle_info->handle);
1062 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_NEW_REQUEST_UNAUTHED", req->id, user->nick);
1063 } else if (text[0] == helpserv_conf.user_escape) {
1064 char cmdname[MAXLEN], *space;
1065 helpserv_usercmd_t *usercmd;
1066 struct userNode *likely_helper;
1068 /* Find somebody likely to be the helper */
1070 likely_helper = NULL;
1071 else if ((likely_helper = req->helper->handle->users) && !likely_helper->next_authed) {
1072 /* only one user it could be :> */
1073 } else for (likely_helper = req->helper->handle->users; likely_helper; likely_helper = likely_helper->next_authed)
1074 if (GetUserMode(hs->helpchan, likely_helper))
1077 /* Parse out command name */
1078 space = strchr(text+1, ' ');
1080 strncpy(cmdname, text+1, space-text-1);
1082 strcpy(cmdname, text+1);
1084 /* Call the user command function */
1085 usercmd = dict_find(helpserv_usercmd_dict, cmdname, NULL);
1087 usercmd(req, likely_helper, space+1);
1089 helpserv_msguser(user, "HSMSG_USERCMD_UNKNOWN", cmdname);
1091 } else if (hs->intervals[INTERVAL_STALE_DELAY]
1092 && (req->updated < now - hs->intervals[INTERVAL_STALE_DELAY])
1093 && (!hs->req_maxlen || req->text->used < hs->req_maxlen)) {
1094 char buf[MAX_LINE_SIZE], updatestr[INTERVALLEN], timestr[MAX_LINE_SIZE];
1098 strftime(timestr, MAX_LINE_SIZE, HSFMT_TIME, localtime(&feh));
1099 intervalString(updatestr, now - req->updated, user->handle_info);
1100 if (req->helper && (hs->notify >= NOTIFY_USER))
1101 if (user->handle_info)
1102 helpserv_notify(req->helper, "HSMSG_PAGE_UPD_REQUEST_AUTHED", req->id, user->nick, user->handle_info->handle, timestr, updatestr);
1104 helpserv_notify(req->helper, "HSMSG_PAGE_UPD_REQUEST_NOT_AUTHED", req->id, user->nick, timestr, updatestr);
1106 if (user->handle_info)
1107 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_UPD_REQUEST_AUTHED", req->id, user->nick, user->handle_info->handle, timestr, updatestr);
1109 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_UPD_REQUEST_NOT_AUTHED", req->id, user->nick, timestr, updatestr);
1111 strftime(timestr, MAX_LINE_SIZE, HSFMT_TIME, localtime(&feh));
1112 snprintf(buf, MAX_LINE_SIZE, "[Stale request updated at %s]", timestr);
1113 string_list_append(req->text, strdup(buf));
1117 if (!hs->req_maxlen || req->text->used < hs->req_maxlen)
1118 string_list_append(req->text, strdup(text));
1120 helpserv_msguser(user, "HSMSG_REQ_MAXLEN");
1123 /* Handle messages direct to a HelpServ bot. */
1124 static void helpserv_botmsg(struct userNode *user, struct userNode *target, const char *text, UNUSED_ARG(int server_qualified)) {
1125 struct helpserv_bot *hs;
1126 struct helpserv_cmd *cmd;
1127 struct helpserv_user *hs_user;
1128 char *argv[MAXNUMPARAMS];
1129 char tmpline[MAXLEN];
1130 int argc, argv_shift;
1131 const int from_opserv = 0; /* for helpserv_notice */
1133 /* Ignore things consisting of empty lines or from ourselves */
1134 if (!*text || IsLocal(user))
1137 hs = dict_find(helpserv_bots_dict, target->nick, NULL);
1139 /* See if we should listen to their message as a command (helper)
1140 * or a help request (user) */
1141 if (!user->handle_info || !(hs_user = dict_find(hs->users, user->handle_info->handle, NULL))) {
1142 helpserv_usermsg(user, hs, text);
1147 safestrncpy(tmpline, text, sizeof(tmpline));
1148 argc = split_line(tmpline, false, ArrayLength(argv)-argv_shift, argv+argv_shift);
1152 cmd = dict_find(helpserv_func_dict, argv[argv_shift], NULL);
1154 helpserv_notice(user, "MSG_COMMAND_UNKNOWN", argv[argv_shift]);
1157 if (cmd->flags & CMD_FROM_OPSERV_ONLY) {
1158 helpserv_notice(user, "HSMSG_OPER_CMD");
1161 if (cmd->access > hs_user->level) {
1162 helpserv_notice(user, "HSMSG_LEVEL_TOO_LOW");
1166 helpserv_notice(user, "HSMSG_INTERNAL_COMMAND", argv[argv_shift]);
1167 } else if (cmd->func(user, hs, 0, argc, argv+argv_shift)) {
1168 unsplit_string(argv+argv_shift, argc, tmpline);
1169 log_audit(HS_LOG, LOG_COMMAND, user, hs->helpserv, hs->helpchan->name, 0, tmpline);
1173 /* Handle a control command from an IRC operator */
1174 static MODCMD_FUNC(cmd_helpserv) {
1175 struct helpserv_bot *hs = NULL;
1176 struct helpserv_cmd *subcmd;
1177 const int from_opserv = 1; /* for helpserv_notice */
1178 char botnick[NICKLEN+1]; /* in case command is unregister */
1182 send_help(user, opserv, helpserv_helpfile, NULL);
1186 if (!(subcmd = dict_find(helpserv_func_dict, argv[1], NULL))) {
1187 helpserv_notice(user, "MSG_COMMAND_UNKNOWN", argv[1]);
1191 if (!subcmd->func) {
1192 helpserv_notice(user, "HSMSG_INTERNAL_COMMAND", argv[1]);
1196 if ((subcmd->flags & CMD_NEED_BOT) && ((argc < 3) || !(hs = dict_find(helpserv_bots_dict, argv[2], NULL)))) {
1197 helpserv_notice(user, "HSMSG_INVALID_BOT");
1201 if (subcmd->flags & CMD_NEVER_FROM_OPSERV) {
1202 helpserv_notice(user, "HSMSG_NO_USE_OPSERV");
1208 strcpy(botnick, hs->helpserv->nick);
1209 retval = subcmd->func(user, hs, 1, argc-2, argv+2);
1211 strcpy(botnick, "No bot");
1212 retval = subcmd->func(user, hs, 1, argc-1, argv+1);
1218 static void helpserv_help(struct helpserv_bot *hs, int from_opserv, struct userNode *user, const char *topic) {
1219 send_help(user, (from_opserv ? opserv : hs->helpserv), helpserv_helpfile, topic);
1222 static int append_entry(const char *key, UNUSED_ARG(void *data), void *extra) {
1223 struct helpfile_expansion *exp = extra;
1226 row = exp->value.table.length++;
1227 exp->value.table.contents[row] = calloc(1, sizeof(char*));
1228 exp->value.table.contents[row][0] = key;
1232 static struct helpfile_expansion helpserv_expand_variable(const char *variable) {
1233 struct helpfile_expansion exp;
1235 if (!irccasecmp(variable, "index")) {
1236 exp.type = HF_TABLE;
1237 exp.value.table.length = 1;
1238 exp.value.table.width = 1;
1239 exp.value.table.flags = TABLE_REPEAT_ROWS;
1240 exp.value.table.contents = calloc(dict_size(helpserv_func_dict)+1, sizeof(char**));
1241 exp.value.table.contents[0] = calloc(1, sizeof(char*));
1242 exp.value.table.contents[0][0] = "Commands:";
1243 dict_foreach(helpserv_func_dict, append_entry, &exp);
1247 exp.type = HF_STRING;
1248 exp.value.str = NULL;
1252 static void helpserv_helpfile_read(void) {
1253 helpserv_helpfile = open_helpfile(HELPSERV_HELPFILE_NAME, helpserv_expand_variable);
1256 static HELPSERV_USERCMD(usercmd_wait) {
1257 struct helpserv_request *other;
1259 char buf[INTERVALLEN];
1263 helpserv_user_reply("HSMSG_YOU_BEING_HELPED_BY", likely_helper->nick);
1265 helpserv_user_reply("HSMSG_YOU_BEING_HELPED");
1269 for (other = req->hs->unhandled, pos = -1, count = 0;
1271 other = other->next_unhandled, ++count) {
1276 intervalString(buf, now - req->hs->unhandled->opened, req->user->handle_info);
1277 helpserv_user_reply("HSMSG_WAIT_STATUS", pos+1, count, buf);
1280 static HELPSERV_FUNC(cmd_help) {
1286 topic = unsplit_string(argv+1, argc-1, NULL);
1287 helpserv_help(hs, from_opserv, user, topic);
1292 static HELPSERV_FUNC(cmd_readhelp) {
1293 struct timeval start, stop;
1294 struct helpfile *old_helpfile = helpserv_helpfile;
1296 gettimeofday(&start, NULL);
1297 helpserv_helpfile_read();
1298 if (helpserv_helpfile) {
1299 close_helpfile(old_helpfile);
1301 helpserv_helpfile = old_helpfile;
1303 gettimeofday(&stop, NULL);
1304 stop.tv_sec -= start.tv_sec;
1305 stop.tv_usec -= start.tv_usec;
1306 if (stop.tv_usec < 0) {
1308 stop.tv_usec += 1000000;
1310 helpserv_notice(user, "HSMSG_READHELP_SUCCESS", (unsigned long)stop.tv_sec, (unsigned long)stop.tv_usec/1000);
1315 static struct helpserv_user * helpserv_add_user(struct helpserv_bot *hs, struct handle_info *handle, enum helpserv_level level) {
1316 struct helpserv_user *hs_user;
1317 struct helpserv_userlist *userlist;
1319 hs_user = calloc(1, sizeof(struct helpserv_user));
1320 hs_user->handle = handle;
1322 hs_user->help_mode = 0;
1323 hs_user->level = level;
1324 hs_user->join_time = find_handle_in_channel(hs->helpchan, handle, NULL) ? now : 0;
1325 dict_insert(hs->users, handle->handle, hs_user);
1327 if (!(userlist = dict_find(helpserv_users_byhand_dict, handle->handle, NULL))) {
1328 userlist = helpserv_userlist_alloc();
1329 dict_insert(helpserv_users_byhand_dict, handle->handle, userlist);
1331 helpserv_userlist_append(userlist, hs_user);
1336 static void helpserv_del_user(struct helpserv_bot *hs, struct helpserv_user *hs_user) {
1337 dict_remove(hs->users, hs_user->handle->handle);
1340 static int cmd_add_user(struct helpserv_bot *hs, int from_opserv, struct userNode *user, enum helpserv_level level, int argc, char *argv[]) {
1341 struct helpserv_user *actor, *new_user;
1342 struct handle_info *handle;
1347 actor = GetHSUser(hs, user->handle_info);
1348 if (actor->level < HlManager) {
1349 helpserv_notice(user, "HSMSG_CANNOT_ADD");
1356 if (!(handle = helpserv_get_handle_info(user, argv[1])))
1359 if (GetHSUser(hs, handle)) {
1360 helpserv_notice(user, "HSMSG_USER_EXISTS", handle->handle);
1364 if (!(from_opserv) && actor && (actor->level <= level)) {
1365 helpserv_notice(user, "HSMSG_NO_BUMP_ACCESS");
1369 new_user = helpserv_add_user(hs, handle, level);
1371 helpserv_notice(user, "HSMSG_ADDED_USER", helpserv_level2str(level), handle->handle);
1375 static HELPSERV_FUNC(cmd_deluser) {
1376 struct helpserv_user *actor=NULL, *victim;
1377 struct handle_info *handle;
1378 enum helpserv_level level;
1383 actor = GetHSUser(hs, user->handle_info);
1384 if (actor->level < HlManager) {
1385 helpserv_notice(user, "HSMSG_CANNOT_DEL");
1390 if (!(handle = helpserv_get_handle_info(user, argv[1])))
1393 if (!(victim = GetHSUser(hs, handle))) {
1394 helpserv_notice(user, "HSMSG_NOT_IN_USERLIST", handle->handle, hs->helpserv->nick);
1398 if (!from_opserv && actor && (actor->level <= victim->level)) {
1399 helpserv_notice(user, "MSG_USER_OUTRANKED", victim->handle->handle);
1403 level = victim->level;
1404 helpserv_del_user(hs, victim);
1405 helpserv_notice(user, "HSMSG_DELETED_USER", helpserv_level2str(level), handle->handle);
1410 helpserv_user_comp(const void *arg_a, const void *arg_b)
1412 const struct helpserv_user *a = *(struct helpserv_user**)arg_a;
1413 const struct helpserv_user *b = *(struct helpserv_user**)arg_b;
1415 if (a->level != b->level)
1416 res = b->level - a->level;
1418 res = irccasecmp(a->handle->handle, b->handle->handle);
1422 static int show_helper_range(struct userNode *user, struct helpserv_bot *hs, int from_opserv, enum helpserv_level min_lvl, enum helpserv_level max_lvl) {
1423 struct helpserv_userlist users;
1424 struct helpfile_table tbl;
1425 struct helpserv_user *hs_user;
1427 enum helpserv_level last_level;
1431 users.size = dict_size(hs->users);
1432 users.list = alloca(users.size*sizeof(hs->users[0]));
1433 helpserv_notice(user, "HSMSG_USERLIST_HEADER", hs->helpserv->nick);
1434 for (it = dict_first(hs->users); it; it = iter_next(it)) {
1435 hs_user = iter_data(it);
1436 if (hs_user->level < min_lvl)
1438 if (hs_user->level > max_lvl)
1440 users.list[users.used++] = hs_user;
1443 helpserv_notice(user, "MSG_NONE");
1446 qsort(users.list, users.used, sizeof(users.list[0]), helpserv_user_comp);
1447 switch (user->handle_info->userlist_style) {
1449 tbl.length = users.used + 1;
1451 tbl.flags = TABLE_NO_FREE;
1452 tbl.contents = alloca(tbl.length * sizeof(tbl.contents[0]));
1453 tbl.contents[0] = alloca(tbl.width * sizeof(tbl.contents[0][0]));
1454 tbl.contents[0][0] = "Level";
1455 tbl.contents[0][1] = "Handle";
1456 tbl.contents[0][2] = "WeekStart";
1457 for (ii = 0; ii < users.used; ) {
1458 hs_user = users.list[ii++];
1459 tbl.contents[ii] = alloca(tbl.width * sizeof(tbl.contents[0][0]));
1460 tbl.contents[ii][0] = helpserv_level_names[hs_user->level];
1461 tbl.contents[ii][1] = hs_user->handle->handle;
1462 tbl.contents[ii][2] = weekday_names[hs_user->week_start];
1464 table_send((from_opserv ? opserv : hs->helpserv), user->nick, 0, NULL, tbl);
1466 case HI_STYLE_ZOOT: default:
1467 last_level = HlNone;
1470 tbl.flags = TABLE_NO_FREE | TABLE_REPEAT_ROWS | TABLE_NO_HEADERS;
1471 tbl.contents = alloca(users.used * sizeof(tbl.contents[0]));
1472 for (ii = 0; ii < users.used; ) {
1473 hs_user = users.list[ii++];
1474 if (hs_user->level != last_level) {
1476 helpserv_notice(user, "HSMSG_USERLIST_ZOOT_LVL", hs->helpserv->nick, helpserv_level_names[last_level]);
1477 table_send((from_opserv ? opserv : hs->helpserv), user->nick, 0, NULL, tbl);
1480 last_level = hs_user->level;
1482 tbl.contents[tbl.length] = alloca(tbl.width * sizeof(tbl.contents[0][0]));
1483 tbl.contents[tbl.length++][0] = hs_user->handle->handle;
1486 helpserv_notice(user, "HSMSG_USERLIST_ZOOT_LVL", hs->helpserv->nick, helpserv_level_names[last_level]);
1487 table_send((from_opserv ? opserv : hs->helpserv), user->nick, 0, NULL, tbl);
1493 static HELPSERV_FUNC(cmd_helpers) {
1494 return show_helper_range(user, hs, from_opserv, HlTrial, HlOwner);
1497 static HELPSERV_FUNC(cmd_wlist) {
1498 return show_helper_range(user, hs, from_opserv, HlOwner, HlOwner);
1501 static HELPSERV_FUNC(cmd_mlist) {
1502 return show_helper_range(user, hs, from_opserv, HlManager, HlManager);
1505 static HELPSERV_FUNC(cmd_hlist) {
1506 return show_helper_range(user, hs, from_opserv, HlHelper, HlHelper);
1509 static HELPSERV_FUNC(cmd_tlist) {
1510 return show_helper_range(user, hs, from_opserv, HlTrial, HlTrial);
1513 static HELPSERV_FUNC(cmd_addowner) {
1514 return cmd_add_user(hs, from_opserv, user, HlOwner, argc, argv);
1517 static HELPSERV_FUNC(cmd_addmanager) {
1518 return cmd_add_user(hs, from_opserv, user, HlManager, argc, argv);
1521 static HELPSERV_FUNC(cmd_addhelper) {
1522 return cmd_add_user(hs, from_opserv, user, HlHelper, argc, argv);
1525 static HELPSERV_FUNC(cmd_addtrial) {
1526 return cmd_add_user(hs, from_opserv, user, HlTrial, argc, argv);
1529 static HELPSERV_FUNC(cmd_clvl) {
1530 struct helpserv_user *actor=NULL, *victim;
1531 struct handle_info *handle;
1532 enum helpserv_level level;
1537 actor = GetHSUser(hs, user->handle_info);
1538 if (actor->level < HlManager) {
1539 helpserv_notice(user, "HSMSG_CANNOT_CLVL");
1544 if (!(handle = helpserv_get_handle_info(user, argv[1])))
1547 if (!(victim = GetHSUser(hs, handle))) {
1548 helpserv_notice(user, "HSMSG_NOT_IN_USERLIST", handle->handle, hs->helpserv->nick);
1552 if (((level = helpserv_str2level(argv[2])) == HlNone) || level == HlOper) {
1553 helpserv_notice(user, "HSMSG_INVALID_ACCESS", argv[2]);
1557 if (!(from_opserv) && actor) {
1558 if (actor == victim) {
1559 helpserv_notice(user, "HSMSG_NO_SELF_CLVL");
1563 if (actor->level <= victim->level) {
1564 helpserv_notice(user, "MSG_USER_OUTRANKED", victim->handle->handle);
1568 if (level >= actor->level) {
1569 helpserv_notice(user, "HSMSG_NO_BUMP_ACCESS");
1574 victim->level = level;
1575 helpserv_notice(user, "HSMSG_CHANGED_ACCESS", handle->handle, helpserv_level2str(level));
1580 static void free_request(void *data) {
1581 struct helpserv_request *req = data;
1584 if (shutting_down && (req->hs->persist_types[PERSIST_T_REQUEST] != PERSIST_CLOSE || !req->handle)) {
1585 helpserv_log_request(req, "srvx shutdown");
1588 /* Clean up from the unhandled queue */
1589 if (req->hs->unhandled) {
1590 if (req->hs->unhandled == req) {
1591 req->hs->unhandled = req->next_unhandled;
1593 struct helpserv_request *uh;
1594 for (uh=req->hs->unhandled; uh->next_unhandled && (uh->next_unhandled != req); uh = uh->next_unhandled);
1595 if (uh->next_unhandled) {
1596 uh->next_unhandled = req->next_unhandled;
1601 /* Clean up the lists */
1602 if (req->parent_nick_list) {
1603 if (req->parent_nick_list->used == 1) {
1604 dict_remove(helpserv_reqs_bynick_dict, req->user->nick);
1606 helpserv_reqlist_remove(req->parent_nick_list, req);
1609 if (req->parent_hand_list) {
1610 if (req->parent_hand_list->used == 1) {
1611 dict_remove(helpserv_reqs_byhand_dict, req->handle->handle);
1613 helpserv_reqlist_remove(req->parent_hand_list, req);
1617 free_string_list(req->text);
1621 static HELPSERV_FUNC(cmd_close) {
1622 struct helpserv_request *req, *newest=NULL;
1623 struct helpserv_reqlist *nick_list, *hand_list;
1624 struct helpserv_user *hs_user=GetHSUser(hs, user->handle_info);
1625 struct userNode *req_user=NULL;
1626 char close_reason[MAXLEN], reqnum[12];
1627 unsigned long old_req;
1635 if (!(req = smart_get_request(hs, hs_user, argv[1], &num_requests))) {
1636 helpserv_notice(user, "HSMSG_REQ_INVALID", argv[1]);
1640 sprintf(reqnum, "%lu", req->id);
1642 if (num_requests > 1)
1643 helpserv_notice(user, "HSMSG_REQ_FOUNDMANY");
1645 if (hs_user->level < HlManager && req->helper != hs_user) {
1647 helpserv_notice(user, "HSMSG_REQ_NOT_YOURS_ASSIGNED_TO", req->id, req->helper->handle->handle);
1649 helpserv_notice(user, "HSMSG_REQ_NOT_YOURS_UNASSIGNED", req->id);
1653 helpserv_notice(user, "HSMSG_REQ_CLOSED", req->id);
1655 req_user = req->user;
1656 helpserv_message(hs, req->user, MSGTYPE_REQ_CLOSED);
1658 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_CLOSE_REQUEST_1", req->id, req->user->nick, req->handle->handle, user->nick);
1660 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_CLOSE_REQUEST_2", req->id, req->user->nick, user->nick);
1663 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_CLOSE_REQUEST_3", req->id, req->handle->handle, user->nick);
1665 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_CLOSE_REQUEST_4", req->id, user->nick);
1668 hs_user->closed[0]++;
1669 hs_user->closed[4]++;
1671 /* Set these to keep track of the lists after the request is gone, but
1672 * not if free_request() will helpserv_reqlist_free() them. */
1673 nick_list = req->parent_nick_list;
1674 if (nick_list && (nick_list->used == 1))
1676 hand_list = req->parent_hand_list;
1677 if (hand_list && (hand_list->used == 1))
1682 snprintf(close_reason, MAXLEN, "Closed by %s: %s", user->handle_info->handle, unsplit_string(argv+2, argc-2, NULL));
1684 sprintf(close_reason, "Closed by %s", user->handle_info->handle);
1686 helpserv_log_request(req, close_reason);
1687 dict_remove(hs->requests, reqnum);
1689 /* Look for other requests associated with them */
1691 for (i=0; i < nick_list->used; i++) {
1692 req = nick_list->list[i];
1696 if (!newest || (newest->opened < req->opened))
1701 helpserv_msguser(newest->user, "HSMSG_REQ_FOUND_ANOTHER", old_req, newest->id);
1704 if (req_user && hs->auto_devoice) {
1705 struct modeNode *mn = GetUserMode(hs->helpchan, req_user);
1706 if ((!newest || !newest->helper) && mn && (mn->modes & MODE_VOICE)) {
1707 struct mod_chanmode change;
1708 mod_chanmode_init(&change);
1710 change.args[0].mode = MODE_REMOVE | MODE_VOICE;
1711 change.args[0].u.member = mn;
1712 mod_chanmode_announce(hs->helpserv, hs->helpchan, &change);
1719 static HELPSERV_FUNC(cmd_list) {
1722 struct helpfile_table tbl;
1723 unsigned int line, total;
1724 struct helpserv_request *req;
1726 if ((argc < 2) || !irccasecmp(argv[1], "unassigned")) {
1727 for (req = hs->unhandled, total=0; req; req = req->next_unhandled, total++) ;
1728 helpserv_notice(user, "HSMSG_REQ_LIST_TOP_UNASSIGNED", total);
1729 searchtype = 1; /* Unassigned */
1730 } else if (!irccasecmp(argv[1], "assigned")) {
1731 for (req = hs->unhandled, total=dict_size(hs->requests); req; req = req->next_unhandled, total--) ;
1732 helpserv_notice(user, "HSMSG_REQ_LIST_TOP_ASSIGNED", total);
1733 searchtype = 2; /* Assigned */
1734 } else if (!irccasecmp(argv[1], "me")) {
1735 for (total = 0, it = dict_first(hs->requests); it; it = iter_next(it)) {
1736 req = iter_data(it);
1737 if (req->helper && (req->helper->handle == user->handle_info))
1740 helpserv_notice(user, "HSMSG_REQ_LIST_TOP_YOUR", total);
1742 } else if (!irccasecmp(argv[1], "all")) {
1743 total = dict_size(hs->requests);
1744 helpserv_notice(user, "HSMSG_REQ_LIST_TOP_ALL", total);
1745 searchtype = 3; /* All */
1747 helpserv_notice(user, "HSMSG_BAD_REQ_TYPE", argv[1]);
1752 helpserv_notice(user, "HSMSG_REQ_LIST_NONE");
1756 tbl.length = total+1;
1758 tbl.flags = TABLE_NO_FREE;
1759 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
1760 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
1761 tbl.contents[0][0] = "ID#";
1762 tbl.contents[0][1] = "User";
1763 tbl.contents[0][2] = "Helper";
1764 tbl.contents[0][3] = "Time open";
1765 tbl.contents[0][4] = "User status";
1767 for (it=dict_first(hs->requests), line=0; it; it=iter_next(it)) {
1768 char opentime[INTERVALLEN], reqid[12], username[NICKLEN+2];
1770 req = iter_data(it);
1772 switch (searchtype) {
1785 if (!req->helper || (req->helper->handle != user->handle_info))
1792 tbl.contents[line] = alloca(tbl.width * sizeof(**tbl.contents));
1793 sprintf(reqid, "%lu", req->id);
1794 tbl.contents[line][0] = strdup(reqid);
1796 strcpy(username, req->user->nick);
1799 strcpy(username+1, req->handle->handle);
1801 tbl.contents[line][1] = strdup(username);
1802 tbl.contents[line][2] = req->helper ? req->helper->handle->handle : "(Unassigned)";
1803 intervalString(opentime, now - req->opened, user->handle_info);
1804 tbl.contents[line][3] = strdup(opentime);
1805 tbl.contents[line][4] = ((req->user || req->handle->users) ? "Online" : "Offline");
1808 table_send((from_opserv ? opserv : hs->helpserv), user->nick, 0, NULL, tbl);
1810 for (; line > 0; line--) {
1811 free((char *)tbl.contents[line][0]);
1812 free((char *)tbl.contents[line][1]);
1813 free((char *)tbl.contents[line][3]);
1819 static void helpserv_show(int from_opserv, struct helpserv_bot *hs, struct userNode *user, struct helpserv_request *req) {
1821 char buf[MAX_LINE_SIZE];
1822 char buf2[INTERVALLEN];
1827 helpserv_notice(user, "HSMSG_REQ_INFO_2a", req->user->nick, req->handle->handle);
1829 helpserv_notice(user, "HSMSG_REQ_INFO_2b", req->user->nick);
1830 else if (req->handle)
1831 if (req->handle->users)
1832 helpserv_notice(user, "HSMSG_REQ_INFO_2c", req->handle->handle);
1834 helpserv_notice(user, "HSMSG_REQ_INFO_2d", req->handle->handle);
1836 helpserv_notice(user, "HSMSG_REQ_INFO_2e");
1838 strftime(buf, MAX_LINE_SIZE, HSFMT_TIME, localtime(&feh));
1839 intervalString(buf2, now - req->opened, user->handle_info);
1840 helpserv_notice(user, "HSMSG_REQ_INFO_3", buf, buf2);
1841 helpserv_notice(user, "HSMSG_REQ_INFO_4");
1842 for (nn=0; nn < req->text->used; nn++)
1843 helpserv_notice(user, "HSMSG_REQ_INFO_MESSAGE", req->text->list[nn]);
1846 /* actor is the one who executed the command... it should == user except from
1848 static int helpserv_assign(int from_opserv, struct helpserv_bot *hs, struct userNode *user, struct userNode *actor, struct helpserv_request *req) {
1849 struct helpserv_request *req2;
1850 struct helpserv_user *old_helper;
1852 if (!user->handle_info)
1854 if ((hs->persist_types[PERSIST_T_HELPER] == PERSIST_PART) && !GetUserMode(hs->helpchan, user)) {
1855 struct helpserv_user *hsuser_actor = GetHSUser(hs, actor->handle_info);
1856 if (hsuser_actor->level < HlManager) {
1857 helpserv_notice(user, "HSMSG_REQ_YOU_NOT_IN_HELPCHAN", hs->helpchan->name);
1859 } else if (user != actor) {
1860 helpserv_notice(user, "HSMSG_REQ_YOU_NOT_IN_OVERRIDE", hs->helpchan->name);
1861 helpserv_notice(actor, "HSMSG_REQ_HIM_NOT_IN_OVERRIDE", user->nick, hs->helpchan->name);
1863 helpserv_notice(user, "HSMSG_REQ_SELF_NOT_IN_OVERRIDE", hs->helpchan->name);
1866 hs->last_active = now;
1867 if ((old_helper = req->helper)) {
1868 /* don't need to remove from the unhandled queue */
1869 } else if (hs->unhandled == req) {
1870 hs->unhandled = req->next_unhandled;
1871 } else for (req2 = hs->unhandled; req2; req2 = req2->next_unhandled) {
1872 if (req2->next_unhandled == req) {
1873 req2->next_unhandled = req->next_unhandled;
1877 req->next_unhandled = NULL;
1878 req->helper = GetHSUser(hs, user->handle_info);
1879 assert(req->helper);
1880 req->assigned = now;
1883 helpserv_notice(user, "HSMSG_REQ_REASSIGNED", req->id, old_helper->handle->handle);
1884 req->helper->reassigned_to[0]++;
1885 req->helper->reassigned_to[4]++;
1886 old_helper->reassigned_from[0]++;
1887 old_helper->reassigned_from[4]++;
1889 helpserv_notice(user, "HSMSG_REQ_ASSIGNED_YOU", req->id);
1890 req->helper->picked_up[0]++;
1891 req->helper->picked_up[4]++;
1893 helpserv_show(from_opserv, hs, user, req);
1895 helpserv_message(hs, req->user, MSGTYPE_REQ_ASSIGNED);
1897 helpserv_msguser(req->user, "HSMSG_REQ_ASSIGNED_AGAIN", req->id, user->handle_info->handle, user->nick);
1899 helpserv_msguser(req->user, "HSMSG_REQ_ASSIGNED", req->id, user->handle_info->handle, user->nick);
1902 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_ASSIGN_REQUEST_1", req->id, req->user->nick, req->handle->handle, user->nick);
1904 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_ASSIGN_REQUEST_2", req->id, req->user->nick, user->nick);
1907 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_ASSIGN_REQUEST_3", req->id, req->handle->handle, user->nick);
1909 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_ASSIGN_REQUEST_4", req->id, user->nick);
1912 if (req->user && hs->auto_voice) {
1913 struct mod_chanmode change;
1914 mod_chanmode_init(&change);
1916 change.args[0].mode = MODE_VOICE;
1917 if ((change.args[0].u.member = GetUserMode(hs->helpchan, req->user)))
1918 mod_chanmode_announce(hs->helpserv, hs->helpchan, &change);
1924 static HELPSERV_FUNC(cmd_next) {
1925 struct helpserv_request *req;
1927 if (!(req = hs->unhandled)) {
1928 helpserv_notice(user, "HSMSG_REQ_NO_UNASSIGNED");
1931 return helpserv_assign(from_opserv, hs, user, user, req);
1934 static HELPSERV_FUNC(cmd_show) {
1935 struct helpserv_request *req;
1936 struct helpserv_user *hs_user=GetHSUser(hs, user->handle_info);
1941 if (!(req = smart_get_request(hs, hs_user, argv[1], &num_requests))) {
1942 helpserv_notice(user, "HSMSG_REQ_INVALID", argv[1]);
1946 if (num_requests > 1)
1947 helpserv_notice(user, "HSMSG_REQ_FOUNDMANY");
1949 helpserv_notice(user, "HSMSG_REQ_INFO_1", req->id);
1950 helpserv_show(from_opserv, hs, user, req);
1954 static HELPSERV_FUNC(cmd_pickup) {
1955 struct helpserv_request *req;
1956 struct helpserv_user *hs_user=GetHSUser(hs, user->handle_info);
1963 if (!(req = smart_get_request(hs, hs_user, argv[1], &num_requests))) {
1964 helpserv_notice(user, "HSMSG_REQ_INVALID", argv[1]);
1968 if (num_requests > 1)
1969 helpserv_notice(user, "HSMSG_REQ_FOUNDMANY");
1971 return helpserv_assign(from_opserv, hs, user, user, req);
1974 static HELPSERV_FUNC(cmd_reassign) {
1975 struct helpserv_request *req;
1976 struct userNode *targetuser;
1977 struct helpserv_user *target;
1978 struct helpserv_user *hs_user=GetHSUser(hs, user->handle_info);
1985 if (!(req = smart_get_request(hs, hs_user, argv[1], &num_requests))) {
1986 helpserv_notice(user, "HSMSG_REQ_INVALID", argv[1]);
1990 if (num_requests > 1)
1991 helpserv_notice(user, "HSMSG_REQ_FOUNDMANY");
1993 if (!(targetuser = GetUserH(argv[2]))) {
1994 helpserv_notice(user, "MSG_NICK_UNKNOWN", argv[2]);
1998 if (!targetuser->handle_info) {
1999 helpserv_notice(user, "MSG_USER_AUTHENTICATE", targetuser->nick);
2003 if (!(target = GetHSUser(hs, targetuser->handle_info))) {
2004 helpserv_notice(user, "HSMSG_NOT_IN_USERLIST", targetuser->nick, hs->helpserv->nick);
2008 if ((hs->persist_types[PERSIST_T_HELPER] == PERSIST_PART) && !GetUserMode(hs->helpchan, user) && (hs_user->level < HlManager)) {
2009 helpserv_notice(user, "HSMSG_REQ_HIM_NOT_IN_HELPCHAN", targetuser->nick, hs->helpchan->name);
2013 helpserv_assign(from_opserv, hs, targetuser, user, req);
2017 static HELPSERV_FUNC(cmd_addnote) {
2018 char text[MAX_LINE_SIZE], timestr[MAX_LINE_SIZE], *note;
2019 struct helpserv_request *req;
2020 struct helpserv_user *hs_user=GetHSUser(hs, user->handle_info);
2026 if (!(req = smart_get_request(hs, hs_user, argv[1], &num_requests))) {
2027 helpserv_notice(user, "HSMSG_REQ_INVALID", argv[1]);
2031 if (num_requests > 1)
2032 helpserv_notice(user, "HSMSG_REQ_FOUNDMANY");
2034 note = unsplit_string(argv+2, argc-2, NULL);
2037 strftime(timestr, MAX_LINE_SIZE, HSFMT_TIME, localtime(&feh));
2038 snprintf(text, MAX_LINE_SIZE, "[Helper note at %s]:", timestr);
2039 string_list_append(req->text, strdup(text));
2040 snprintf(text, MAX_LINE_SIZE, " <%s> %s", user->handle_info->handle, note);
2041 string_list_append(req->text, strdup(text));
2043 helpserv_notice(user, "HSMSG_REQMSG_NOTE_ADDED", req->id);
2048 static HELPSERV_FUNC(cmd_page) {
2051 helpserv_page(PGSRC_COMMAND, "HSMSG_PAGE_REQUEST", user->nick, unsplit_string(argv+1, argc-1, NULL));
2056 static HELPSERV_FUNC(cmd_stats) {
2057 struct helpserv_user *target, *hs_user;
2058 struct handle_info *target_handle;
2059 struct helpfile_table tbl;
2061 char intervalstr[INTERVALLEN], buf[16];
2063 hs_user = from_opserv ? NULL : GetHSUser(hs, user->handle_info);
2066 if (!from_opserv && (hs_user->level < HlManager)) {
2067 helpserv_notice(user, "HSMSG_NEED_MANAGER");
2071 if (!(target_handle = helpserv_get_handle_info(user, argv[1]))) {
2075 if (!(target = GetHSUser(hs, target_handle))) {
2076 helpserv_notice(user, "HSMSG_NOT_IN_USERLIST", target_handle->handle, hs->helpserv->nick);
2081 helpserv_notice(user, "HSMSG_OPSERV_NEED_USER");
2087 helpserv_notice(user, "HSMSG_STATS_TOP", hs->helpserv->nick, target->handle->handle, weekday_names[target->week_start]);
2091 tbl.flags = TABLE_NO_FREE;
2092 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
2093 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
2094 tbl.contents[0][0] = "";
2095 tbl.contents[0][1] = "Recorded time";
2096 for (i=0; i < 5; i++) {
2097 unsigned int week_time = target->time_per_week[i];
2098 tbl.contents[i+1] = alloca(tbl.width * sizeof(**tbl.contents));
2099 if ((i == 0 || i == 4) && target->join_time)
2100 week_time += now - target->join_time;
2101 helpserv_interval(intervalstr, week_time);
2102 tbl.contents[i+1][1] = strdup(intervalstr);
2104 tbl.contents[1][0] = "This week";
2105 tbl.contents[2][0] = "Last week";
2106 tbl.contents[3][0] = "2 weeks ago";
2107 tbl.contents[4][0] = "3 weeks ago";
2108 tbl.contents[5][0] = "Total";
2110 helpserv_notice(user, "HSMSG_STATS_TIME", hs->helpchan->name);
2111 table_send((from_opserv ? opserv : hs->helpserv), user->nick, 0, NULL, tbl);
2113 for (i=1; i <= 5; i++)
2114 free((char *)tbl.contents[i][1]);
2118 tbl.flags = TABLE_NO_FREE;
2119 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
2120 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
2121 tbl.contents[1] = alloca(tbl.width * sizeof(**tbl.contents));
2122 tbl.contents[2] = alloca(tbl.width * sizeof(**tbl.contents));
2123 tbl.contents[3] = alloca(tbl.width * sizeof(**tbl.contents));
2124 tbl.contents[4] = alloca(tbl.width * sizeof(**tbl.contents));
2125 tbl.contents[0][0] = "Category";
2126 tbl.contents[0][1] = "This week";
2127 tbl.contents[0][2] = "Last week";
2128 tbl.contents[0][3] = "Total";
2130 tbl.contents[1][0] = "Requests picked up";
2131 for (i=0; i < 3; i++) {
2132 sprintf(buf, "%u", target->picked_up[(i == 2 ? 4 : i)]);
2133 tbl.contents[1][i+1] = strdup(buf);
2135 tbl.contents[2][0] = "Requests closed";
2136 for (i=0; i < 3; i++) {
2137 sprintf(buf, "%u", target->closed[(i == 2 ? 4 : i)]);
2138 tbl.contents[2][i+1] = strdup(buf);
2140 tbl.contents[3][0] = "Reassigned from";
2141 for (i=0; i < 3; i++) {
2142 sprintf(buf, "%u", target->reassigned_from[(i == 2 ? 4 : i)]);
2143 tbl.contents[3][i+1] = strdup(buf);
2145 tbl.contents[4][0] = "Reassigned to";
2146 for (i=0; i < 3; i++) {
2147 sprintf(buf, "%u", target->reassigned_to[(i == 2 ? 4 : i)]);
2148 tbl.contents[4][i+1] = strdup(buf);
2151 helpserv_notice(user, "HSMSG_STATS_REQS");
2152 table_send((from_opserv ? opserv : hs->helpserv), user->nick, 0, NULL, tbl);
2154 for (i=1; i < 5; i++) {
2155 free((char *)tbl.contents[i][1]);
2156 free((char *)tbl.contents[i][2]);
2157 free((char *)tbl.contents[i][3]);
2163 static HELPSERV_FUNC(cmd_statsreport) {
2165 struct helpfile_table tbl;
2167 unsigned int line, i;
2168 struct userNode *srcbot = from_opserv ? opserv : hs->helpserv;
2170 if ((argc > 1) && !irccasecmp(argv[1], "NOTICE"))
2173 tbl.length = dict_size(hs->users)+1;
2175 tbl.flags = TABLE_NO_FREE;
2176 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
2177 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
2178 tbl.contents[0][0] = "Account";
2179 tbl.contents[0][1] = "Requests";
2180 tbl.contents[0][2] = "Time helping";
2182 for (it=dict_first(hs->users), line=0; it; it=iter_next(it)) {
2183 struct helpserv_user *hs_user=iter_data(it);
2185 tbl.contents[++line] = alloca(tbl.width * sizeof(**tbl.contents));
2186 tbl.contents[line][0] = hs_user->handle->handle;
2187 tbl.contents[line][1] = malloc(12);
2188 tbl.contents[line][2] = malloc(32); /* A bit more than needed */
2191 /* 4 to 1 instead of 3 to 0 because it's unsigned */
2192 for (i=4; i > 0; i--) {
2193 for (it=dict_first(hs->users), line=0; it; it=iter_next(it)) {
2194 struct helpserv_user *hs_user = iter_data(it);
2196 unsigned int week_time = hs_user->time_per_week[i-1];
2197 if ((i==1) && hs_user->join_time)
2198 week_time += now - hs_user->join_time;
2199 helpserv_interval((char *)tbl.contents[++line][2], week_time);
2202 sprintf((char *)tbl.contents[line][1], "%u", hs_user->picked_up[i-1]+hs_user->reassigned_to[i-1]);
2204 send_target_message(use_privmsg, user->nick, srcbot, statsreport_week[i-1]);
2205 table_send(srcbot, user->nick, 0, (use_privmsg ? irc_privmsg : irc_notice), tbl);
2208 for (line=1; line <= dict_size(hs->users); line++) {
2209 free((char *)tbl.contents[line][1]);
2210 free((char *)tbl.contents[line][2]);
2217 helpserv_in_channel(struct helpserv_bot *hs, struct chanNode *channel) {
2218 enum page_source pgsrc;
2219 if (channel == hs->helpchan)
2221 for (pgsrc=0; pgsrc<PGSRC_COUNT; pgsrc++)
2222 if (channel == hs->page_targets[pgsrc])
2227 static HELPSERV_FUNC(cmd_move) {
2229 helpserv_notice(user, "HSMSG_INVALID_BOT");
2235 if (is_valid_nick(argv[1])) {
2236 char *newnick = argv[1], oldnick[NICKLEN], reason[MAXLEN];
2238 strcpy(oldnick, hs->helpserv->nick);
2240 if (GetUserH(newnick)) {
2241 helpserv_notice(user, "HSMSG_NICK_EXISTS", newnick);
2245 dict_remove2(helpserv_bots_dict, hs->helpserv->nick, 1);
2246 NickChange(hs->helpserv, newnick, 0);
2247 dict_insert(helpserv_bots_dict, hs->helpserv->nick, hs);
2249 helpserv_notice(user, "HSMSG_RENAMED", oldnick, newnick);
2251 snprintf(reason, MAXLEN, "HelpServ bot %s (in %s) renamed to %s by %s.", oldnick, hs->helpchan->name, newnick, user->nick);
2252 global_message(MESSAGE_RECIPIENT_OPERS, reason);
2255 } else if (IsChannelName(argv[1])) {
2256 struct chanNode *old_helpchan = hs->helpchan;
2257 char *newchan = argv[1], oldchan[CHANNELLEN], reason[MAXLEN];
2258 struct helpserv_botlist *botlist;
2260 strcpy(oldchan, hs->helpchan->name);
2262 if (!irccasecmp(oldchan, newchan)) {
2263 helpserv_notice(user, "HSMSG_MOVE_SAME_CHANNEL", hs->helpserv->nick);
2267 if (opserv_bad_channel(newchan)) {
2268 helpserv_notice(user, "HSMSG_ILLEGAL_CHANNEL", newchan);
2272 botlist = dict_find(helpserv_bots_bychan_dict, hs->helpchan->name, NULL);
2273 helpserv_botlist_remove(botlist, hs);
2274 if (botlist->used == 0) {
2275 dict_remove(helpserv_bots_bychan_dict, hs->helpchan->name);
2278 hs->helpchan = NULL;
2279 if (!helpserv_in_channel(hs, old_helpchan)) {
2280 snprintf(reason, MAXLEN, "Moved to %s by %s.", newchan, user->nick);
2281 DelChannelUser(hs->helpserv, old_helpchan, reason, 0);
2284 if (!(hs->helpchan = GetChannel(newchan))) {
2285 hs->helpchan = AddChannel(newchan, now, NULL, NULL);
2286 AddChannelUser(hs->helpserv, hs->helpchan)->modes |= MODE_CHANOP;
2287 } else if (!helpserv_in_channel(hs, old_helpchan)) {
2288 struct mod_chanmode change;
2289 mod_chanmode_init(&change);
2291 change.args[0].mode = MODE_CHANOP;
2292 change.args[0].u.member = AddChannelUser(hs->helpserv, hs->helpchan);
2293 mod_chanmode_announce(hs->helpserv, hs->helpchan, &change);
2296 if (!(botlist = dict_find(helpserv_bots_bychan_dict, hs->helpchan->name, NULL))) {
2297 botlist = helpserv_botlist_alloc();
2298 dict_insert(helpserv_bots_bychan_dict, hs->helpchan->name, botlist);
2300 helpserv_botlist_append(botlist, hs);
2302 snprintf(reason, MAXLEN, "HelpServ %s (%s) moved to %s by %s.", hs->helpserv->nick, oldchan, newchan, user->nick);
2303 global_message(MESSAGE_RECIPIENT_OPERS, reason);
2307 helpserv_notice(user, "HSMSG_INVALID_MOVE", argv[1]);
2312 static HELPSERV_FUNC(cmd_bots) {
2314 struct helpfile_table tbl;
2317 helpserv_notice(user, "HSMSG_BOTLIST_HEADER");
2319 tbl.length = dict_size(helpserv_bots_dict)+1;
2321 tbl.flags = TABLE_NO_FREE;
2322 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
2323 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
2324 tbl.contents[0][0] = "Bot";
2325 tbl.contents[0][1] = "Channel";
2326 tbl.contents[0][2] = "Owner";
2327 tbl.contents[0][3] = "Inactivity";
2329 for (it=dict_first(helpserv_bots_dict), i=1; it; it=iter_next(it), i++) {
2330 dict_iterator_t it2;
2331 struct helpserv_bot *bot;
2332 struct helpserv_user *owner=NULL;
2334 bot = iter_data(it);
2336 for (it2=dict_first(bot->users); it2; it2=iter_next(it2)) {
2337 if (((struct helpserv_user *)iter_data(it2))->level == HlOwner) {
2338 owner = iter_data(it2);
2343 tbl.contents[i] = alloca(tbl.width * sizeof(**tbl.contents));
2344 tbl.contents[i][0] = iter_key(it);
2345 tbl.contents[i][1] = bot->helpchan->name;
2346 tbl.contents[i][2] = owner ? owner->handle->handle : "None";
2347 tbl.contents[i][3] = alloca(INTERVALLEN);
2348 intervalString((char*)tbl.contents[i][3], now - bot->last_active, user->handle_info);
2351 table_send((from_opserv ? opserv : hs->helpserv), user->nick, 0, NULL, tbl);
2356 static void helpserv_page_helper_gone(struct helpserv_bot *hs, struct helpserv_request *req, const char *reason) {
2357 const int from_opserv = 0;
2362 /* Let the user know that their request is now unhandled */
2364 struct modeNode *mn = GetUserMode(hs->helpchan, req->user);
2365 helpserv_msguser(req->user, "HSMSG_REQ_UNASSIGNED", req->id, reason);
2366 if (hs->auto_devoice && mn && (mn->modes & MODE_VOICE)) {
2367 struct mod_chanmode change;
2368 mod_chanmode_init(&change);
2370 change.args[0].mode = MODE_REMOVE | MODE_VOICE;
2371 change.args[0].u.member = mn;
2372 mod_chanmode_announce(hs->helpserv, hs->helpchan, &change);
2375 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_HELPER_GONE_1", req->id, req->user->nick, req->handle->handle, req->helper->handle->handle, reason);
2377 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_HELPER_GONE_2", req->id, req->user->nick, req->helper->handle->handle, reason);
2380 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_HELPER_GONE_3", req->id, req->handle->handle, req->helper->handle->handle, reason);
2382 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_HELPER_GONE_2", req->id, req->helper->handle->handle, reason);
2385 /* Now put it back in the queue */
2386 if (hs->unhandled == NULL) {
2387 /* Nothing there, put it at the front */
2388 hs->unhandled = req;
2389 req->next_unhandled = NULL;
2391 /* Should it be at the front? */
2392 if (hs->unhandled->opened >= req->opened) {
2393 req->next_unhandled = hs->unhandled;
2394 hs->unhandled = req;
2396 struct helpserv_request *unhandled;
2397 /* Find the request that this should be inserted AFTER */
2398 for (unhandled=hs->unhandled; unhandled->next_unhandled && (unhandled->next_unhandled->opened < req->opened); unhandled = unhandled->next_unhandled);
2399 req->next_unhandled = unhandled->next_unhandled;
2400 unhandled->next_unhandled = req;
2407 /* This takes care of WHINE_DELAY and IDLE_DELAY */
2408 static void run_whine_interval(void *data) {
2409 struct helpserv_bot *hs=data;
2410 struct helpfile_table tbl;
2413 /* First, run the WHINE_DELAY */
2414 if (hs->intervals[INTERVAL_WHINE_DELAY]
2415 && (hs->page_types[PGSRC_ALERT] != PAGE_NONE)
2416 && (hs->page_targets[PGSRC_ALERT] != NULL)
2417 && (!hs->intervals[INTERVAL_EMPTY_INTERVAL] || !hs->helpchan_empty)) {
2418 struct helpserv_request *unh;
2419 struct helpserv_reqlist reqlist;
2420 unsigned int queuesize=0;
2422 helpserv_reqlist_init(&reqlist);
2424 for (unh = hs->unhandled; unh; unh = unh->next_unhandled) {
2426 if ((now - unh->opened) >= hs->intervals[INTERVAL_WHINE_DELAY]) {
2427 helpserv_reqlist_append(&reqlist, unh);
2432 char strwhinedelay[INTERVALLEN];
2434 intervalString(strwhinedelay, hs->intervals[INTERVAL_WHINE_DELAY], NULL);
2435 #if ANNOYING_ALERT_PAGES
2436 tbl.length = reqlist.used + 1;
2438 tbl.flags = TABLE_NO_FREE;
2439 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
2440 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
2441 tbl.contents[0][0] = "ID#";
2442 tbl.contents[0][1] = "Nick";
2443 tbl.contents[0][2] = "Account";
2444 tbl.contents[0][3] = "Waiting time";
2446 for (i=1; i <= reqlist.used; i++) {
2447 char reqid[12], unh_time[INTERVALLEN];
2448 unh = reqlist.list[i-1];
2450 tbl.contents[i] = alloca(tbl.width * sizeof(**tbl.contents));
2451 sprintf(reqid, "%lu", unh->id);
2452 tbl.contents[i][0] = strdup(reqid);
2453 tbl.contents[i][1] = unh->user ? unh->user->nick : "Not online";
2454 tbl.contents[i][2] = unh->handle ? unh->handle->handle : "Not authed";
2455 intervalString(unh_time, now - unh->opened, NULL);
2456 tbl.contents[i][3] = strdup(unh_time);
2459 helpserv_page(PGSRC_ALERT, "HSMSG_PAGE_WHINE_HEADER", reqlist.used, strwhinedelay, queuesize);
2460 table_send(hs->helpserv, hs->page_targets[PGSRC_ALERT]->name, 0, page_type_funcs[hs->page_types[PGSRC_ALERT]], tbl);
2462 for (i=1; i <= reqlist.used; i++) {
2463 free((char *)tbl.contents[i][0]);
2464 free((char *)tbl.contents[i][3]);
2467 helpserv_page(PGSRC_ALERT, "HSMSG_PAGE_WHINE_HEADER", reqlist.used, strwhinedelay, queuesize);
2471 helpserv_reqlist_clean(&reqlist);
2474 /* Next run IDLE_DELAY */
2475 if (hs->intervals[INTERVAL_IDLE_DELAY]
2476 && (hs->page_types[PGSRC_STATUS] != PAGE_NONE)
2477 && (hs->page_targets[PGSRC_STATUS] != NULL)) {
2478 struct modeList mode_list;
2480 modeList_init(&mode_list);
2482 for (i=0; i < hs->helpchan->members.used; i++) {
2483 struct modeNode *mn = hs->helpchan->members.list[i];
2484 /* Ignore ops. Perhaps this should be a set option? */
2485 if (mn->modes & MODE_CHANOP)
2487 /* Check if they've been idle long enough */
2488 if ((unsigned)(now - mn->idle_since) < hs->intervals[INTERVAL_IDLE_DELAY])
2490 /* Add them to the list of idle people.. */
2491 modeList_append(&mode_list, mn);
2494 if (mode_list.used) {
2495 char stridledelay[INTERVALLEN];
2497 tbl.length = mode_list.used + 1;
2499 tbl.flags = TABLE_NO_FREE;
2500 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
2501 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
2502 tbl.contents[0][0] = "Nick";
2503 tbl.contents[0][1] = "Account";
2504 tbl.contents[0][2] = "ID#";
2505 tbl.contents[0][3] = "Idle time";
2507 for (i=1; i <= mode_list.used; i++) {
2508 char reqid[12], idle_time[INTERVALLEN];
2509 struct helpserv_reqlist *reqlist;
2510 struct modeNode *mn = mode_list.list[i-1];
2512 tbl.contents[i] = alloca(tbl.width * sizeof(**tbl.contents));
2513 tbl.contents[i][0] = mn->user->nick;
2514 tbl.contents[i][1] = mn->user->handle_info ? mn->user->handle_info->handle : "Not authed";
2516 if ((reqlist = dict_find(helpserv_reqs_bynick_dict, mn->user->nick, NULL))) {
2519 for (j = reqlist->used-1; j >= 0; j--) {
2520 struct helpserv_request *req = reqlist->list[j];
2522 if (req->hs == hs) {
2523 sprintf(reqid, "%lu", req->id);
2529 strcpy(reqid, "None");
2531 strcpy(reqid, "None");
2533 tbl.contents[i][2] = strdup(reqid);
2535 intervalString(idle_time, now - mn->idle_since, NULL);
2536 tbl.contents[i][3] = strdup(idle_time);
2539 intervalString(stridledelay, hs->intervals[INTERVAL_IDLE_DELAY], NULL);
2540 helpserv_page(PGSRC_STATUS, "HSMSG_PAGE_IDLE_HEADER", mode_list.used, hs->helpchan->name, stridledelay);
2541 table_send(hs->helpserv, hs->page_targets[PGSRC_STATUS]->name, 0, page_types[hs->page_types[PGSRC_STATUS]].func, tbl);
2543 for (i=1; i <= mode_list.used; i++) {
2544 free((char *)tbl.contents[i][2]);
2545 free((char *)tbl.contents[i][3]);
2549 modeList_clean(&mode_list);
2552 if (hs->intervals[INTERVAL_WHINE_INTERVAL]) {
2553 timeq_add(now + hs->intervals[INTERVAL_WHINE_INTERVAL], run_whine_interval, hs);
2557 /* Returns -1 if there's any helpers,
2558 * 0 if there are no helpers
2559 * >1 if there are trials (number of trials)
2561 static int find_helpchan_helpers(struct helpserv_bot *hs) {
2565 for (it=dict_first(hs->users); it; it=iter_next(it)) {
2566 struct helpserv_user *hs_user=iter_data(it);
2568 if (find_handle_in_channel(hs->helpchan, hs_user->handle, NULL)) {
2569 if (hs_user->level >= HlHelper) {
2570 hs->helpchan_empty = 0;
2577 hs->helpchan_empty = 1;
2582 static void run_empty_interval(void *data) {
2583 struct helpserv_bot *hs=data;
2584 int num_trials=find_helpchan_helpers(hs);
2585 unsigned int num_unh;
2586 struct helpserv_request *unh;
2588 if (num_trials == -1)
2590 if (hs->req_on_join && !hs->unhandled)
2593 for (num_unh=0, unh=hs->unhandled; unh; num_unh++)
2594 unh = unh->next_unhandled;
2597 helpserv_page(PGSRC_ALERT, "HSMSG_PAGE_ONLYTRIALALERT", hs->helpchan->name, num_trials, num_unh);
2599 helpserv_page(PGSRC_ALERT, "HSMSG_PAGE_EMPTYALERT", hs->helpchan->name, num_unh);
2601 if (hs->intervals[INTERVAL_EMPTY_INTERVAL])
2602 timeq_add(now + hs->intervals[INTERVAL_EMPTY_INTERVAL], run_empty_interval, hs);
2605 static void free_user(void *data) {
2606 struct helpserv_user *hs_user = data;
2607 struct helpserv_bot *hs = hs_user->hs;
2608 struct helpserv_userlist *userlist;
2612 for (it=dict_first(hs->requests); it; it=iter_next(it)) {
2613 struct helpserv_request *req = iter_data(it);
2615 if (req->helper == hs_user)
2616 helpserv_page_helper_gone(hs, req, "been deleted");
2620 userlist = dict_find(helpserv_users_byhand_dict, hs_user->handle->handle, NULL);
2621 if (userlist->used == 1) {
2622 dict_remove(helpserv_users_byhand_dict, hs_user->handle->handle);
2624 helpserv_userlist_remove(userlist, hs_user);
2630 static struct helpserv_bot *register_helpserv(const char *nick, const char *help_channel, const char *registrar) {
2631 struct helpserv_bot *hs;
2632 struct helpserv_botlist *botlist;
2634 /* Laziness dictates calloc, since there's a lot to set to NULL or 0, and
2635 * it's a harmless default */
2636 hs = calloc(1, sizeof(struct helpserv_bot));
2638 if (!(hs->helpserv = AddLocalUser(nick, nick, NULL, helpserv_conf.description, NULL))) {
2643 reg_privmsg_func(hs->helpserv, helpserv_botmsg);
2645 if (!(hs->helpchan = GetChannel(help_channel))) {
2646 hs->helpchan = AddChannel(help_channel, now, NULL, NULL);
2647 AddChannelUser(hs->helpserv, hs->helpchan)->modes |= MODE_CHANOP;
2649 struct mod_chanmode change;
2650 mod_chanmode_init(&change);
2652 change.args[0].mode = MODE_CHANOP;
2653 change.args[0].u.member = AddChannelUser(hs->helpserv, hs->helpchan);
2654 mod_chanmode_announce(hs->helpserv, hs->helpchan, &change);
2658 hs->registrar = strdup(registrar);
2660 hs->users = dict_new();
2661 /* Don't free keys - they use the handle_info's handle field */
2662 dict_set_free_data(hs->users, free_user);
2663 hs->requests = dict_new();
2664 dict_set_free_keys(hs->requests, free);
2665 dict_set_free_data(hs->requests, free_request);
2667 dict_insert(helpserv_bots_dict, hs->helpserv->nick, hs);
2669 if (!(botlist = dict_find(helpserv_bots_bychan_dict, hs->helpchan->name, NULL))) {
2670 botlist = helpserv_botlist_alloc();
2671 dict_insert(helpserv_bots_bychan_dict, hs->helpchan->name, botlist);
2673 helpserv_botlist_append(botlist, hs);
2678 static HELPSERV_FUNC(cmd_register) {
2679 char *nick, *helpchan, reason[MAXLEN];
2680 struct handle_info *handle;
2684 if (!is_valid_nick(nick)) {
2685 helpserv_notice(user, "HSMSG_ILLEGAL_NICK", nick);
2688 if (GetUserH(nick)) {
2689 helpserv_notice(user, "HSMSG_NICK_EXISTS", nick);
2693 if (!IsChannelName(helpchan)) {
2694 helpserv_notice(user, "HSMSG_ILLEGAL_CHANNEL", helpchan);
2698 if (opserv_bad_channel(helpchan)) {
2699 helpserv_notice(user, "HSMSG_ILLEGAL_CHANNEL", helpchan);
2702 if (!(handle = helpserv_get_handle_info(user, argv[3])))
2705 if (!(hs = register_helpserv(nick, helpchan, user->handle_info->handle))) {
2706 helpserv_notice(user, "HSMSG_ERROR_ADDING_SERVICE", nick);
2710 hs->registered = now;
2711 helpserv_add_user(hs, handle, HlOwner);
2713 helpserv_notice(user, "HSMSG_REG_SUCCESS", handle->handle, nick);
2715 snprintf(reason, MAXLEN, "HelpServ %s (%s) registered to %s by %s.", nick, hs->helpchan->name, handle->handle, user->nick);
2716 /* Not sent to helpers, since they can't register HelpServ */
2717 global_message(MESSAGE_RECIPIENT_OPERS, reason);
2721 static void unregister_helpserv(struct helpserv_bot *hs) {
2722 enum message_type msgtype;
2724 timeq_del(0, NULL, hs, TIMEQ_IGNORE_WHEN|TIMEQ_IGNORE_FUNC);
2726 /* Requests before users so that it doesn't spam mentioning now-unhandled
2727 * requests because the users were deleted */
2728 dict_delete(hs->requests);
2729 hs->requests = NULL; /* so we don't try to look up requests in free_user() */
2730 dict_delete(hs->users);
2731 free(hs->registrar);
2733 for (msgtype=0; msgtype<MSGTYPE_COUNT; msgtype++)
2734 free(hs->messages[msgtype]);
2737 static void helpserv_free_bot(void *data) {
2738 unregister_helpserv(data);
2742 static void helpserv_unregister(struct helpserv_bot *bot, const char *quit_fmt, const char *global_fmt, const char *actor) {
2743 char reason[MAXLEN], channame[CHANNELLEN], botname[NICKLEN];
2744 struct helpserv_botlist *botlist;
2747 botlist = dict_find(helpserv_bots_bychan_dict, bot->helpchan->name, NULL);
2748 helpserv_botlist_remove(botlist, bot);
2750 dict_remove(helpserv_bots_bychan_dict, bot->helpchan->name);
2751 len = strlen(bot->helpserv->nick) + 1;
2752 safestrncpy(botname, bot->helpserv->nick, len);
2753 len = strlen(bot->helpchan->name) + 1;
2754 safestrncpy(channame, bot->helpchan->name, len);
2755 snprintf(reason, sizeof(reason), quit_fmt, actor);
2756 DelUser(bot->helpserv, NULL, 1, reason);
2757 dict_remove(helpserv_bots_dict, botname);
2758 snprintf(reason, sizeof(reason), global_fmt, botname, channame, actor);
2759 global_message(MESSAGE_RECIPIENT_OPERS, reason);
2762 static HELPSERV_FUNC(cmd_unregister) {
2764 if (argc < 2 || strcmp(argv[1], "CONFIRM")) {
2765 helpserv_notice(user, "HSMSG_NEED_UNREG_CONFIRM");
2768 log_audit(HS_LOG, LOG_COMMAND, user, hs->helpserv, hs->helpchan->name, 0, "unregister CONFIRM");
2771 helpserv_unregister(hs, "Unregistered by %s", "HelpServ %s (%s) unregistered by %s.", user->nick);
2775 static HELPSERV_FUNC(cmd_expire) {
2776 struct helpserv_botlist victims;
2777 struct helpserv_bot *bot;
2778 dict_iterator_t it, next;
2779 unsigned int count = 0;
2781 memset(&victims, 0, sizeof(victims));
2782 for (it = dict_first(helpserv_bots_dict); it; it = next) {
2783 bot = iter_data(it);
2784 next = iter_next(it);
2785 if ((unsigned int)(now - bot->last_active) < helpserv_conf.expire_age)
2787 helpserv_unregister(bot, "Registration expired due to inactivity", "HelpServ %s (%s) expired at request of %s.", user->nick);
2790 helpserv_notice(user, "HSMSG_EXPIRATION_DONE", count);
2794 static HELPSERV_FUNC(cmd_giveownership) {
2795 struct handle_info *hi;
2796 struct helpserv_user *new_owner, *old_owner, *hs_user;
2798 char reason[MAXLEN];
2800 if (!from_opserv && ((argc < 3) || strcmp(argv[2], "CONFIRM"))) {
2801 helpserv_notice(user, "HSMSG_NEED_GIVEOWNERSHIP_CONFIRM");
2804 hi = helpserv_get_handle_info(user, argv[1]);
2807 new_owner = GetHSUser(hs, hi);
2809 helpserv_notice(user, "HSMSG_NOT_IN_USERLIST", hi->handle, hs->helpserv->nick);
2813 old_owner = GetHSUser(hs, user->handle_info);
2814 else for (it = dict_first(hs->users), old_owner = NULL; it; it = iter_next(it)) {
2815 hs_user = iter_data(it);
2816 if (hs_user->level != HlOwner)
2819 helpserv_notice(user, "HSMSG_MULTIPLE_OWNERS", hs->helpserv->nick);
2822 old_owner = hs_user;
2824 if (!from_opserv && (new_owner->handle == user->handle_info)) {
2825 helpserv_notice(user, "HSMSG_NO_TRANSFER_SELF");
2829 old_owner->level = HlManager;
2830 new_owner->level = HlOwner;
2831 helpserv_notice(user, "HSMSG_OWNERSHIP_GIVEN", hs->helpserv->nick, new_owner->handle->handle);
2832 sprintf(reason, "%s (%s) ownership transferred to %s by %s.", hs->helpserv->nick, hs->helpchan->name, new_owner->handle->handle, user->handle_info->handle);
2836 static HELPSERV_FUNC(cmd_weekstart) {
2837 struct handle_info *hi;
2838 struct helpserv_user *actor, *victim;
2842 actor = from_opserv ? NULL : GetHSUser(hs, user->handle_info);
2843 if (!(hi = helpserv_get_handle_info(user, argv[1])))
2845 if (!(victim = GetHSUser(hs, hi))) {
2846 helpserv_notice(user, "HSMSG_NOT_IN_USERLIST", hi->handle, hs->helpserv->nick);
2849 if (actor && (actor->level <= victim->level) && (actor != victim)) {
2850 helpserv_notice(user, "MSG_USER_OUTRANKED", victim->handle->handle);
2853 if (argc > 2 && (!actor || actor->level >= HlManager)) {
2855 switch (argv[2][0]) {
2857 if ((argv[2][1] == 'u') || (argv[2][1] == 'U'))
2859 else if ((argv[2][1] == 'a') || (argv[2][1] == 'A'))
2862 case 'm': case 'M': new_day = 1; break;
2864 if ((argv[2][1] == 'u') || (argv[2][1] == 'U'))
2866 else if ((argv[2][1] == 'h') || (argv[2][1] == 'H'))
2869 case 'w': case 'W': new_day = 3; break;
2870 case 'f': case 'F': new_day = 5; break;
2873 helpserv_notice(user, "HSMSG_BAD_WEEKDAY", argv[2]);
2876 victim->week_start = new_day;
2879 helpserv_notice(user, "HSMSG_WEEK_STARTS", victim->handle->handle, weekday_names[victim->week_start]);
2883 static void set_page_target(struct helpserv_bot *hs, enum page_source idx, const char *target) {
2884 struct chanNode *new_target, *old_target;
2887 if (!IsChannelName(target)) {
2888 log_module(HS_LOG, LOG_ERROR, "%s has an invalid page target.", hs->helpserv->nick);
2891 new_target = GetChannel(target);
2893 new_target = AddChannel(target, now, NULL, NULL);
2894 AddChannelUser(hs->helpserv, new_target);
2899 if (new_target == hs->page_targets[idx])
2901 old_target = hs->page_targets[idx];
2902 hs->page_targets[idx] = NULL;
2903 if (old_target && !helpserv_in_channel(hs, old_target))
2904 DelChannelUser(hs->helpserv, old_target, "Changing page target.", 0);
2905 if (new_target && !helpserv_in_channel(hs, new_target)) {
2906 struct mod_chanmode change;
2907 mod_chanmode_init(&change);
2909 change.args[0].mode = MODE_CHANOP;
2910 change.args[0].u.member = AddChannelUser(hs->helpserv, new_target);
2911 mod_chanmode_announce(hs->helpserv, new_target, &change);
2913 hs->page_targets[idx] = new_target;
2916 static int opt_page_target(struct userNode *user, struct helpserv_bot *hs, int from_opserv, int argc, char *argv[], enum page_source idx) {
2920 if (!IsOper(user)) {
2921 helpserv_notice(user, "HSMSG_SET_NEED_OPER");
2924 if (!strcmp(argv[0], "*")) {
2925 set_page_target(hs, idx, NULL);
2927 } else if (!IsChannelName(argv[0])) {
2928 helpserv_notice(user, "MSG_NOT_CHANNEL_NAME");
2931 set_page_target(hs, idx, argv[0]);
2935 if (hs->page_targets[idx])
2936 helpserv_notice(user, page_sources[idx].print_target, hs->page_targets[idx]->name);
2938 helpserv_notice(user, page_sources[idx].print_target, user_find_message(user, "MSG_NONE"));
2942 static HELPSERV_OPTION(opt_pagetarget_command) {
2943 return opt_page_target(user, hs, from_opserv, argc, argv, PGSRC_COMMAND);
2946 static HELPSERV_OPTION(opt_pagetarget_alert) {
2947 return opt_page_target(user, hs, from_opserv, argc, argv, PGSRC_ALERT);
2950 static HELPSERV_OPTION(opt_pagetarget_status) {
2951 return opt_page_target(user, hs, from_opserv, argc, argv, PGSRC_STATUS);
2954 static enum page_type page_type_from_name(const char *name) {
2955 enum page_type type;
2956 for (type=0; type<PAGE_COUNT; type++)
2957 if (!irccasecmp(page_types[type].db_name, name))
2962 static int opt_page_type(struct userNode *user, struct helpserv_bot *hs, int from_opserv, int argc, char *argv[], enum page_source idx) {
2963 enum page_type new_type;
2967 new_type = page_type_from_name(argv[0]);
2968 if (new_type == PAGE_COUNT) {
2969 helpserv_notice(user, "HSMSG_INVALID_OPTION", argv[0]);
2972 hs->page_types[idx] = new_type;
2975 helpserv_notice(user, page_sources[idx].print_type,
2976 user_find_message(user, page_types[hs->page_types[idx]].print_name));
2980 static HELPSERV_OPTION(opt_pagetype) {
2981 return opt_page_type(user, hs, from_opserv, argc, argv, PGSRC_COMMAND);
2984 static HELPSERV_OPTION(opt_alert_page_type) {
2985 return opt_page_type(user, hs, from_opserv, argc, argv, PGSRC_ALERT);
2988 static HELPSERV_OPTION(opt_status_page_type) {
2989 return opt_page_type(user, hs, from_opserv, argc, argv, PGSRC_STATUS);
2992 static int opt_message(struct userNode *user, struct helpserv_bot *hs, int from_opserv, int argc, char *argv[], enum message_type idx) {
2996 char *msg = unsplit_string(argv, argc, NULL);
2997 free(hs->messages[idx]);
2998 hs->messages[idx] = strcmp(msg, "*") ? strdup(msg) : NULL;
3001 if (hs->messages[idx])
3002 helpserv_notice(user, message_types[idx].print_name, hs->messages[idx]);
3004 helpserv_notice(user, message_types[idx].print_name, user_find_message(user, "MSG_NONE"));
3008 static HELPSERV_OPTION(opt_greeting) {
3009 return opt_message(user, hs, from_opserv, argc, argv, MSGTYPE_GREETING);
3012 static HELPSERV_OPTION(opt_req_opened) {
3013 return opt_message(user, hs, from_opserv, argc, argv, MSGTYPE_REQ_OPENED);
3016 static HELPSERV_OPTION(opt_req_assigned) {
3017 return opt_message(user, hs, from_opserv, argc, argv, MSGTYPE_REQ_ASSIGNED);
3020 static HELPSERV_OPTION(opt_req_closed) {
3021 return opt_message(user, hs, from_opserv, argc, argv, MSGTYPE_REQ_CLOSED);
3024 static int opt_interval(struct userNode *user, struct helpserv_bot *hs, int from_opserv, int argc, char *argv[], enum interval_type idx, unsigned int min) {
3025 char buf[INTERVALLEN];
3029 unsigned long new_int = ParseInterval(argv[0]);
3030 if (!new_int && strcmp(argv[0], "0")) {
3031 helpserv_notice(user, "MSG_INVALID_DURATION", argv[0]);
3034 if (new_int && new_int < min) {
3035 intervalString(buf, min, user->handle_info);
3036 helpserv_notice(user, "HSMSG_INVALID_INTERVAL", user_find_message(user, interval_types[idx].print_name), buf);
3039 hs->intervals[idx] = new_int;
3042 if (hs->intervals[idx]) {
3043 intervalString(buf, hs->intervals[idx], user->handle_info);
3044 helpserv_notice(user, interval_types[idx].print_name, buf);
3046 helpserv_notice(user, interval_types[idx].print_name, user_find_message(user, "HSMSG_0_DISABLED"));
3050 static HELPSERV_OPTION(opt_idle_delay) {
3051 return opt_interval(user, hs, from_opserv, argc, argv, INTERVAL_IDLE_DELAY, 60);
3054 static HELPSERV_OPTION(opt_whine_delay) {
3055 return opt_interval(user, hs, from_opserv, argc, argv, INTERVAL_WHINE_DELAY, 60);
3058 static HELPSERV_OPTION(opt_whine_interval) {
3059 unsigned int old_val = hs->intervals[INTERVAL_WHINE_INTERVAL];
3062 retval = opt_interval(user, hs, from_opserv, argc, argv, INTERVAL_WHINE_INTERVAL, 60);
3064 if (!old_val && hs->intervals[INTERVAL_WHINE_INTERVAL]) {
3065 timeq_add(now + hs->intervals[INTERVAL_WHINE_INTERVAL], run_whine_interval, hs);
3066 } else if (old_val && !hs->intervals[INTERVAL_WHINE_INTERVAL]) {
3067 timeq_del(0, run_whine_interval, hs, TIMEQ_IGNORE_WHEN);
3073 static HELPSERV_OPTION(opt_empty_interval) {
3074 unsigned int old_val = hs->intervals[INTERVAL_EMPTY_INTERVAL];
3077 retval = opt_interval(user, hs, from_opserv, argc, argv, INTERVAL_EMPTY_INTERVAL, 60);
3079 if (!old_val && hs->intervals[INTERVAL_EMPTY_INTERVAL]) {
3080 timeq_add(now + hs->intervals[INTERVAL_EMPTY_INTERVAL], run_empty_interval, hs);
3081 } else if (old_val && !hs->intervals[INTERVAL_EMPTY_INTERVAL]) {
3082 timeq_del(0, run_empty_interval, hs, TIMEQ_IGNORE_WHEN);
3088 static HELPSERV_OPTION(opt_stale_delay) {
3089 return opt_interval(user, hs, from_opserv, argc, argv, INTERVAL_STALE_DELAY, 60);
3092 static enum persistence_length persistence_from_name(const char *name) {
3093 enum persistence_length pers;
3094 for (pers=0; pers<PERSIST_COUNT; pers++)
3095 if (!irccasecmp(name, persistence_lengths[pers].db_name))
3097 return PERSIST_COUNT;
3100 static int opt_persist(struct userNode *user, struct helpserv_bot *hs, int from_opserv, int argc, char *argv[], enum persistence_type idx) {
3104 enum persistence_length new_pers = persistence_from_name(argv[0]);
3105 if (new_pers == PERSIST_COUNT) {
3106 helpserv_notice(user, "HSMSG_INVALID_OPTION", argv[0]);
3109 hs->persist_types[idx] = new_pers;
3112 helpserv_notice(user, persistence_types[idx].print_name,
3113 user_find_message(user, persistence_lengths[hs->persist_types[idx]].print_name));
3117 static HELPSERV_OPTION(opt_request_persistence) {
3118 return opt_persist(user, hs, from_opserv, argc, argv, PERSIST_T_REQUEST);
3121 static HELPSERV_OPTION(opt_helper_persistence) {
3122 return opt_persist(user, hs, from_opserv, argc, argv, PERSIST_T_HELPER);
3125 static enum notification_type notification_from_name(const char *name) {
3126 enum notification_type notify;
3127 for (notify=0; notify<NOTIFY_COUNT; notify++)
3128 if (!irccasecmp(name, notification_types[notify].db_name))
3130 return NOTIFY_COUNT;
3133 static HELPSERV_OPTION(opt_notification) {
3137 enum notification_type new_notify = notification_from_name(argv[0]);
3138 if (new_notify == NOTIFY_COUNT) {
3139 helpserv_notice(user, "HSMSG_INVALID_OPTION", argv[0]);
3142 if (!from_opserv && (new_notify == NOTIFY_HANDLE)) {
3143 helpserv_notice(user, "HSMSG_SET_NEED_OPER");
3146 hs->notify = new_notify;
3149 helpserv_notice(user, "HSMSG_SET_NOTIFICATION", user_find_message(user, notification_types[hs->notify].print_name));
3153 #define OPTION_UINT(var, name) do { \
3156 (var) = strtoul(argv[0], NULL, 0); \
3159 helpserv_notice(user, name, (var)); \
3163 static HELPSERV_OPTION(opt_id_wrap) {
3164 OPTION_UINT(hs->id_wrap, "HSMSG_SET_IDWRAP");
3167 static HELPSERV_OPTION(opt_req_maxlen) {
3168 OPTION_UINT(hs->req_maxlen, "HSMSG_SET_REQMAXLEN");
3171 #define OPTION_BINARY(var, name) do { \
3174 if (enabled_string(argv[0])) { \
3177 } else if (disabled_string(argv[0])) { \
3181 helpserv_notice(user, "MSG_INVALID_BINARY", argv[0]); \
3185 helpserv_notice(user, name, user_find_message(user, (var) ? "MSG_ON" : "MSG_OFF")); \
3189 static HELPSERV_OPTION(opt_privmsg_only) {
3190 OPTION_BINARY(hs->privmsg_only, "HSMSG_SET_PRIVMSGONLY");
3193 static HELPSERV_OPTION(opt_req_on_join) {
3194 OPTION_BINARY(hs->req_on_join, "HSMSG_SET_REQONJOIN");
3197 static HELPSERV_OPTION(opt_auto_voice) {
3198 OPTION_BINARY(hs->auto_voice, "HSMSG_SET_AUTOVOICE");
3201 static HELPSERV_OPTION(opt_auto_devoice) {
3202 OPTION_BINARY(hs->auto_devoice, "HSMSG_SET_AUTODEVOICE");
3205 static HELPSERV_FUNC(cmd_set) {
3206 helpserv_option_func_t *opt;
3210 helpserv_option_func_t *display[] = {
3211 opt_pagetarget_command, opt_pagetarget_alert, opt_pagetarget_status,
3212 opt_pagetype, opt_alert_page_type, opt_status_page_type,
3213 opt_greeting, opt_req_opened, opt_req_assigned, opt_req_closed,
3214 opt_idle_delay, opt_whine_delay, opt_whine_interval,
3215 opt_empty_interval, opt_stale_delay, opt_request_persistence,
3216 opt_helper_persistence, opt_notification, opt_id_wrap,
3217 opt_req_maxlen, opt_privmsg_only, opt_req_on_join, opt_auto_voice,
3221 helpserv_notice(user, "HSMSG_QUEUE_OPTIONS");
3222 for (i=0; i<ArrayLength(display); i++)
3223 display[i](user, hs, from_opserv, 0, argv);
3227 if (!(opt = dict_find(helpserv_option_dict, argv[1], NULL))) {
3228 helpserv_notice(user, "HSMSG_INVALID_OPTION", argv[1]);
3232 if ((argc > 2) && !from_opserv) {
3233 struct helpserv_user *hs_user;
3235 if (!(hs_user = dict_find(hs->users, user->handle_info->handle, NULL))) {
3236 helpserv_notice(user, "HSMSG_WTF_WHO_ARE_YOU", hs->helpserv->nick);
3240 if (hs_user->level < HlManager) {
3241 helpserv_notice(user, "HSMSG_NEED_MANAGER");
3245 return opt(user, hs, from_opserv, argc-2, argv+2);
3248 static int user_write_helper(const char *key, void *data, void *extra) {
3249 struct helpserv_user *hs_user = data;
3250 struct saxdb_context *ctx = extra;
3251 struct string_list strlist;
3252 char str[5][16], *strs[5];
3255 saxdb_start_record(ctx, key, 0);
3256 /* Helper identification. */
3257 saxdb_write_string(ctx, KEY_HELPER_LEVEL, helpserv_level2str(hs_user->level));
3258 saxdb_write_string(ctx, KEY_HELPER_HELPMODE, (hs_user->help_mode ? "1" : "0"));
3259 saxdb_write_int(ctx, KEY_HELPER_WEEKSTART, hs_user->week_start);
3261 saxdb_start_record(ctx, KEY_HELPER_STATS, 0);
3262 for (i=0; i < ArrayLength(strs); ++i)
3264 strlist.list = strs;
3266 /* Time in help channel */
3267 for (i=0; i < strlist.used; i++) {
3268 unsigned int week_time = hs_user->time_per_week[i];
3269 if ((i==0 || i==4) && hs_user->join_time)
3270 week_time += now - hs_user->join_time;
3271 sprintf(str[i], "%u", week_time);
3273 saxdb_write_string_list(ctx, KEY_HELPER_STATS_TIME, &strlist);
3274 /* Requests picked up */
3275 for (i=0; i < strlist.used; i++)
3276 sprintf(str[i], "%u", hs_user->picked_up[i]);
3277 saxdb_write_string_list(ctx, KEY_HELPER_STATS_PICKUP, &strlist);
3278 /* Requests closed */
3279 for (i=0; i < strlist.used; i++)
3280 sprintf(str[i], "%u", hs_user->closed[i]);
3281 saxdb_write_string_list(ctx, KEY_HELPER_STATS_CLOSE, &strlist);
3282 /* Requests reassigned from user */
3283 for (i=0; i < strlist.used; i++)
3284 sprintf(str[i], "%u", hs_user->reassigned_from[i]);
3285 saxdb_write_string_list(ctx, KEY_HELPER_STATS_REASSIGNFROM, &strlist);
3286 /* Requests reassigned to user */
3287 for (i=0; i < strlist.used; i++)
3288 sprintf(str[i], "%u", hs_user->reassigned_to[i]);
3289 saxdb_write_string_list(ctx, KEY_HELPER_STATS_REASSIGNTO, &strlist);
3290 /* End of stats and whole record. */
3291 saxdb_end_record(ctx);
3292 saxdb_end_record(ctx);
3296 static int user_read_helper(const char *key, void *data, void *extra) {
3297 struct record_data *rd = data;
3298 struct helpserv_bot *hs = extra;
3299 struct helpserv_user *hs_user;
3300 struct handle_info *handle;
3302 enum helpserv_level level;
3304 struct string_list *strlist;
3307 if (rd->type != RECDB_OBJECT || !dict_size(rd->d.object)) {
3308 log_module(HS_LOG, LOG_ERROR, "Invalid user %s for %s.", key, hs->helpserv->nick);
3312 if (!(handle = get_handle_info(key))) {
3313 log_module(HS_LOG, LOG_ERROR, "Nonexistant account %s for %s.", key, hs->helpserv->nick);
3316 str = database_get_data(rd->d.object, KEY_HELPER_LEVEL, RECDB_QSTRING);
3318 level = helpserv_str2level(str);
3319 if (level == HlNone) {
3320 log_module(HS_LOG, LOG_ERROR, "Account %s has invalid level %s.", key, str);
3324 log_module(HS_LOG, LOG_ERROR, "Account %s has no level field for %s.", key, hs->helpserv->nick);
3328 hs_user = helpserv_add_user(hs, handle, level);
3330 str = database_get_data(rd->d.object, KEY_HELPER_HELPMODE, RECDB_QSTRING);
3331 hs_user->help_mode = (str && strtol(str, NULL, 0)) ? 1 : 0;
3332 str = database_get_data(rd->d.object, KEY_HELPER_WEEKSTART, RECDB_QSTRING);
3333 hs_user->week_start = str ? strtol(str, NULL, 0) : 0;
3336 stats = database_get_data(GET_RECORD_OBJECT(rd), KEY_HELPER_STATS, RECDB_OBJECT);
3339 /* The tests for strlist->used are for converting the old format to the new one */
3340 strlist = database_get_data(stats, KEY_HELPER_STATS_TIME, RECDB_STRING_LIST);
3342 for (i=0; i < 5 && i < strlist->used; i++)
3343 hs_user->time_per_week[i] = strtoul(strlist->list[i], NULL, 0);
3344 if (strlist->used == 4)
3345 hs_user->time_per_week[4] = hs_user->time_per_week[0]+hs_user->time_per_week[1]+hs_user->time_per_week[2]+hs_user->time_per_week[3];
3347 strlist = database_get_data(stats, KEY_HELPER_STATS_PICKUP, RECDB_STRING_LIST);
3349 for (i=0; i < 5 && i < strlist->used; i++)
3350 hs_user->picked_up[i] = strtoul(strlist->list[i], NULL, 0);
3351 if (strlist->used == 2)
3352 hs_user->picked_up[4] = hs_user->picked_up[0]+hs_user->picked_up[1];
3354 strlist = database_get_data(stats, KEY_HELPER_STATS_CLOSE, RECDB_STRING_LIST);
3356 for (i=0; i < 5 && i < strlist->used; i++)
3357 hs_user->closed[i] = strtoul(strlist->list[i], NULL, 0);
3358 if (strlist->used == 2)
3359 hs_user->closed[4] = hs_user->closed[0]+hs_user->closed[1];
3361 strlist = database_get_data(stats, KEY_HELPER_STATS_REASSIGNFROM, RECDB_STRING_LIST);
3363 for (i=0; i < 5 && i < strlist->used; i++)
3364 hs_user->reassigned_from[i] = strtoul(strlist->list[i], NULL, 0);
3365 if (strlist->used == 2)
3366 hs_user->reassigned_from[4] = hs_user->reassigned_from[0]+hs_user->reassigned_from[1];
3368 strlist = database_get_data(stats, KEY_HELPER_STATS_REASSIGNTO, RECDB_STRING_LIST);
3370 for (i=0; i < 5 && i < strlist->used; i++)
3371 hs_user->reassigned_to[i] = strtoul(strlist->list[i], NULL, 0);
3372 if (strlist->used == 2)
3373 hs_user->reassigned_to[4] = hs_user->reassigned_to[0]+hs_user->reassigned_to[1];
3380 static int request_write_helper(const char *key, void *data, void *extra) {
3381 struct helpserv_request *request = data;
3382 struct saxdb_context *ctx = extra;
3384 if (!request->handle)
3387 saxdb_start_record(ctx, key, 0);
3388 if (request->helper) {
3389 saxdb_write_string(ctx, KEY_REQUEST_HELPER, request->helper->handle->handle);
3390 saxdb_write_int(ctx, KEY_REQUEST_ASSIGNED, request->assigned);
3392 saxdb_write_string(ctx, KEY_REQUEST_HANDLE, request->handle->handle);
3393 saxdb_write_int(ctx, KEY_REQUEST_OPENED, request->opened);
3394 saxdb_write_string_list(ctx, KEY_REQUEST_TEXT, request->text);
3395 saxdb_end_record(ctx);
3399 static int request_read_helper(const char *key, void *data, void *extra) {
3400 struct record_data *rd = data;
3401 struct helpserv_bot *hs = extra;
3402 struct helpserv_request *request;
3403 struct string_list *strlist;
3406 if (rd->type != RECDB_OBJECT || !dict_size(rd->d.object)) {
3407 log_module(HS_LOG, LOG_ERROR, "Invalid request %s:%s.", hs->helpserv->nick, key);
3411 request = calloc(1, sizeof(struct helpserv_request));
3413 request->id = strtoul(key, NULL, 0);
3415 request->user = NULL;
3416 request->parent_nick_list = request->parent_hand_list = NULL;
3418 str = database_get_data(rd->d.object, KEY_REQUEST_HANDLE, RECDB_QSTRING);
3419 if (!str || !(request->handle = get_handle_info(str))) {
3420 log_module(HS_LOG, LOG_ERROR, "Request %s:%s has an invalid or nonexistant account.", hs->helpserv->nick, key);
3424 if (!(request->parent_hand_list = dict_find(helpserv_reqs_byhand_dict, request->handle->handle, NULL))) {
3425 request->parent_hand_list = helpserv_reqlist_alloc();
3426 dict_insert(helpserv_reqs_byhand_dict, request->handle->handle, request->parent_hand_list);
3428 helpserv_reqlist_append(request->parent_hand_list, request);
3430 str = database_get_data(rd->d.object, KEY_REQUEST_OPENED, RECDB_QSTRING);
3432 log_module(HS_LOG, LOG_ERROR, "Request %s:%s has a nonexistant opening time. Using time(NULL).", hs->helpserv->nick, key);
3433 request->opened = time(NULL);
3435 request->opened = strtoul(str, NULL, 0);
3438 str = database_get_data(rd->d.object, KEY_REQUEST_ASSIGNED, RECDB_QSTRING);
3440 request->assigned = strtoul(str, NULL, 0);
3442 str = database_get_data(rd->d.object, KEY_REQUEST_HELPER, RECDB_QSTRING);
3444 if (!(request->helper = dict_find(hs->users, str, NULL))) {
3445 log_module(HS_LOG, LOG_ERROR, "Request %s:%s has an invalid or nonexistant helper.", hs->helpserv->nick, key);
3450 if (!hs->unhandled) {
3451 request->next_unhandled = NULL;
3452 hs->unhandled = request;
3453 } else if (hs->unhandled->opened > request->opened) {
3454 request->next_unhandled = hs->unhandled;
3455 hs->unhandled = request;
3457 struct helpserv_request *unh;
3458 for (unh = hs->unhandled; unh->next_unhandled && (unh->next_unhandled->opened < request->opened); unh = unh->next_unhandled);
3459 request->next_unhandled = unh->next_unhandled;
3460 unh->next_unhandled = request;
3464 strlist = database_get_data(rd->d.object, KEY_REQUEST_TEXT, RECDB_STRING_LIST);
3466 log_module(HS_LOG, LOG_ERROR, "Request %s:%s has no text.", hs->helpserv->nick, key);
3470 request->text = string_list_copy(strlist);
3472 dict_insert(hs->requests, strdup(key), request);
3478 helpserv_bot_write(const char *key, void *data, void *extra) {
3479 const struct helpserv_bot *hs = data;
3480 struct saxdb_context *ctx = extra;
3481 enum page_source pagesrc;
3482 enum message_type msgtype;
3483 enum interval_type inttype;
3484 enum persistence_type persisttype;
3485 struct string_list *slist;
3488 saxdb_start_record(ctx, key, 1);
3491 saxdb_start_record(ctx, KEY_HELPERS, 1);
3492 dict_foreach(hs->users, user_write_helper, ctx);
3493 saxdb_end_record(ctx);
3496 if (hs->persist_types[PERSIST_T_REQUEST] == PERSIST_CLOSE) {
3497 saxdb_start_record(ctx, KEY_REQUESTS, 0);
3498 dict_foreach(hs->requests, request_write_helper, ctx);
3499 saxdb_end_record(ctx);
3502 /* Other settings and state */
3503 saxdb_write_string(ctx, KEY_HELP_CHANNEL, hs->helpchan->name);
3504 slist = alloc_string_list(PGSRC_COUNT);
3505 for (pagesrc=0; pagesrc<PGSRC_COUNT; pagesrc++) {
3506 struct chanNode *target = hs->page_targets[pagesrc];
3507 string_list_append(slist, strdup(target ? target->name : "*"));
3509 saxdb_write_string_list(ctx, KEY_PAGE_DEST, slist);
3510 free_string_list(slist);
3511 for (pagesrc=0; pagesrc<PGSRC_COUNT; pagesrc++) {
3512 const char *src = page_types[hs->page_types[pagesrc]].db_name;
3513 saxdb_write_string(ctx, page_sources[pagesrc].db_name, src);
3515 for (msgtype=0; msgtype<MSGTYPE_COUNT; msgtype++) {
3516 const char *msg = hs->messages[msgtype];
3518 saxdb_write_string(ctx, message_types[msgtype].db_name, msg);
3520 for (inttype=0; inttype<INTERVAL_COUNT; inttype++) {
3521 if (!hs->intervals[inttype])
3523 saxdb_write_int(ctx, interval_types[inttype].db_name, hs->intervals[inttype]);
3525 for (persisttype=0; persisttype<PERSIST_T_COUNT; persisttype++) {
3526 const char *persist = persistence_lengths[hs->persist_types[persisttype]].db_name;
3527 saxdb_write_string(ctx, persistence_types[persisttype].db_name, persist);
3529 saxdb_write_string(ctx, KEY_NOTIFICATION, notification_types[hs->notify].db_name);
3530 saxdb_write_int(ctx, KEY_REGISTERED, hs->registered);
3531 saxdb_write_int(ctx, KEY_IDWRAP, hs->id_wrap);
3532 saxdb_write_int(ctx, KEY_REQ_MAXLEN, hs->req_maxlen);
3533 saxdb_write_int(ctx, KEY_LAST_REQUESTID, hs->last_requestid);
3535 saxdb_write_string(ctx, KEY_REGISTRAR, hs->registrar);
3536 saxdb_write_int(ctx, KEY_PRIVMSG_ONLY, hs->privmsg_only);
3537 saxdb_write_int(ctx, KEY_REQ_ON_JOIN, hs->req_on_join);
3538 saxdb_write_int(ctx, KEY_AUTO_VOICE, hs->auto_voice);
3539 saxdb_write_int(ctx, KEY_AUTO_DEVOICE, hs->auto_devoice);
3540 saxdb_write_int(ctx, KEY_LAST_ACTIVE, hs->last_active);
3542 /* End bot record */
3543 saxdb_end_record(ctx);
3548 helpserv_saxdb_write(struct saxdb_context *ctx) {
3549 saxdb_start_record(ctx, KEY_BOTS, 1);
3550 dict_foreach(helpserv_bots_dict, helpserv_bot_write, ctx);
3551 saxdb_end_record(ctx);
3552 saxdb_write_int(ctx, KEY_LAST_STATS_UPDATE, last_stats_update);
3556 static int helpserv_bot_read(const char *key, void *data, UNUSED_ARG(void *extra)) {
3557 struct record_data *br = data, *raw_record;
3558 struct helpserv_bot *hs;
3559 char *registrar, *helpchannel_name, *str;
3560 dict_t users, requests;
3561 enum page_source pagesrc;
3562 enum message_type msgtype;
3563 enum interval_type inttype;
3564 enum persistence_type persisttype;
3566 users = database_get_data(GET_RECORD_OBJECT(br), KEY_HELPERS, RECDB_OBJECT);
3568 log_module(HS_LOG, LOG_ERROR, "%s has no users.", key);
3571 helpchannel_name = database_get_data(GET_RECORD_OBJECT(br), KEY_HELP_CHANNEL, RECDB_QSTRING);
3572 if (!helpchannel_name || !IsChannelName(helpchannel_name)) {
3573 log_module(HS_LOG, LOG_ERROR, "%s has an invalid channel name.", key);
3576 registrar = database_get_data(GET_RECORD_OBJECT(br), KEY_REGISTRAR, RECDB_QSTRING);
3578 hs = register_helpserv(key, helpchannel_name, registrar);
3580 raw_record = dict_find(GET_RECORD_OBJECT(br), KEY_PAGE_DEST, NULL);
3581 switch (raw_record ? raw_record->type : RECDB_INVALID) {
3583 set_page_target(hs, PGSRC_COMMAND, GET_RECORD_QSTRING(raw_record));
3584 pagesrc = PGSRC_COMMAND + 1;
3586 case RECDB_STRING_LIST: {
3587 struct string_list *slist = GET_RECORD_STRING_LIST(raw_record);
3588 for (pagesrc=0; (pagesrc<slist->used) && (pagesrc<PGSRC_COUNT); pagesrc++) {
3589 const char *dest = slist->list[pagesrc];
3590 set_page_target(hs, pagesrc, strcmp(dest, "*") ? dest : NULL);
3595 set_page_target(hs, PGSRC_COMMAND, NULL);
3596 pagesrc = PGSRC_COMMAND + 1;
3599 while (pagesrc < PGSRC_COUNT) {
3600 set_page_target(hs, pagesrc++, hs->page_targets[PGSRC_COMMAND] ? hs->page_targets[PGSRC_COMMAND]->name : NULL);
3603 for (pagesrc=0; pagesrc<PGSRC_COUNT; pagesrc++) {
3604 str = database_get_data(GET_RECORD_OBJECT(br), page_sources[pagesrc].db_name, RECDB_QSTRING);
3605 hs->page_types[pagesrc] = str ? page_type_from_name(str) : PAGE_NONE;
3608 for (msgtype=0; msgtype<MSGTYPE_COUNT; msgtype++) {
3609 str = database_get_data(GET_RECORD_OBJECT(br), message_types[msgtype].db_name, RECDB_QSTRING);
3610 hs->messages[msgtype] = str ? strdup(str) : NULL;
3613 for (inttype=0; inttype<INTERVAL_COUNT; inttype++) {
3614 str = database_get_data(GET_RECORD_OBJECT(br), interval_types[inttype].db_name, RECDB_QSTRING);
3615 hs->intervals[inttype] = str ? ParseInterval(str) : 0;
3617 if (hs->intervals[INTERVAL_WHINE_INTERVAL])
3618 timeq_add(now + hs->intervals[INTERVAL_WHINE_INTERVAL], run_whine_interval, hs);
3619 if (hs->intervals[INTERVAL_EMPTY_INTERVAL])
3620 timeq_add(now + hs->intervals[INTERVAL_EMPTY_INTERVAL], run_empty_interval, hs);
3622 for (persisttype=0; persisttype<PERSIST_T_COUNT; persisttype++) {
3623 str = database_get_data(GET_RECORD_OBJECT(br), persistence_types[persisttype].db_name, RECDB_QSTRING);
3624 hs->persist_types[persisttype] = str ? persistence_from_name(str) : PERSIST_QUIT;
3626 str = database_get_data(GET_RECORD_OBJECT(br), KEY_NOTIFICATION, RECDB_QSTRING);
3627 hs->notify = str ? notification_from_name(str) : NOTIFY_NONE;
3628 str = database_get_data(GET_RECORD_OBJECT(br), KEY_REGISTERED, RECDB_QSTRING);
3630 hs->registered = strtol(str, NULL, 0);
3631 str = database_get_data(GET_RECORD_OBJECT(br), KEY_IDWRAP, RECDB_QSTRING);
3633 hs->id_wrap = strtoul(str, NULL, 0);
3634 str = database_get_data(GET_RECORD_OBJECT(br), KEY_REQ_MAXLEN, RECDB_QSTRING);
3636 hs->req_maxlen = strtoul(str, NULL, 0);
3637 str = database_get_data(GET_RECORD_OBJECT(br), KEY_LAST_REQUESTID, RECDB_QSTRING);
3639 hs->last_requestid = strtoul(str, NULL, 0);
3640 str = database_get_data(GET_RECORD_OBJECT(br), KEY_PRIVMSG_ONLY, RECDB_QSTRING);
3641 hs->privmsg_only = str ? enabled_string(str) : 0;
3642 str = database_get_data(GET_RECORD_OBJECT(br), KEY_REQ_ON_JOIN, RECDB_QSTRING);
3643 hs->req_on_join = str ? enabled_string(str) : 0;
3644 str = database_get_data(GET_RECORD_OBJECT(br), KEY_AUTO_VOICE, RECDB_QSTRING);
3645 hs->auto_voice = str ? enabled_string(str) : 0;
3646 str = database_get_data(GET_RECORD_OBJECT(br), KEY_AUTO_DEVOICE, RECDB_QSTRING);
3647 hs->auto_devoice = str ? enabled_string(str) : 0;
3648 str = database_get_data(GET_RECORD_OBJECT(br), KEY_LAST_ACTIVE, RECDB_QSTRING);
3649 hs->last_active = str ? strtoul(str, NULL, 0) : now;
3651 dict_foreach(users, user_read_helper, hs);
3653 requests = database_get_data(GET_RECORD_OBJECT(br), KEY_REQUESTS, RECDB_OBJECT);
3655 dict_foreach(requests, request_read_helper, hs);
3661 helpserv_saxdb_read(struct dict *conf_db) {
3665 if ((object = database_get_data(conf_db, KEY_BOTS, RECDB_OBJECT))) {
3666 dict_foreach(object, helpserv_bot_read, NULL);
3669 str = database_get_data(conf_db, KEY_LAST_STATS_UPDATE, RECDB_QSTRING);
3670 last_stats_update = str ? strtoul(str, NULL, 0) : now;
3674 static void helpserv_conf_read(void) {
3678 if (!(conf_node = conf_get_data(HELPSERV_CONF_NAME, RECDB_OBJECT))) {
3679 log_module(HS_LOG, LOG_ERROR, "config node `%s' is missing or has wrong type", HELPSERV_CONF_NAME);
3683 str = database_get_data(conf_node, "db_backup_freq", RECDB_QSTRING);
3684 helpserv_conf.db_backup_frequency = str ? ParseInterval(str) : 7200;
3686 str = database_get_data(conf_node, "description", RECDB_QSTRING);
3687 helpserv_conf.description = str ? str : "Help Queue Manager";
3689 str = database_get_data(conf_node, "reqlogfile", RECDB_QSTRING);
3690 if (str && strlen(str))
3691 helpserv_conf.reqlogfile = str;
3693 helpserv_conf.reqlogfile = NULL;
3695 str = database_get_data(conf_node, "expiration", RECDB_QSTRING);
3696 helpserv_conf.expire_age = ParseInterval(str ? str : "60d");
3697 str = database_get_data(conf_node, "user_escape", RECDB_QSTRING);
3698 helpserv_conf.user_escape = str ? str[0] : '@';
3704 if (helpserv_conf.reqlogfile
3705 && !(reqlog_f = fopen(helpserv_conf.reqlogfile, "a"))) {
3706 log_module(HS_LOG, LOG_ERROR, "Unable to open request logfile (%s): %s", helpserv_conf.reqlogfile, strerror(errno));
3710 static struct helpserv_cmd *
3711 helpserv_define_func(const char *name, helpserv_func_t *func, enum helpserv_level access, long flags) {
3712 struct helpserv_cmd *cmd = calloc(1, sizeof(struct helpserv_cmd));
3714 cmd->access = access;
3718 dict_insert(helpserv_func_dict, name, cmd);
3723 /* Drop requests that persist until part when a user leaves the chan */
3724 static void handle_part(struct modeNode *mn, UNUSED_ARG(const char *reason)) {
3725 struct helpserv_botlist *botlist;
3726 struct helpserv_userlist *userlist;
3727 const int from_opserv = 0; /* for helpserv_notice */
3730 if ((botlist = dict_find(helpserv_bots_bychan_dict, mn->channel->name, NULL))) {
3731 for (i=0; i < botlist->used; i++) {
3732 struct helpserv_bot *hs;
3735 hs = botlist->list[i];
3738 if (hs->persist_types[PERSIST_T_REQUEST] != PERSIST_PART)
3741 for (it=dict_first(hs->requests); it; it=iter_next(it)) {
3742 struct helpserv_request *req = iter_data(it);
3744 if (mn->user != req->user)
3746 if (req->text->used) {
3747 helpserv_message(hs, mn->user, MSGTYPE_REQ_DROPPED);
3748 helpserv_msguser(mn->user, "HSMSG_REQ_DROPPED_PART", mn->channel->name, req->id);
3749 if (req->helper && (hs->notify >= NOTIFY_DROP))
3750 helpserv_notify(req->helper, "HSMSG_NOTIFY_REQ_DROP_PART", req->id, mn->user->nick);
3752 helpserv_log_request(req, "Dropped");
3753 dict_remove(hs->requests, iter_key(it));
3759 if (mn->user->handle_info && (userlist = dict_find(helpserv_users_byhand_dict, mn->user->handle_info->handle, NULL))) {
3760 for (i=0; i < userlist->used; i++) {
3761 struct helpserv_user *hs_user = userlist->list[i];
3762 struct helpserv_bot *hs = hs_user->hs;
3765 if ((hs->helpserv == NULL) || (hs->helpchan != mn->channel) || find_handle_in_channel(hs->helpchan, mn->user->handle_info, mn->user))
3768 /* In case of the clock being set back for whatever reason,
3769 * minimize penalty. Don't duplicate this in handle_quit because
3770 * when users quit, handle_part is called for every channel first.
3772 if (hs_user->join_time && (hs_user->join_time < now)) {
3773 hs_user->time_per_week[0] += (unsigned int)(now - hs_user->join_time);
3774 hs_user->time_per_week[4] += (unsigned int)(now - hs_user->join_time);
3776 hs_user->join_time = 0;
3778 for (it=dict_first(hs->requests); it; it=iter_next(it)) {
3779 struct helpserv_request *req=iter_data(it);
3781 if ((hs->persist_types[PERSIST_T_HELPER] == PERSIST_PART)
3782 && (req->helper == hs_user)) {
3783 char reason[CHANNELLEN + 8];
3784 sprintf(reason, "parted %s", mn->channel->name);
3785 helpserv_page_helper_gone(hs, req, reason);
3789 if (hs->intervals[INTERVAL_EMPTY_INTERVAL] && hs_user->level >= HlHelper) {
3792 if ((num_trials = find_helpchan_helpers(hs)) >= 0) {
3793 unsigned int num_unh;
3794 struct helpserv_request *unh;
3796 for (num_unh=0, unh=hs->unhandled; unh; num_unh++)
3797 unh = unh->next_unhandled;
3800 helpserv_page(PGSRC_ALERT, "HSMSG_PAGE_FIRSTONLYTRIALALERT", hs->helpchan->name, mn->user->nick, num_trials, num_unh);
3802 helpserv_page(PGSRC_ALERT, "HSMSG_PAGE_FIRSTEMPTYALERT", hs->helpchan->name, mn->user->nick, num_unh);
3804 if (num_unh || !hs->req_on_join) {
3805 timeq_del(0, run_empty_interval, hs, TIMEQ_IGNORE_WHEN);
3806 timeq_add(now + hs->intervals[INTERVAL_EMPTY_INTERVAL], run_empty_interval, hs);
3814 /* Drop requests that persist until part or quit when a user quits. Otherwise
3815 * set req->user to null (it's no longer valid) if they have a handle,
3816 * and drop it if they don't (nowhere to store the request).
3818 * Unassign requests where req->helper persists until the helper parts or
3820 static void handle_quit(struct userNode *user, UNUSED_ARG(struct userNode *killer), UNUSED_ARG(const char *why)) {
3821 struct helpserv_reqlist *reqlist;
3822 struct helpserv_userlist *userlist;
3825 if (IsLocal(user)) {
3826 struct helpserv_bot *hs;
3827 if ((hs = dict_find(helpserv_bots_dict, user->nick, NULL))) {
3828 hs->helpserv = NULL;
3833 if ((reqlist = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL))) {
3835 for (i=0; i < n; i++) {
3836 struct helpserv_request *req = reqlist->list[0];
3838 if ((req->hs->persist_types[PERSIST_T_REQUEST] == PERSIST_QUIT) || !req->handle) {
3840 sprintf(buf, "%lu", req->id);
3842 if (req->helper && (req->hs->notify >= NOTIFY_DROP))
3843 helpserv_notify(req->helper, "HSMSG_NOTIFY_REQ_DROP_QUIT", req->id, req->user->nick);
3845 helpserv_log_request(req, "Dropped");
3846 dict_remove(req->hs->requests, buf);
3849 req->parent_nick_list = NULL;
3850 helpserv_reqlist_remove(reqlist, req);
3852 if (req->helper && (req->hs->notify >= NOTIFY_USER))
3853 helpserv_notify(req->helper, "HSMSG_NOTIFY_USER_QUIT", req->id, user->nick);
3857 dict_remove(helpserv_reqs_bynick_dict, user->nick);
3860 if (user->handle_info && (userlist = dict_find(helpserv_users_byhand_dict, user->handle_info->handle, NULL))) {
3861 for (i=0; i < userlist->used; i++) {
3862 struct helpserv_user *hs_user = userlist->list[i];
3863 struct helpserv_bot *hs = hs_user->hs;
3866 if ((hs->helpserv == NULL) || user->next_authed || (user->handle_info->users != user))
3869 for (it=dict_first(hs->requests); it; it=iter_next(it)) {
3870 struct helpserv_request *req=iter_data(it);
3872 if ((hs->persist_types[PERSIST_T_HELPER] == PERSIST_QUIT) && (req->helper == hs_user)) {
3873 helpserv_page_helper_gone(hs, req, "disconnected");
3880 static void associate_requests_bybot(struct helpserv_bot *hs, struct userNode *user, int force_greet) {
3881 struct helpserv_reqlist *reqlist, *hand_reqlist=NULL;
3882 struct helpserv_request *newest=NULL, *nicknewest=NULL;
3884 const int from_opserv = 0; /* For helpserv_notice */
3886 if (!(user->handle_info && (hand_reqlist = dict_find(helpserv_reqs_byhand_dict, user->handle_info->handle, NULL))) && !force_greet) {
3890 reqlist = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL);
3893 for (i=0; i < hand_reqlist->used; i++) {
3894 struct helpserv_request *req=hand_reqlist->list[i];
3896 if (req->user || (req->hs != hs))
3901 reqlist = helpserv_reqlist_alloc();
3902 dict_insert(helpserv_reqs_bynick_dict, user->nick, reqlist);
3904 req->parent_nick_list = reqlist;
3905 helpserv_reqlist_append(reqlist, req);
3907 if (req->helper && (hs->notify >= NOTIFY_USER))
3908 helpserv_notify(req->helper, "HSMSG_NOTIFY_USER_FOUND", req->id, user->nick);
3910 if (!newest || (newest->opened < req->opened))
3915 /* If it's supposed to force a greeting, only bail out if there are no
3916 * requests at all. If it's not supposed to force a greeting, bail out if
3917 * nothing was changed. */
3918 if (!(newest || (force_greet && reqlist)))
3921 /* Possible conditions here:
3922 * 1. newest == NULL, force_greeting == 1, reqlist != NULL
3923 * 2. newest != NULL, force_greeting doesn't matter, reqlist != NULL */
3925 /* Figure out which request will get their next message */
3926 for (i=0; i < reqlist->used; i++) {
3927 struct helpserv_request *req=reqlist->list[i];
3932 if (!nicknewest || (nicknewest->opened < req->opened))
3935 if (hs->auto_voice && req->helper)
3937 struct mod_chanmode change;
3938 mod_chanmode_init(&change);
3940 change.args[0].mode = MODE_VOICE;
3941 if ((change.args[0].u.member = GetUserMode(hs->helpchan, user)))
3942 mod_chanmode_announce(hs->helpserv, hs->helpchan, &change);
3946 if ((force_greet && nicknewest) || (newest && (nicknewest == newest))) {
3947 /* Let the user know. Either the user is forced to be greeted, or the
3948 * above has changed which request will get their next message. */
3949 helpserv_msguser(user, "HSMSG_GREET_EXISTING_REQ", hs->helpchan->name, nicknewest->id);
3953 static void associate_requests_bychan(struct chanNode *chan, struct userNode *user, int force_greet) {
3954 struct helpserv_botlist *botlist;
3957 if (!(botlist = dict_find(helpserv_bots_bychan_dict, chan->name, NULL)))
3960 for (i=0; i < botlist->used; i++)
3961 associate_requests_bybot(botlist->list[i], user, force_greet);
3965 /* Greet users upon joining a helpserv channel (if greeting is set) and set
3966 * req->user to the user joining for all requests owned by the user's handle
3967 * (if any) with a req->user == NULL */
3968 static int handle_join(struct modeNode *mNode) {
3969 struct userNode *user = mNode->user;
3970 struct chanNode *chan = mNode->channel;
3971 struct helpserv_botlist *botlist;
3973 const int from_opserv = 0; /* for helpserv_notice */
3978 if (!(botlist = dict_find(helpserv_bots_bychan_dict, chan->name, NULL)))
3981 for (i=0; i < botlist->used; i++) {
3982 struct helpserv_bot *hs=botlist->list[i];
3984 if (user->handle_info) {
3985 struct helpserv_user *hs_user;
3987 if ((hs_user = dict_find(hs->users, user->handle_info->handle, NULL))) {
3988 if (!hs_user->join_time)
3989 hs_user->join_time = now;
3991 if (hs_user->level >= HlHelper && hs->intervals[INTERVAL_EMPTY_INTERVAL] && hs->helpchan_empty) {
3992 hs->helpchan_empty = 0;
3993 timeq_del(0, run_empty_interval, hs, TIMEQ_IGNORE_WHEN);
3994 helpserv_page(PGSRC_ALERT, "HSMSG_PAGE_EMPTYNOMORE", user->nick, hs->helpchan->name);
3996 continue; /* Don't want helpers to have request-on-join */
4000 if (self->burst && !hs->req_on_join)
4003 associate_requests_bybot(hs, user, 1);
4005 helpserv_message(hs, user, MSGTYPE_GREETING);
4007 /* Make sure this is at the end (because of the continues) */
4008 if (hs->req_on_join) {
4009 struct helpserv_reqlist *reqlist;
4012 if ((reqlist = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL))) {
4013 for (j=0; j < reqlist->used; j++)
4014 if (reqlist->list[i]->hs == hs)
4016 if (j < reqlist->used)
4020 create_request(user, hs, 1);
4026 /* Update helpserv_reqs_bynick_dict upon nick change */
4027 static void handle_nickchange(struct userNode *user, const char *old_nick) {
4028 struct helpserv_reqlist *reqlist;
4031 if (!(reqlist = dict_find(helpserv_reqs_bynick_dict, old_nick, NULL)))
4034 /* Don't free the list when we switch it over to the new nick. */
4035 dict_remove2(helpserv_reqs_bynick_dict, old_nick, 1);
4036 dict_insert(helpserv_reqs_bynick_dict, user->nick, reqlist);
4038 for (i=0; i < reqlist->used; i++) {
4039 struct helpserv_request *req=reqlist->list[i];
4041 if (req->helper && (req->hs->notify >= NOTIFY_USER))
4042 helpserv_notify(req->helper, "HSMSG_NOTIFY_USER_NICK", req->id, old_nick, user->nick);
4046 /* Also update helpserv_reqs_byhand_dict upon handle rename */
4047 static void handle_nickserv_rename(struct handle_info *handle, const char *old_handle) {
4048 struct helpserv_reqlist *reqlist;
4049 struct helpserv_userlist *userlist;
4052 /* First, rename the handle in the requests dict */
4053 if ((reqlist = dict_find(helpserv_reqs_byhand_dict, old_handle, NULL))) {
4054 /* Don't free the list */
4055 dict_remove2(helpserv_reqs_byhand_dict, old_handle, 1);
4056 dict_insert(helpserv_reqs_byhand_dict, handle->handle, reqlist);
4059 /* Second, rename the handle in the users dict */
4060 if ((userlist = dict_find(helpserv_users_byhand_dict, old_handle, NULL))) {
4061 dict_remove2(helpserv_users_byhand_dict, old_handle, 1);
4063 for (i=0; i < userlist->used; i++)
4064 dict_remove2(userlist->list[i]->hs->users, old_handle, 1);
4066 dict_insert(helpserv_users_byhand_dict, handle->handle, userlist);
4067 for (i=0; i < userlist->used; i++)
4068 dict_insert(userlist->list[i]->hs->users, handle->handle, userlist->list[i]);
4072 for (i=0; i < reqlist->used; i++) {
4073 struct helpserv_request *req=reqlist->list[i];
4075 if (req->helper && (req->hs->notify >= NOTIFY_HANDLE))
4076 helpserv_notify(req->helper, "HSMSG_NOTIFY_HAND_RENAME", req->id, old_handle, handle->handle);
4081 /* Deals with two cases:
4082 * 1. No handle -> handle
4083 * - Bots with a request assigned to both the user (w/o handle) and the
4084 * handle can exist in this case. When a message is sent,
4085 * helpserv_usermsg will append it to the most recently opened request.
4086 * - Requests assigned to the handle are NOT assigned to the user, since
4087 * multiple people can auth to the same handle at once. Wait for them to
4088 * join / privmsg before setting req->user.
4089 * 2. Handle -> handle
4090 * - Generally avoided, but sometimes the code may allow this.
4091 * - Requests that persist only until part/quit are brought along to the
4093 * - Requests that persist until closed (stay saved with the handle) are
4094 * left with the old handle. This is to prevent the confusing situation
4095 * where some requests are carried over to the new handle, and some are
4096 * left (because req->handle is the same for all of them, but only some
4097 * have req->user set).
4098 * - In either of the above cases, if a user is on a bot's userlist and has
4099 * requests assigned to them, it will give them a list. */
4100 static void handle_nickserv_auth(struct userNode *user, struct handle_info *old_handle) {
4101 struct helpserv_reqlist *reqlist, *dellist=NULL, *hand_reqlist, *oldhand_reqlist;
4102 struct helpserv_userlist *userlist;
4105 const int from_opserv = 0; /* for helpserv_notice */
4107 if (!user->handle_info)
4108 return; /* Authed user is quitting */
4110 if ((userlist = dict_find(helpserv_users_byhand_dict, user->handle_info->handle, NULL))) {
4111 for (i=0; i < userlist->used; i++) {
4112 struct helpserv_user *hs_user = userlist->list[i];
4113 struct helpserv_bot *hs = hs_user->hs;
4114 struct helpserv_reqlist helper_reqs;
4115 struct helpfile_table tbl;
4117 if (!hs_user->join_time && find_handle_in_channel(hs->helpchan, hs_user->handle, NULL))
4118 hs_user->join_time = now;
4120 helpserv_reqlist_init(&helper_reqs);
4122 for (it=dict_first(hs->requests); it; it=iter_next(it)) {
4123 struct helpserv_request *req=iter_data(it);
4125 if (req->helper == hs_user)
4126 helpserv_reqlist_append(&helper_reqs, req);
4129 if (helper_reqs.used) {
4130 tbl.length = helper_reqs.used+1;
4132 tbl.flags = TABLE_NO_FREE;
4133 tbl.contents = alloca(tbl.length * sizeof(*tbl.contents));
4134 tbl.contents[0] = alloca(tbl.width * sizeof(**tbl.contents));
4135 tbl.contents[0][0] = "Bot";
4136 tbl.contents[0][1] = "ID#";
4137 tbl.contents[0][2] = "Nick";
4138 tbl.contents[0][3] = "Account";
4139 tbl.contents[0][4] = "Opened";
4141 for (j=1; j <= helper_reqs.used; j++) {
4142 struct helpserv_request *req=helper_reqs.list[j-1];
4143 char reqid[12], timestr[MAX_LINE_SIZE];
4146 tbl.contents[j] = alloca(tbl.width * sizeof(**tbl.contents));
4147 tbl.contents[j][0] = req->hs->helpserv->nick;
4148 sprintf(reqid, "%lu", req->id);
4149 tbl.contents[j][1] = strdup(reqid);
4150 tbl.contents[j][2] = req->user ? req->user->nick : "Not online";
4151 tbl.contents[j][3] = req->handle ? req->handle->handle : "Not authed";
4153 strftime(timestr, MAX_LINE_SIZE, HSFMT_TIME, localtime(&feh));
4154 tbl.contents[j][4] = strdup(timestr);
4157 helpserv_notice(user, "HSMSG_REQLIST_AUTH");
4158 table_send(hs->helpserv, user->nick, 0, NULL, tbl);
4160 for (j=1; j <= helper_reqs.used; j++) {
4161 free((char *)tbl.contents[j][1]);
4162 free((char *)tbl.contents[j][4]);
4166 helpserv_reqlist_clean(&helper_reqs);
4171 if (!(reqlist = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL))) {
4172 for (i=0; i < user->channels.used; i++)
4173 associate_requests_bychan(user->channels.list[i]->channel, user, 0);
4177 if (!(hand_reqlist = dict_find(helpserv_reqs_byhand_dict, user->handle_info->handle, NULL))) {
4178 hand_reqlist = helpserv_reqlist_alloc();
4179 dict_insert(helpserv_reqs_byhand_dict, user->handle_info->handle, hand_reqlist);
4183 dellist = helpserv_reqlist_alloc();
4184 oldhand_reqlist = dict_find(helpserv_reqs_byhand_dict, old_handle->handle, NULL);
4186 oldhand_reqlist = NULL;
4189 for (i=0; i < reqlist->used; i++) {
4190 struct helpserv_request *req = reqlist->list[i];
4191 struct helpserv_bot *hs=req->hs;
4193 if (!old_handle || hs->persist_types[PERSIST_T_REQUEST] == PERSIST_PART || hs->persist_types[PERSIST_T_REQUEST] == PERSIST_QUIT) {
4194 /* The request needs to be assigned to the new handle; either it
4195 * only persists until part/quit (so it makes sense to keep it as
4196 * close to the user as possible, and if it's made persistent later
4197 * then it's attached to the new handle) or there is no old handle.
4200 req->handle = user->handle_info;
4202 req->parent_hand_list = hand_reqlist;
4203 helpserv_reqlist_append(hand_reqlist, req);
4205 if (oldhand_reqlist) {
4206 if (oldhand_reqlist->used == 1) {
4207 dict_remove(helpserv_reqs_byhand_dict, old_handle->handle);
4208 oldhand_reqlist = NULL;
4210 helpserv_reqlist_remove(oldhand_reqlist, req);
4215 char buf[CHANNELLEN + 14];
4217 if (hs->persist_types[PERSIST_T_REQUEST] == PERSIST_PART) {
4218 sprintf(buf, "part channel %s", hs->helpchan->name);
4220 strcpy(buf, "quit irc");
4223 helpserv_msguser(user, "HSMSG_REQ_AUTH_MOVED", user->handle_info->handle, hs->helpchan->name, req->id, old_handle->handle, buf);
4224 if (req->helper && (hs->notify >= NOTIFY_HANDLE))
4225 helpserv_notify(req->helper, "HSMSG_NOTIFY_HAND_MOVE", req->id, user->handle_info->handle, old_handle->handle);
4227 if (req->helper && (hs->notify >= NOTIFY_HANDLE))
4228 helpserv_notify(req->helper, "HSMSG_NOTIFY_HAND_AUTH", req->id, user->nick, user->handle_info->handle);
4232 req->parent_nick_list = NULL;
4233 /* Would rather not mess with the list while iterating through
4235 helpserv_reqlist_append(dellist, req);
4237 helpserv_msguser(user, "HSMSG_REQ_AUTH_STUCK", user->handle_info->handle, hs->helpchan->name, req->id, old_handle->handle);
4238 if (req->helper && (hs->notify >= NOTIFY_HANDLE))
4239 helpserv_notify(req->helper, "HSMSG_NOTIFY_HAND_STUCK", req->id, user->nick, user->handle_info->handle, old_handle->handle);
4244 if (dellist->used) {
4245 if (dellist->used == reqlist->used) {
4246 dict_remove(helpserv_reqs_bynick_dict, user->nick);
4248 for (i=0; i < dellist->used; i++)
4249 helpserv_reqlist_remove(reqlist, dellist->list[i]);
4252 helpserv_reqlist_free(dellist);
4255 for (i=0; i < user->channels.used; i++)
4256 associate_requests_bychan(user->channels.list[i]->channel, user, 0);
4260 /* Disassociate all requests from the handle. If any have req->user == NULL
4261 * then give them to the user doing the unregistration (if not an oper/helper)
4262 * otherwise the first nick it finds authed (it lets them know about this). If
4263 * there are no users authed to the handle online, the requests are lost. This
4264 * may result in the user having >1 request/bot, and messages go to the most
4265 * recently opened request.
4267 * Also, remove the user from all bots that it has access in.
4268 * helpserv_del_user() will take care of unassigning the requests. */
4269 static void handle_nickserv_unreg(struct userNode *user, struct handle_info *handle) {
4270 struct helpserv_reqlist *hand_reqlist;
4271 struct helpserv_userlist *userlist;
4273 const int from_opserv = 0; /* for helpserv_notice */
4274 struct helpserv_bot *hs; /* for helpserv_notice */
4276 if ((userlist = dict_find(helpserv_users_byhand_dict, handle->handle, NULL))) {
4279 /* Each time helpserv_del_user is called, that entry is going to be
4280 * taken out of userlist... so this should cope with that */
4281 for (i=0; i < n; i++) {
4282 struct helpserv_user *hs_user=userlist->list[0];
4283 helpserv_del_user(hs_user->hs, hs_user);
4287 if (!(hand_reqlist = dict_find(helpserv_reqs_byhand_dict, handle->handle, NULL))) {
4291 n = hand_reqlist->used;
4292 for (i=0; i < n; i++) {
4293 struct helpserv_request *req=hand_reqlist->list[0];
4297 req->parent_hand_list = NULL;
4298 helpserv_reqlist_remove(hand_reqlist, req);
4299 if (user && req->helper && (hs->notify >= NOTIFY_HANDLE))
4300 helpserv_notify(req->helper, "HSMSG_NOTIFY_HAND_UNREG", req->id, handle->handle, user->nick);
4304 /* This is probably an expire. Silently remove everything. */
4307 if (req->helper && (hs->notify >= NOTIFY_DROP))
4308 helpserv_notify(req->helper, "HSMSG_NOTIFY_REQ_DROP_UNREGGED", req->id, req->handle->handle);
4309 sprintf(buf, "%lu", req->id);
4310 helpserv_log_request(req, "Account unregistered");
4311 dict_remove(req->hs->requests, buf);
4312 } else if (user->handle_info == handle) {
4314 if (!(req->parent_nick_list = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL))) {
4315 req->parent_nick_list = helpserv_reqlist_alloc();
4316 dict_insert(helpserv_reqs_bynick_dict, user->nick, req->parent_nick_list);
4318 helpserv_reqlist_append(req->parent_nick_list, req);
4320 if (hs->persist_types[PERSIST_T_REQUEST] == PERSIST_CLOSE)
4321 helpserv_msguser(req->user, "HSMSG_REQ_WARN_UNREG", handle->handle, hs->helpchan->name, req->id);
4323 if (handle->users) {
4324 req->user = handle->users;
4326 if (!(req->parent_nick_list = dict_find(helpserv_reqs_bynick_dict, req->user->nick, NULL))) {
4327 req->parent_nick_list = helpserv_reqlist_alloc();
4328 dict_insert(helpserv_reqs_bynick_dict, req->user->nick, req->parent_nick_list);
4330 helpserv_reqlist_append(req->parent_nick_list, req);
4332 helpserv_msguser(req->user, "HSMSG_REQ_ASSIGNED_UNREG", handle->handle, hs->helpchan->name, req->id);
4333 if (req->helper && (hs->notify >= NOTIFY_USER))
4334 helpserv_notify(req->helper, "HSMSG_NOTIFY_USER_MOVE", req->id, handle->handle, req->user->nick);
4338 helpserv_notice(user, "HSMSG_REQ_DROPPED_UNREG", handle->handle, hs->helpchan->name, req->id);
4339 if (req->helper && (hs->notify >= NOTIFY_DROP))
4340 helpserv_notify(req->helper, "HSMSG_NOTIFY_REQ_DROP_UNREGGED", req->id, req->handle->handle);
4341 sprintf(buf, "%lu", req->id);
4342 helpserv_log_request(req, "Account unregistered");
4343 dict_remove(req->hs->requests, buf);
4349 dict_remove(helpserv_reqs_byhand_dict, handle->handle);
4352 static void handle_nickserv_merge(struct userNode *user, struct handle_info *handle_to, struct handle_info *handle_from) {
4353 struct helpserv_reqlist *reqlist_from, *reqlist_to;
4356 reqlist_to = dict_find(helpserv_reqs_byhand_dict, handle_to->handle, NULL);
4358 if ((reqlist_from = dict_find(helpserv_reqs_byhand_dict, handle_from->handle, NULL))) {
4359 for (i=0; i < reqlist_from->used; i++) {
4360 struct helpserv_request *req=reqlist_from->list[i];
4363 reqlist_to = helpserv_reqlist_alloc();
4364 dict_insert(helpserv_reqs_byhand_dict, handle_to->handle, reqlist_to);
4366 req->parent_hand_list = reqlist_to;
4367 req->handle = handle_to;
4368 helpserv_reqlist_append(reqlist_to, req);
4370 dict_remove(helpserv_reqs_byhand_dict, handle_from->handle);
4374 for (i=0; i < reqlist_to->used; i++) {
4375 struct helpserv_request *req=reqlist_to->list[i];
4377 if (req->helper && (req->hs->notify >= NOTIFY_HANDLE)) {
4378 helpserv_notify(req->helper, "HSMSG_NOTIFY_HAND_MERGE", req->id, handle_to->handle, handle_from->handle, user->nick);
4384 static void handle_nickserv_allowauth(struct userNode *user, struct userNode *target, struct handle_info *handle) {
4385 struct helpserv_reqlist *reqlist;
4388 if ((reqlist = dict_find(helpserv_reqs_bynick_dict, target->nick, NULL))) {
4389 for (i=0; i < reqlist->used; i++) {
4390 struct helpserv_request *req=reqlist->list[i];
4392 if (req->helper && (req->hs->notify >= NOTIFY_HANDLE)) {
4394 helpserv_notify(req->helper, "HSMSG_NOTIFY_ALLOWAUTH", req->id, target->nick, user->nick, handle->handle);
4396 helpserv_notify(req->helper, "HSMSG_NOTIFY_UNALLOWAUTH", req->id, target->nick, user->nick);
4403 static void handle_nickserv_failpw(struct userNode *user, struct handle_info *handle) {
4404 struct helpserv_reqlist *reqlist;
4407 if ((reqlist = dict_find(helpserv_reqs_bynick_dict, user->nick, NULL))) {
4408 for (i=0; i < reqlist->used; i++) {
4409 struct helpserv_request *req=reqlist->list[i];
4410 if (req->helper && (req->hs->notify >= NOTIFY_HANDLE))
4411 helpserv_notify(req->helper, "HSMSG_NOTIFY_FAILPW", req->id, user->nick, handle->handle);
4416 static unsigned long helpserv_next_stats(time_t after_when) {
4417 struct tm *timeinfo = localtime(&after_when);
4419 /* This works because mktime(3) says it will accept out-of-range values
4420 * and fix them for us. tm_wday and tm_yday are ignored. */
4421 timeinfo->tm_mday++;
4423 /* We want to run stats at midnight (local time). */
4424 timeinfo->tm_sec = timeinfo->tm_min = timeinfo->tm_hour = 0;
4426 return mktime(timeinfo);
4429 /* If data != NULL, then don't add to the timeq */
4430 static void helpserv_run_stats(unsigned long when) {
4431 struct helpserv_bot *hs;
4432 struct helpserv_user *hs_user;
4436 dict_iterator_t it, it2;
4438 last_stats_update = when;
4440 day = localtime(&feh)->tm_wday;
4441 for (it=dict_first(helpserv_bots_dict); it; it=iter_next(it)) {
4444 for (it2=dict_first(hs->users); it2; it2=iter_next(it2)) {
4445 hs_user = iter_data(it2);
4447 /* Skip the helper if it's not their week-start day. */
4448 if (hs_user->week_start != day)
4451 /* Adjust their credit if they are in-channel at rollover. */
4452 if (hs_user->join_time) {
4453 hs_user->time_per_week[0] += when - hs_user->join_time;
4454 hs_user->time_per_week[4] += when - hs_user->join_time;
4455 hs_user->join_time = when;
4458 /* Shift everything */
4459 for (i=3; i > 0; i--) {
4460 hs_user->time_per_week[i] = hs_user->time_per_week[i-1];
4461 hs_user->picked_up[i] = hs_user->picked_up[i-1];
4462 hs_user->closed[i] = hs_user->closed[i-1];
4463 hs_user->reassigned_from[i] = hs_user->reassigned_from[i-1];
4464 hs_user->reassigned_to[i] = hs_user->reassigned_to[i-1];
4467 /* Reset it for this week */
4468 hs_user->time_per_week[0] = hs_user->picked_up[0] = hs_user->closed[0] = hs_user->reassigned_from[0] = hs_user->reassigned_to[0] = 0;
4473 static void helpserv_timed_run_stats(UNUSED_ARG(void *data)) {
4474 helpserv_run_stats(now);
4475 timeq_add(helpserv_next_stats(now), helpserv_timed_run_stats, data);
4479 helpserv_define_option(const char *name, helpserv_option_func_t *func) {
4480 dict_insert(helpserv_option_dict, name, func);
4483 static void helpserv_db_cleanup(void) {
4485 unreg_part_func(handle_part);
4486 unreg_del_user_func(handle_quit);
4487 close_helpfile(helpserv_helpfile);
4488 dict_delete(helpserv_func_dict);
4489 dict_delete(helpserv_option_dict);
4490 dict_delete(helpserv_usercmd_dict);
4491 dict_delete(helpserv_bots_dict);
4492 dict_delete(helpserv_bots_bychan_dict);
4493 dict_delete(helpserv_reqs_bynick_dict);
4494 dict_delete(helpserv_reqs_byhand_dict);
4495 dict_delete(helpserv_users_byhand_dict);
4501 int helpserv_init() {
4502 HS_LOG = log_register_type("HelpServ", "file:helpserv.log");
4503 conf_register_reload(helpserv_conf_read);
4505 helpserv_func_dict = dict_new();
4506 dict_set_free_data(helpserv_func_dict, free);
4507 helpserv_define_func("HELP", cmd_help, HlNone, CMD_NOT_OVERRIDE|CMD_IGNORE_EVENT);
4508 helpserv_define_func("LIST", cmd_list, HlTrial, CMD_NEED_BOT|CMD_IGNORE_EVENT);
4509 helpserv_define_func("NEXT", cmd_next, HlTrial, CMD_NEED_BOT|CMD_NEVER_FROM_OPSERV);
4510 helpserv_define_func("PICKUP", cmd_pickup, HlTrial, CMD_NEED_BOT|CMD_NEVER_FROM_OPSERV);
4511 helpserv_define_func("REASSIGN", cmd_reassign, HlManager, CMD_NEED_BOT|CMD_NEVER_FROM_OPSERV);
4512 helpserv_define_func("CLOSE", cmd_close, HlTrial, CMD_NEED_BOT|CMD_NEVER_FROM_OPSERV);
4513 helpserv_define_func("SHOW", cmd_show, HlTrial, CMD_NEED_BOT|CMD_IGNORE_EVENT);
4514 helpserv_define_func("ADDNOTE", cmd_addnote, HlTrial, CMD_NEED_BOT);
4515 helpserv_define_func("ADDOWNER", cmd_addowner, HlOper, CMD_NEED_BOT|CMD_FROM_OPSERV_ONLY);
4516 helpserv_define_func("DELOWNER", cmd_deluser, HlOper, CMD_NEED_BOT|CMD_FROM_OPSERV_ONLY);
4517 helpserv_define_func("ADDTRIAL", cmd_addtrial, HlManager, CMD_NEED_BOT);
4518 helpserv_define_func("ADDHELPER", cmd_addhelper, HlManager, CMD_NEED_BOT);
4519 helpserv_define_func("ADDMANAGER", cmd_addmanager, HlOwner, CMD_NEED_BOT);
4520 helpserv_define_func("GIVEOWNERSHIP", cmd_giveownership, HlOwner, CMD_NEED_BOT);
4521 helpserv_define_func("DELUSER", cmd_deluser, HlManager, CMD_NEED_BOT);
4522 helpserv_define_func("HELPERS", cmd_helpers, HlNone, CMD_NEED_BOT);
4523 helpserv_define_func("WLIST", cmd_wlist, HlNone, CMD_NEED_BOT);
4524 helpserv_define_func("MLIST", cmd_mlist, HlNone, CMD_NEED_BOT);
4525 helpserv_define_func("HLIST", cmd_hlist, HlNone, CMD_NEED_BOT);
4526 helpserv_define_func("TLIST", cmd_tlist, HlNone, CMD_NEED_BOT);
4527 helpserv_define_func("CLVL", cmd_clvl, HlManager, CMD_NEED_BOT);
4528 helpserv_define_func("PAGE", cmd_page, HlTrial, CMD_NEED_BOT);
4529 helpserv_define_func("SET", cmd_set, HlHelper, CMD_NEED_BOT);
4530 helpserv_define_func("STATS", cmd_stats, HlTrial, CMD_NEED_BOT);
4531 helpserv_define_func("STATSREPORT", cmd_statsreport, HlManager, CMD_NEED_BOT);
4532 helpserv_define_func("UNREGISTER", cmd_unregister, HlOwner, CMD_NEED_BOT);
4533 helpserv_define_func("READHELP", cmd_readhelp, HlOper, CMD_FROM_OPSERV_ONLY);
4534 helpserv_define_func("REGISTER", cmd_register, HlOper, CMD_FROM_OPSERV_ONLY);
4535 helpserv_define_func("MOVE", cmd_move, HlOper, CMD_FROM_OPSERV_ONLY|CMD_NEED_BOT);
4536 helpserv_define_func("BOTS", cmd_bots, HlOper, CMD_FROM_OPSERV_ONLY|CMD_IGNORE_EVENT);
4537 helpserv_define_func("EXPIRE", cmd_expire, HlOper, CMD_FROM_OPSERV_ONLY);
4538 helpserv_define_func("WEEKSTART", cmd_weekstart, HlTrial, CMD_NEED_BOT);
4540 helpserv_option_dict = dict_new();
4541 helpserv_define_option("PAGETARGET", opt_pagetarget_command);
4542 helpserv_define_option("ALERTPAGETARGET", opt_pagetarget_alert);
4543 helpserv_define_option("STATUSPAGETARGET", opt_pagetarget_status);
4544 helpserv_define_option("PAGE", opt_pagetype);
4545 helpserv_define_option("PAGETYPE", opt_pagetype);
4546 helpserv_define_option("ALERTPAGETYPE", opt_alert_page_type);
4547 helpserv_define_option("STATUSPAGETYPE", opt_status_page_type);
4548 helpserv_define_option("GREETING", opt_greeting);
4549 helpserv_define_option("REQOPENED", opt_req_opened);
4550 helpserv_define_option("REQASSIGNED", opt_req_assigned);
4551 helpserv_define_option("REQCLOSED", opt_req_closed);
4552 helpserv_define_option("IDLEDELAY", opt_idle_delay);
4553 helpserv_define_option("WHINEDELAY", opt_whine_delay);
4554 helpserv_define_option("WHINEINTERVAL", opt_whine_interval);
4555 helpserv_define_option("EMPTYINTERVAL", opt_empty_interval);
4556 helpserv_define_option("STALEDELAY", opt_stale_delay);
4557 helpserv_define_option("REQPERSIST", opt_request_persistence);
4558 helpserv_define_option("HELPERPERSIST", opt_helper_persistence);
4559 helpserv_define_option("NOTIFICATION", opt_notification);
4560 helpserv_define_option("REQMAXLEN", opt_req_maxlen);
4561 helpserv_define_option("IDWRAP", opt_id_wrap);
4562 helpserv_define_option("PRIVMSGONLY", opt_privmsg_only);
4563 helpserv_define_option("REQONJOIN", opt_req_on_join);
4564 helpserv_define_option("AUTOVOICE", opt_auto_voice);
4565 helpserv_define_option("AUTODEVOICE", opt_auto_devoice);
4567 helpserv_usercmd_dict = dict_new();
4568 dict_insert(helpserv_usercmd_dict, "WAIT", usercmd_wait);
4570 helpserv_bots_dict = dict_new();
4571 dict_set_free_data(helpserv_bots_dict, helpserv_free_bot);
4573 helpserv_bots_bychan_dict = dict_new();
4574 dict_set_free_data(helpserv_bots_bychan_dict, helpserv_botlist_free);
4576 helpserv_reqs_bynick_dict = dict_new();
4577 dict_set_free_data(helpserv_reqs_bynick_dict, helpserv_reqlist_free);
4578 helpserv_reqs_byhand_dict = dict_new();
4579 dict_set_free_data(helpserv_reqs_byhand_dict, helpserv_reqlist_free);
4581 helpserv_users_byhand_dict = dict_new();
4582 dict_set_free_data(helpserv_users_byhand_dict, helpserv_userlist_free);
4584 saxdb_register("HelpServ", helpserv_saxdb_read, helpserv_saxdb_write);
4585 helpserv_helpfile_read();
4587 /* Make up for downtime... though this will only really affect the
4589 if (last_stats_update && (helpserv_next_stats(last_stats_update) < now)) {
4590 unsigned long statsrun = last_stats_update;
4591 while ((statsrun = helpserv_next_stats(statsrun)) < now)
4592 helpserv_run_stats(statsrun);
4594 timeq_add(helpserv_next_stats(now), helpserv_timed_run_stats, NULL);
4596 reg_join_func(handle_join);
4597 reg_part_func(handle_part); /* also deals with kick */
4598 reg_nick_change_func(handle_nickchange);
4599 reg_del_user_func(handle_quit);
4601 reg_auth_func(handle_nickserv_auth);
4602 reg_handle_rename_func(handle_nickserv_rename);
4603 reg_unreg_func(handle_nickserv_unreg);
4604 reg_allowauth_func(handle_nickserv_allowauth);
4605 reg_failpw_func(handle_nickserv_failpw);
4606 reg_handle_merge_func(handle_nickserv_merge);
4608 reg_exit_func(helpserv_db_cleanup);
4610 helpserv_module = module_register("helpserv", HS_LOG, HELPSERV_HELPFILE_NAME, helpserv_expand_variable);
4611 modcmd_register(helpserv_module, "helpserv", cmd_helpserv, 1, MODCMD_REQUIRE_AUTHED|MODCMD_NO_LOG|MODCMD_NO_DEFAULT_BIND, "level", "800", NULL);
4612 message_register_table(msgtab);
4617 helpserv_finalize(void) {